Courtesy of The Diplomat Beach Resort Hollywood, Curio Collection by Hilton
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at the The Diplomat Beach Resort Hollywood, Curio Collection by Hilton
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This hotel prioritizes flash not quality.
Feb 17th, 2020
Public areas of this hotel are dramatic and attractive but the rooms, the housekeeping and the availability of amenities is less than optimal. We requested a suite, but got a room with two beds - and they were old fashioned doubles, not queens. Bed linens were mediocre - no robe or slippers. The shower leaked into the toilet area. The toilet seat was loose. The housekeeping staff did not show up without asking and did not adequately restock the room and did not change bed linens during our 3 night stay. We had to call for cleaning, coffee, glasses or toiletries. Food trays from the prior night sat in the hall until midday. Use of our ocean view balcony was not enjoyable because some mechanical noise was asking to a very loud and constant vacuum cleaner. The maintenance man agreed it was very loud but he disappeared never to be heard from again. The pool areas are lovely, but the guests go early, put personal items on a chair and by the time 10 or 11 rolls around, there is no place to sit. There are not enough umbrellas for the beach in comparison to the number of chairs. The hotel is very large and caters to families so if that is not your thing, be warned. Be aware that whatever rate is quoted, the “add ons” such as a resort fee and parking amount to about $100 a day over and above the daily rate. WiFi doesn’t work. All of the staff and parking attendants were very pleasant and tried hard. Management just doesn’t seem to be giving them any help. TRIPADVISOR.COM USER
Feb 16th, 2020
From the manager William who was very rude to the concierge Joseph who was supposedly going to call me back for reservations for dinner on Valentine’s Day . Thankful I found one on my own . To the terrible service at there restaurant Prime steak, (the food was top notch ) . I never seen so many things wrong with staff at a hotel before. It’s clean and a beautiful hotel . But rudeness and poor service is overwhelming in many areas ! TRIPADVISOR.COM USER
Feb 16th, 2020
Ryan Chuck at the Diplomat Resort Hotel gave excellent customer service on the beach. Grade A! He answered all my questions about the local area, gave excellent recommendations of places to visit & was extremely polite & courteous. TRIPADVISOR.COM USER
Feb 15th, 2020
Over rated for the price. Food & beverage selections poor. Room furniture is horrible. Made more for tourists them business. Front desk semi friendly and not familiar with types of rooms. Restaurant staff was wonderful and friendly. Bar waiters were horrible and rushed you. TRIPADVISOR.COM USER
An amazing experience. Excellent hotel and location.
Feb 13th, 2020
We reserved the hotel to celebrate my partner's birthday. The manager sent us a bottle of champagne and a birthday card... Very touching and unexpected surprise. We booked an ocean front room and upgraded to a corner room ocean view with a huge balcony. Money well spent as the room was big and the view was breathtaking. Breakfast has more than you can ask for.. From pastries to freshly made omelette. Thank you to all the staff and the manager who made our stay an unforgettable one. Will certainly go back! TRIPADVISOR.COM USER
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