The Cove at Atlantis, Paradise Island

1 Casino Drive Bahamas | Paradise Island  [SEE MAP]Paradise Island  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Cancellation policy

Jul 4th, 2020

First off, never went to this property. From the other reviews and word of mouth from friends, this property is probably great. I'm writing this to give anyone considering putting a down payment (or pay in full, as I did!) a heads up on what to expect if your trip is cancelled due to the property deciding to stay closed due to Covid-19. We booked a ten day stay beginning July 24, 2020. We paid the $6300 upfront for the cove. A lot of money for just about anybody out there. The Atlantis decided to push back their opening until August 1, 2020, leaving us with no choice but to cancel. When I called to cancel, the reservationist, very apologetically said that it would take 60-90 DAYS TO GET A REFUND. I asked to be transferred to customer care where I politely asked why it would take less than 24 hours to charge my credit card, yet 60-90 DAYS TO GET A REFUND. She said they would "look into speeding up the process", also explaining that it had to do with "accounting". So far, over one week, I have not heard back from anyone. This is your warning, folks. Keep this in mind if you are considering booking Atlantis and understand that, while you can cancel without penalty, it may be a while before you see your money again! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Third Visit to The Cove Atlantis

Jun 23rd, 2020

What The Cove has going for it are wonderful rooms and beautiful beaches. Although, I did pick up trash on the beach every day and clean out of the water and it was extremely dirty and upsetting to see. We have stayed at The Cove twice now and Atlantis three total times. It is very very expensive to eat on-site and honestly there is very little ways to save money for food. The food at the Atlantis is not that great for what you will be spending. The rooms are spacious and the pools amazing and the drinks soooo yummy! I love love to snorkel in the clear water here. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Horrible place

Apr 7th, 2020

All negative. Rude staff and people in Bahamas are generally unfriendly and horrible. Tips are automatically added to bill so staff dont care. Food disgusting and expensive 100$ typically for some lunch for 2 and a drink each. Resort in general is dated and a huge tourist trap full of kids and families pools are not heated. Casion is like a seedy Atlantic city in the 90s Please avoid this property and the bahamas in general it's full of unfriendly people disgusting food, no culture, and nothing to do in Nassau. For example staff at the Atlantis scowl at you and taxi drivers were begging us literally begging to give them tips for 5 minute rides. Disgusting resort and country. Avoid. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great family resort!

Mar 31st, 2020

Thoroughly enjoyed our stay here and would stay again. Lots of activities for people of all ages. Food was good and there was a variety. Clean overall. Water park is awesome for kids. Jameel was our favorite waiter! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Meeting a amazing woman

Mar 22nd, 2020

Tina Curry, Cove Asst Manager of Food and Service made our vacation ROCK!! Going to Atlantis for more than 14 years, owners of Harborside, it is a know fact that The Cove, Sip Sip restaurant has the Best lunch on the island along with best bartenders. We had a problem with the strict security rules The Cove keeps for it's members. Ms Tina turned all that around for us by accommodating us to the ULTIMATE MAXIMUM. I will never forget how wonderful she attended to all our needs. I highly recommend going and staying at The Cove, service is spectacle. Especiallly her. TRIPADVISOR.COM USER 

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