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at the The Draftsman, Autograph Collection
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Nice hotel - a little disappointed in its "Bonvoy-ness"
Dec 10th, 2019
Spent one night at the Draftsman. Love the style, and enjoyed my stay. Nice amenities, great shower in a large bathroom. Comfortable sleep. A long day and dreary weather kept me in the hotel restaurant for the evening which was quite good as well, and reasonably priced for a good hotel. If you wanted to, there are numerous places to eat within walking distance, and the property is only a stone's throw from all things UVA. Shannon took good care of me at reception - thank you. So all in all the Draftsman met all the expectations for a hotel. I am a Bonvoy titanium member (it's not really always a good thing to be on hotel night #82 for the year), and was a smidgen disappointed that that status didn't seem to get me much. No room upgrade - not even to a room with a view, there is no lounge at this property, and apparently breakfast is not an amenity option. Nonetheless, likely to be the place I stay next time I am in Charlottesville. TRIPADVISOR.COM USER
Noisy heating - like in an airplane. Bathroom fan cannot be turned off
Nov 24th, 2019
1) Very loud noisy heating system (rating: 0/5). Fan in bathroom cannot be turned off. Called technician and he said "supervisor does not allow suction system to be turned off in any room." Heating system needs to be turned off first to start heating ... was told by technician after it malfunctioned. Measured 52DB on my Apple iWatch in front of bathroom door. 43DB in room. 2) Decor ok 3/5. Nothing special. 3) Bed ok 4/5. 4) Cleanliness average 3/5. 5) Restaurant: loud music, food very average. Not clean. The server used same cloth to wipe table as the bench. Overall 2/5 TRIPADVISOR.COM USER
Luxury stay downtown
Nov 3rd, 2019
From arrival to departure we had excellent customer service. Felt welcomed by the valet team which were wonderful and efficient. Great personalities and very professional. Front desk team were calm, providing full information on the facility. Room was beautiful modern with sliding barn doors and beautiful restroom. Bed was very comfortable and TV had modern touches like Netflix and YouTube. A couch which was nice and comfortable instead of a single chair and a writing desk. A bit pricey but love trying the Autograph selection from Marriott on our trips. We had 2 bad events at their restaurant...we were quite unhappy with their mis management. Looks like it would be nice but service from bar was horrible. Next day told 30 minute wait from kitchen was in place before we even got seated! The restaurant wasn't even close to being full. Go across the street for breakfast! Hotel was comfortable and convenient if you wanted to be in the university district. TRIPADVISOR.COM USER
They Do Not Honor Their Reservations!
Oct 16th, 2019
I also made a reservation in February for an October stay and was told three weeks ago that they were canceling it due to overbooking. They tried to re-book me in a hotel in Waynesboro, VA -- no thank you. There appears to be a lot of turnover in staff and management at this hotel -- big problems. I would recommend avoiding this location and looking into The Graduate or Boar's Head. TRIPADVISOR.COM USER
Excellent Customer Service
Oct 14th, 2019
I was with a bridal party where the majority of guests stayed at this this hotel. I spent time there getting ready the day of the wedding, in a clean and well lit conference room. I lost a bag during the wedding which was recovered by someone and taken to the front desk. Naomi and John went above and beyond to help get my belongings returned to me. Thank you both! All hotel staff should care this much about their guests. TRIPADVISOR.COM USER
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