The Condado Plaza Hilton

Item: The Condado Plaza Hilton
Rating: 3.5
Author: U.S. News & World Report

999 Ashford Avenue | San Juan 00907 [SEE MAP]San Juan [SEE ADDRESS]

#21 in Best Puerto Rico Hotels

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Courtesy of The Condado Plaza Hilton

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Overview

Hospitable staff and superb location in Condado area of San Juan

Some areas are unavailable while property fixes damage caused by Hurricane Maria

Set along the Condado Beach hotel strip in San Juan, Puerto Rico, this luxury hotel's main allure is its enviable access to the capital's historic district. The Condado Plaza Hilton sits within walking distance of numerous stores and dining venues and is just 3 miles southeast of Old San Juan's cobbled streets. The property's spacious guest rooms and suites come equipped with minifridges, private balconies, coffee makers and 32-inch flat-screen TVs. In-room Wi-Fi access is also free thanks to the hotel's daily resort fee, which is currently being waived while the property repairs damage caused by Hurricane Maria. Plus, this hotel's Hilton ties mean Hilton Rewards members can use points to pay for rooms. Outside the accommodations, guests can go for a dip in one of four pools or lounge on the property's stretch of sand. Prefer to stay active? Get your heart racing with a round of tennis or while breaking a sweat in the fitness center. After working up an appetite, visitors can head to one of the hotel's four dining venues, where menus feature everything from lighter grilled dishes to American comfort classics to sushi. Visitors commend the property's facilities and friendly staff but caution that construction noise can be heard at times.

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Location: San Juan

Hotel Class: 4.0-star

Property Type: Hotel, 572 rooms

Primary View: Bay, Neighborhood, Ocean

Style: Traditional, Modern

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Scorecard

4.0Hotel Class

Rankings

U.S. News analyzed more than 30,000 hotels to find the best in the USA, Europe, Canada, Mexico, Bermuda and the Caribbean, based on reputation among travel experts, guest reviews and hotel class ratings.

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The Condado Plaza Hilton is a trendy, four-pearl hotel located on a peninsula that juts off San Juan's Condado district. The hotel's 572 guest rooms are sophisticated and modern, with elegant (if small) bathrooms and eye-catching artwork.

Guest Reviews

A hotel's guest rating is calculated using data provided under license by TripAdvisor. A total of 5165 have reviewed the The Condado Plaza Hilton, giving it a rating of 3.5, on a scale of 1-5.

TripAdvisor Travel Rating:

3.5 (based on 5165 reviews)

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Guest Rooms

The Condado Plaza Hilton's guest rooms and suites are modern and bright with white tile floors, dark wood furniture and colorful accent walls, linens and window treatments. Some rooms feature red and orange designs, while others incorporate blues, yellows and greens. Standard amenities include balconies, flat-screen TVs, minifridges and walk-in showers. In select suites, guests will find whirlpool bathtubs, wet bars, kitchens and washers and dryers.

Daily resort fee of $38.15 includes in-room Wi-Fi access and local phone calls
Floor plans with up to three bedrooms
Balconies feature city, lagoon or ocean views

Standard room size: 390 square feet

Premium channels
Workspace/desk
Minifridge
Bathrobes/slippers
Minibar
Shower/tub combo
Separate shower
Separate tub
Internet
Wireless internet
Free internet
Fee for internet usage
Guest rooms with patios and balconies
Adjoining rooms available

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Location & Parking

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The Condado Plaza Hilton overlooks the Atlantic Ocean and Condado Beach in the Condado area of San Juan. The property is within walking distance of shops and restaurants. Historical Old San Juan sits less than 3 miles northwest. To get around the island, travelers can rent a bike or hire a car through the on-site rental car desk.

Less than 7 miles northwest of Luis Muñoz Marín International Airport
Luxury boutiques like Cartier, Gucci and Montblanc can be found less than a mile away

24-hour valet parking
24-hour self-parking ($22.30)
Airport shuttle
Car service (with fee)

Within walking distance of:

Bus stop
Restaurants
Movie theater
Train station
Beach
Theater
Subway/metro stop
Grocery store
Shopping

Dining

Four restaurants are available on-site, including the Aqua Bar and Grill, which serves lighter fare and cocktails by the main pool and beach. Café Caribe offers Italian-inspired, family-style dishes, while Eight Noodle Bar dishes up traditional and modern Chinese and Japanese fare. A 24-hour Denny's is also located at the property.

