The Explorean Cozumel by Fiesta Americana

Hotelera Sur Carretera a Chankanaab km 7.5 Zona | Cozumel 77600  [SEE MAP]Cozumel  [SEE ADDRESS]
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Courtesy of The Explorean Cozumel by Fiesta Americana

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Guest Reviews

TripAdvisor Traveler Rating 2

Very disappointing

Feb 17th, 2020

Was very excited to stay at this resort because of the great reviews, but was very disappointed by our experience. When we arrived, we let them know that we wanted to visit the pyraminds. They offered us a car rental for free, but only if we sat through a sales pitch the next morning. After we declined several times and said we'd pay for a car, they never arranged the car rental for us. We tried to reserve a car again at the Fiesta Americana office the next day, but when we arrived to pick it up, they'd never made us a reservation. We spent a couple hours getting a rental arranged and ended up having to pay over $100 for the day rental, although other guests said theirs was only $41. Our last night there, we asked to be seated on the empty balcony for dinner and were told we had to buy a bottle of wine to sit there. After dinner we found out that we could only pay with pesos or credit and my husband had to go back to the room for a card while I was made to wait until he paid. Had other issues trying to check out snorkel equipment, get beach towels, long waits for drinks at the bars. The coffee delivered every morning was usually cold and no room service was available, although the ajoining hotel had free 24-hour service. We did have good experiences at the small restaurant just for Explorean guests. The room was clean, the jungle setting very peaceful, although quite a long walk to the main facility. Overall it was a not a great experience and we would not recommend it. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Our 4th Stay

Feb 17th, 2020

This was our 4th consecutive stay at The Explorean. We were pleased to see fresh paint everywhere, new walkways, handrails, mini fridges in the rooms and chairs and a small table on the balconies. The service here is amazing. From check in Tami to the guys who had the unpleasant task of unclogging the sewer in front of our room everyone greeted us with a smile and Buenos Dias! We were very pleased to see Eduardo the bell man, Roberto, Juan, Fermin, Alphonso and Arturo again. And returning from two years ago Hugo! We celebrated Pam's birthday there this year and they went beyond any expectations we might have had to make it special for her, I cannot thank them enough. We were treated like family and had an experience we will not forget. Housekeeping was prompt and the room was returned to like new condition every day. AND the mattresses were new this year! It was great to see Lucio and Victor again they are now at Fiesta Americana. This is the all-inclusive that breaks the mold. We didn’t have one bad or even mediocre meal with 8 different choices of places to eat (not all open at the same time) it’s hard to beat this place. Yara and Samuel at the Cervicheria were wonderful as was Salvador (sp?) at the Del Mar buffet. Pam was a little under the weather most of the week,, we only did one excursion this year Gerardo and Luis were fun and engaging guides. The excursion to Chankanaab said it included snorkeling but, be aware you will have to rent gear when you get there, we would have brought our own had we known that. Otherwise it was a pleasant addition to the activities this year as some reefs were closed. There were a lot of children there this year. There is NOTHING for kids to do at Explorean except play in the pool all day. They were well behaved but standing in the pool holding a gin and tonic that soon turned into a gin and tonic and pool water as children came splashing by was a little annoying, as we come here for the otherwise tranquil atmosphere. The jacuzzi was warm to hot this year! Now if they fix the jets so it doesn’t make a loud splashing noise when they are turned on it will be perfect! The only other complaint I have is the pressure to attend a membership/ timeshare presentation was a little too strong this year. I understand it is part of the business, but our week went by so fast to waste even 30 minutes of it would be awful. Roberto and Juan and Alfonso and Fermin once again you made it a joy to be there! Muchas Gracias!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Cozumel 2020

Feb 17th, 2020

Hugo, Ana & Hector made our breakfasts so enjoyable. Hugo’s brother Roberto makes the rest of the day enjoyable at the bar... The Fiesta Americana is all part of the package and the daily excursions are well planned out. Snorkeling equipment is included & there is ample opportunity to see the marine life from the resort (even though a reef snorkeling trip from a boat was included). Definitely recommend this resort - friendly staff & nice accommodations. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Experience

Feb 15th, 2020

Wonderful service. Enjoyed the privacy of a small resort with the options available at the Fiesta Americana. Our room was spotless and cleaned daily. Staff at both hotels were friendly, courteous, and helpful. This is a great place to just kick back and relax. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Perfect Sisters Getaway

Feb 15th, 2020

My sister and I booked the Explorean for a 5 night Sister’s Getaway and it was pure perfection. Great food, great drinks, awesome excursions - all included! We loved that you could use all the facilities at Fiesta Americana but stay in the jungle secluded Explorean. Pros: -Amazing service and friendly staff -Great food at Explorean -Excursions Included -Coffee and Juice delivered to your room each morning. -Clean, spacious and modern rooms -Great beach-front breakfast buffet w/ amazing green juice and omelettes -So many daybeds -Not overcrowded! -Local Money Bar just 200 yards down the road Cons: -Spotty Wi-Fi in the room -DO NOT GO TO THE MEMBERSHIP PRESENTATION- rookie mistake. We were bamboozled out of our complimentary massage (promised for attending) and the salesman kept telling us to “relax” when we weren’t the least bit angry or annoyed. So insulting. Seriously an amazing and unforgettable trip!! Loved it so much my mom ended up booking a trip next month! TRIPADVISOR.COM USER 

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