The Connaught

Carlos Place | London, ENG W1K 2AL  [SEE MAP]London, ENG  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

An Excellent Stay

Jun 14th, 2020

An Excellent Stay We returned to London, after several days in Somerset, in September. As I knew that we would be taking the early train into London, and as we did not fly out of Heathrow, until early afternoon, I wanted to stay back in town, and not out by the airport. We have spent time at The Connaught, dining there, going to the bar there, and enjoying ourselves at this beautiful property, but we had never stayed there - until this trip. I had booked through American Express Fine Hotels & Resorts, for a Jr Suite. This included a dining/beverage credit, and a “welcome amenity,” as well. We arrived early, and went to the registration desk, to check in. We were warmly greeted, and welcomed to The Connaught, and informed that we had been upgraded, but that the room was not ready yet. I had expected this, as we were arriving early. I handed off my luggage, and we retired to the Coburg Bar (one of our favorites in all of London), for wine. In fairly short order, a gentleman approached our table, and introduced himself as our butler, and asked when we would like for him to escort us to our room. In just a few sips, we were ready, and met him in the lobby. We made a few short turns, and were beside a small, almost hidden, virtually private elevator, beyond The Connaught Bar, and a lovely Moon Tree in the Garden of Illusion. One floor up, and we were led to the end of the hallway, to The Mews Suite - Room #24. Being unfamiliar with the rooms at The Connaught, I did not know about The Mews Suite, or what to expect. The gentleman led us into an entrance foyer, with a staircase up to the suite. We followed, and were very impressed - the suite was immense, with a small dining area, a large living room, a baby grand piano, a wall of entertainment devices, a mini-kitchen and a small patio with a table, two chairs and a heater. The only thing missing was a bedroom? Well, that was up one flight of stairs, and while not quite so large as the lower level, was very spacious, itself. All of our luggage was waiting for us there. We had a large bathroom, just off of the bedroom. The living room/dining room area had a full bar, with sink, and an array of wines, spirits and snacks, plus a complete coffee counter, with coffee maker, a tea kettle and coffee caddy. There was a small kitchenette w/ separate sink, small range top, two-slice toaster and microwave oven. There were cups, plates, flatware, wine glasses of three sizes/shapes (very nice wine glasses too), plus a wine decanters and water glasses galore, as well as bottled water. There were even two picnic blankets! One could easily live in the Mews Suite for a rather long time, and certainly entertain several guests. The TV in the living room was quite large, and high-def, plus was a SmartTV unit, as well. The décor was exquisite, with a lot of lovely cherry wood wall panels, then off-white, or pale pastel walls, with colorful artwork. One theme, which repeats itself is the circle - lighting fixtures, lighting over nightstands, bases of lamps, small coffee tables, circles are everywhere. The lighting was something to behold, with indirect recessed ceiling areas, and then individual fixtures, all over each room, plus very useful floor lamps. All of the staircases had under-lighting Upstairs, the king bed was very comfortable, and had attractive under-lighting, as well. The closet space was more than adequate for even our clothing, and we had been on the road for over a week. There were also mirrors, opposite the closets, so that one had a full-length view, before going out. There was a built-in desk in the bedroom, with a full compliment of stationary, and envelopes, plus pins and clips. The bedroom had a second desk, with make-up mirror, and also an additional sitting area, with a loveseat. The only drawback was that the bedroom was under a gabled roof, so that the ceiling tapered a bit, near the dormer windows. There is a very large, wall-mounted high-def TV, directly across from the foot of the bed, which also had a bench. Given the square footage of the bedroom, there was more than adequate space to walk around the bed.. The attractive design carried over to the large bathroom, with white marble, and matte black fixtures. The layout was very good ergonomically, with the floor plan basically in a T. The two sinks were on either side of the base of the T, with the full walk-in shower to the left, a soaking tub (non-jetted) in the center, and then the toilet to the opposite side. The shower had both a rain head, plus a hand-held wand, all in that same attractive matte black finish. The water pressure was great, as was the hot water. Beneath each of those sinks, each in a small vanity, there were shelves for towels, and then beside each, there were small storage shelves. The overall lighting was excellent, and there was even recessed lighting in the shower - a nice touch. Having the sinks on either side of the room, made for great room, if two people are shaving, getting dressed, etc., at the same time. The bathroom was adjacent to the bedroom, and separated by two etched glass doors, so if one was sleeping, while the other was getting dressed, it could be a bit of an issue - but one that we did not face on this stay. A very good layout, with a lot of useful considerations. The shades over the soaking tub were automated, with a remote control on the wall. The shower, each sink, and the soaking tub had a full compliment of The Connaught branded bath amenities, including a large jar of bath salt, for the soaking tub. In addition to the bath amenities, there was a nail kit, and a full compliment of cotton swabs, balls and makeup removal pads. The toilet