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Feb 18th, 2021
I am writing this review as we are in the unit and want to be fair as to the pros and cons but this would have been a useful review for me to read when deciding. So here it is. The first is the positive. It is indeed ski in ski out. Very easy. Second is the size of the kitchen in our unit was great and was fully equipped and because of covid we do the 3 meals in the apartment, so that was perfect. Great refrigerator and very good kitchen. Now to the issues. If you are someone who is not used to noise, the unit we rented and I assume most, (102) you can hear absolutely everything from above. So we were woken up every day by the noise upstairs and the dog barking in the unit above. It is not that they were doing something extraordinary to make noise, no parties etc, but that the building is old and you can hear even their steps. So we only slept as much as the neighbors upstairs and their dog did. I understand you are not supposed top have dogs (that was wat I was told) except service dogs but this dog barked at me and cam towards me the first day upon seeing me when the neighbor opened her door as I was coming in and she was as well. A service dog does not do that. The bathrooms are small and one had issues with water not draining well, so we all ended up issuing one bathroom. Our flight was moved a couple of hours and when I noticed that the unit we rented was available for two days after we left, I asked if we could get an extra hour for late check out or two. Insrtead of 10 am to leave at 11 or 12 and the answer 3 times was no. The argument is that the apartment needs to be open for 24 hours for covid, which I totally appreciate. But they have over 56 hours given time for check in and check out. One hour was not going to make a difference for them and it was a lot for us because it would mean that in order to not go inside a building (precisely due to covid) we would have to stay outside in freezing weather. But they kept saying "due to covid", which makes no sense given the circumstances. Nonetheless due to covid the beds were not made, trash was not taken out, nothing was cleaned (which I would understand ) and I did don't get a refund. So to use covid in all ways that are convenient to one side I think is really a very poor appreciation of the customer. When we were checking in were was no one there and the three times that I went to the front desk no one was there. You can call and get someone on the phone but the front desk are also the drivers so you have to wait for them. Anyway, I hope this is useful to those making the decision. If you are lucky and the times match your schedules (ours did until the airline moved our flight) and you are lucky not to have the upstairs neighbors at the same time, then maybe this is a good place for you. But I believe the example of the one hour late check out shows their attitude toward customer service. I would don't stay here again and we come every year to Snowmass. TRIPADVISOR.COM USER
Great ski in ski out
Mar 24th, 2019
Great place to stay. We were on a top floor unit, great view on the mountain. Ski in ski out. Great shuttle service. Very accommodative with late check-out. Quick walk to Base Camp. I can recommend it! TRIPADVISOR.COM USER
Mar 14th, 2019
Horrendous. DO NOT WASTE YOUR MONEY. Said it slept 6, we are family of 5 & arrived to only bedding for 4! No extra sheets or blankets for smelly couch... yes! Bed linen very old & grungy. Worst ever stay. Do not make the same mind stake we did. It was like a Motel ...impossible to keep fire lighting. Beds were awful. I could go on & on. Do not rent & happy to Answer any questions anyone has TRIPADVISOR.COM USER
Love this place - been coming here for 23 years
Feb 2nd, 2019
We totally love the Enclave Unit 313. Been skiing here for 23 years. The people always take great care of us. The service is great and the property is well maintained snowed almost every day and the stairs and walkways were kept perfectly. TRIPADVISOR.COM USER
Great location, (unit 308) needs many repairs and attention
Aug 4th, 2018
The location (Snowmass Village) is awesome for access to Aspen, hiking, fishing, etc. We stayed in unit 308.....and here are some of the highlights. No hot water in 2nd bathroom (maintenance tried to fix) for entire week. Master bath sink drains didn’t work and fixtures were loose, window treatments didn’t work properly, pots and pans very worn, the gym was closed, construction started at 7:00am, jacuzzi didn’t work properly, and it would be nice to add a ceiling fan to circulate air. Housekeeping leaves a lot to be desired. Not sure if they vacuumed all week. Found items on floor in master bedroom from previous guests. Property staff was somewhat helpful in trying to fix items but needed to check with owners. There was also an instance of 2 staff members verbally arguing by the pool. The manager did send a bottle of wine to apologize which was nice. Hopefully things will be better for others. TRIPADVISOR.COM USER
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