Grab-and-go options include a convenience store and Starbucks
Moon Bar and Eternal Lounge available for cocktails
Select booking packages include daily breakfast

Number of restaurants: 4.0

Cuisine Types: Asian, Italian, American

Fine dining
Casual dining
Quick service cafe/coffee shop/marketplace
Bar/lounge
Room service
24-hour room service
free breakfast

Pool

At The Condado Plaza Hilton, guests have access to four pools, including a lap pool and an activity pool with a waterslide. The hotel's third pool is the only saltwater pool on the island, and the fourth pool is a shallow kid-friendly pool with a seal water fountain. Around the main activity pool, travelers will find dolphin fountains, plus lounge chairs and umbrellas. Additional seating is available by the property's other pools. And at the beach, visitors can rent nonmotorized water sports equipment like kayaks, paddleboards, snorkeling gear and paddle boats.

Activity pool also features pool volleyball and swim-up bar
Poolside service (fees apply)
Hammocks located near beach

Lap pool
Wading pool
Lazy river
Family pool
Infinity pool
Whirlpool/hot tub
Adults-only pool
Lifeguard on duty
Poolside service
Waterslide
Deck chairs or cabanas
Pool bar

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Kids

In the hotel's activity center, children can participate in arts and crafts projects, play board and video games and watch TV. Additionally, younger guests can take advantage of The Condado Plaza Hilton's ScoutAbout scavenger hunt program, which is part of the daily resort fee. Outdoor amenities include a small kids pool, a waterslide and a tennis court. Nonmotorized water sports equipment rentals are also available for a fee.

Children's menus
Babysitting services can be arranged (charges apply)

Kids Club
Free Kids Club
Fee for Kids Club
Cribs
High Chairs

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Fitness

The Condado Plaza Hilton's fitness center offers cardio and weight-training equipment, free weights and exercise balls, plus a steam room, a sauna and a whirlpool. A floodlit tennis court is also available. And at the beach, guests can rent nonmotorized water sports equipment like paddleboards and kayaks.

Fitness center open 24 hours a day
Loaner bikes available (fees apply)
Lap pool

Weight equipment
Cardio equipment
Yoga mats
Free fitness classes
Premium fitness classes (with fee)

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Business

The Condado Plaza Hilton offers 41,000 square feet of indoor and outdoor function space, including three boardrooms, two ballrooms and a hospitality suite. The largest indoor venue is the Ponce de Leon ballroom, which can accommodate up to 1,000 people for receptions or theater-style events. Outdoor venue options include a pool deck and beach boardwalk. A 24-hour business center with computers, printers, copy machines and telephones is also available.

On-site audiovisual support
About a mile northeast of Puerto Rico Convention Center
Catering and off-site team-building activities (fees apply)
Resort participates in Hilton brand's Connect+ program

Number of meeting rooms: 12.0

Business center
Meeting rooms
Meeting and event planners available

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Wedding

The Condado Plaza Hilton features 18 indoor and outdoor venues for weddings and wedding-related events. The property's largest space is the Ponce de Leon ballroom, which can accommodate up to 700 people for banquets and up to 1,000 guests for receptions. Outside options include a waterfront gazebo, several cliffside locations and the hotel's oceanfront gardens. Three wedding packages are available, the most basic of which includes bridal flowers, officiating and wedding planning services and ceremony seating. Upgraded packages provide additional perks like photography, live ceremony music, wedding cakes and limited catering services.

Honeymoon registry
Discounted room rates for weddings with 10 or more room bookings
Largest wedding package includes services for up to 50 guests

Maximum wedding guest capacity: nan

Hotel hosts weddings
Outdoor space for weddings
Wedding planners available

See more wedding hotels in Puerto Rico »

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Editor’s note: Hotel information is updated periodically. If this is your property and you notice any inaccuracies, please let us know.

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at the The Condado Plaza Hilton

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