was a Toto Washlet, which is a combo toilet/bidet, with heated seat, and several other controls. Now, this model is much easier to use, as it lacks some of the “features” of other computer-controlled Toto models. We encountered one, with a 200 page manual (just the English version), and more buttons than my Miele washing machine - it lit up, and played music, when one approached, as well as opened the lid, and heated the seat - a bit off-putting, when one stumbles into the bathroom, late at night. This version was much more simple, and useful, with a remote control attached to the wall, next to a telephone. The remote could be programed for personal settings for two different users. There is a second bathroom, just a toilet and a sink, off of the livingroom. All of the lighting controls were matte black switches in white face plates, carrying over the same theme, as the faucets, etc. There was at least one shaver outlet, near the left sink, and probably one near the right sink, as well. Each sink had a lighted makeup mirror. There was a hair drier, which worked well for my wife. The suite had two plush bathrobes, and copious soft, large towels. Almost all of the lighting had a dimmer, so the lighting levels could easily be adjusted, to just the mood one desired. There were three thermostats, and they kept both levels very comfortable. There was one main e-line telephone, two cordless hand units, and then a wall-mounted telephone in the toilet area. We had several AC/USB/Ethernet (2 CAT-5, or 6 outlets) panels, with US and UK plugs, plus one European (France?) outlet. These were scattered about the suite, and well-placed, near flat surfaces, so it was easy to charge one’s devices. The only possible issue was that there were so many, remembering where devices were plugged in, could take a moment - but for business travelers, so very convenient. I did not notice any device input for the TV’s, but then did not go looking for them either. During our stay, we dined on-property, at Jean-Georges, the Connaught Bar, the Connaught Grill and the Coburg Bar. We had hoped to dine at Hélène Darroze, but they had not reopened from a major refurbishment yet. All of our experiences were excellent. While we did not have many interactions with the staff, during this short stay, every person was wonderful, and very friendly, from our butler, to the doormen, to the front-of-house staff. I cannot compliment them all more highly. One aside: the Mews Suite has a secret entrance, in case one wishes to enter, or leave the hotel and the suite, and not be seen, by say a gather of paparazzi in the lobby - very convenient, but I have been sworn to secrecy, so cannot divulge where it is, or how it works - you will have to stay there yourself, and let the butler tell you the complete story. It is my understanding that when The Connaught underwent a major renovation recently, they created 5 unique suites, similar to the Mews. Each has a different theme, a different floor plan, different décor and style. Unfortunately, we did not get to tour any of the others, but if I were back at the Connaught, I would choose The Mews Suite, and just plan a visit to some of the others. We are very fortunate to have stayed at some amazing resorts and hotels, and in some breathtaking suites, some with large balconies (could fit a small band, and 50 of your closest friends - actually, one had such, plus a second smaller balcony, with a serving bar), some with their own catering kitchens, dining for 14, views of Tokyo Bay, Sydney Harbor and Porto with the river below (plus the Dom Luís I Bridge, and the entire city of Vila Nova de Gaia beneath us), and except for a view, I think that The Mews Suite is the winner, based on every aspect of it - grand style, comfort, amenities, utilization of space, and then the perfect service by the staff of The Connaught. The Mews Suite is beautifully conceived and wonderfully executed. Attention has been paid to even minute detail, and it shows through. From the lighting to the artwork to the use of warm wood every where, the suite is a masterpiece. I mean, who needs a view of the Douro River, when you have such beauty, in your suite? Yes, on the aggregate score, The Mews Suite, and The Connaught is the winner. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Lovely stay

May 21st, 2020

We stayed in March for my mums birthday. Thank you for the lovely balloons and cake provided upon our arrival. Friendly and helpful staff. Nice room and lovely bathroom. Really enjoyed breakfast all the food was gorgeous and we enjoyed a lovely afternoon tea as well. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Old school hotel

Apr 15th, 2020

We stayed just before the lockdown and we’re so pleased we did. Very friendly staff in a extremely well run hotel with top service you cannot fault. Room was very comfortable with all you would expect. Lunch was enjoyable, we tried both of the bars and these were great and fairly busy considering the hotel was so quiet. Breakfast was pleasant but it could of been better. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Would love to return one day

Apr 12th, 2020

Location is very good. The employees were friendly and helpful. The rooms were very spacious. The employees were well trained and comfortable. The room felt very spacious. It was a nice hotel as I thought. Breakfast was only okay. It was a nice hotel after all. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Outstanding during the pandemic

Mar 24th, 2020

I was stranded in London with my 11 year old daughter after our flights were cancelled due to the corona virus. The Connaught Hotel and staff could not have been more welcoming. An absolute oasis in the storm. We will be back for sure! TRIPADVISOR.COM USER 

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