The Explorean Cozumel by Fiesta Americana

Hotelera Sur Carretera a Chankanaab km 7.5 Zona | Cozumel 77600  [SEE MAP]Cozumel  [SEE ADDRESS]
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Courtesy of The Explorean Cozumel by Fiesta Americana

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at the The Explorean Cozumel by Fiesta Americana

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Guest Reviews

TripAdvisor Traveler Rating 5

My favorite resort!

Mar 31st, 2020

This was the 5th year in a row that my husband and I visited. Like last year, we traveled with another couple. There were a few new things at the Explorean that we enjoyed (mini fridge in the rooms and wood-fired pizza options at the restaurant), and the Fiesta Americana part of the resort had several new entertainment options (Cabaret, Acrobatic Aquatics, Circus). We took the cenote/bike/snorkeling tour with Renata – she is a wonderful guide! We also took the snorkeling boat tour; the highlight was seeing a spotted eagle ray. The boat tour was led by Joshua (I think?) and he had great energy. Housekeeping was excellent and our room was always done early in the day. Henry and Juan (bartenders at the FA) provided great service and were so fun to talk to. Our absolute favorite person there was Roberto, the bartender at the Explorean. Every guest at the resort loved him! We had met him last year when he first started the position. This year he gave us a handmade souvenir to take home, so very sweet of him! The trip itself was wonderful, but it was tinged with increasing worry as the trip unfolded due to the coronavirus. We were there March 9-18, and the federal travel advisory started the day after we left! We considered leaving early, but we didn’t have a lot of options and so stuck it out until our scheduled flight. We are greatly saddened that the tourist industry and primary source of income for many people on Cozumel has since disappeared almost overnight. We are fervently hoping that the islanders are able to weather this downturn while staying healthy and safe. Our hearts are with you! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Pre employment get away

Mar 30th, 2020

We arrived the day before the travel restrictions began March 19th, but stayed 3 full days. The front desk was amazing and changed my room to a double casita as requested. Only negative about the room is the lighting. It was very dim and hard to see when applying makeup. We enjoyed the basket of pastries, orange juice and coffee left outside our door in the mornings. We hung out at the Fiesta mainly but went on 3 of the excursions at the Explorean. First kayaking, then snorkeling and then to tequila farm. All amazing! They never once led us to believe they would stop anything b/c most people had left. They did close the gym (who could blame them), and on the second day they stopped the buffets. You could order anything cooked to order and they would make it fancy. We enjoyed breakfast over looking the ocean each morning. We ate at 2 specialty restaurants the Rosota- twice, and the Penninsula. They had closed the Mexican restaurant the 3rd night we were there. We ate the fish/shrimp tacos, gucamole chips over at Fiesta several times and just couldn't get enough. The Fiesta is so close it really seemed like one resort. We didn't drink at the Explorean but the drinks at Fiesta were just okay. The frozen drinks had alot of large chunks of ice in them and we ordered a Mai Tai that was so bad we poured it out. Service everywhere was incredible and I felt really bad for the staff missing out on tips from the lack of tourists. We will return when we can stay longer. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Relaxing vacation

Mar 25th, 2020

Just returned from a week-long stay. The property is quiet compared to it's sister resort next door, Fiesta. The room was spacious and clean although we found the walls to be a bit thin - we heard the screaming children next door in the evenings, but luckily they checked out after day 2. The food was great. I dont think we had a bad meal. Our favorite being the Italian and Asian restaurants on Fiesta's property. Breakfast at the Explorean side was simple, but good and quiet. We must have had 4 lunches at Ceviche by the water. Their shrimp tacos were addictive, plus it has a great view. We chose this resort because daily activities were included at no extra cost. We did two snorkels and the paddle boarding. We missed out on the bike ride due to a scheduled diving day, but the bikes looked brand new. The staff here work hard and were so friendly- from people sweeping the sidewalks to the young man that meticulouslycleaned the pool- they all looked up from working to say "hola". Thanks in particular to the friendly reception staff: Abigail, Dayanara and Victor. Renata was awesome as our activities organizer. A special thanks to all the wait staff at the various restaurants and bars like Anna, Aaron (serving drinks on the hot sand), Arturo, Jose (at Ceviche). Wish I could remember all their names... If you want a relaxing all inclusive resort at a reasonable price, STAY HERE! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best AI in Cozumel

Mar 23rd, 2020

Just got back from a 7 day vacation in Cozumel. My GF and I stayed at the Explorean which is part of Fiesta Americana. It is a smaller hotel and further back from the beach. It is steps from its sister hotel. The units are in a quiet tropical jungle setting. So if you want to get away from the loud obnoxious drunks that talk all night, book a room here. No tv in rooms which is fine. We brought an iPad and watched tv on a few nights. It has its own pool and chairs and beds to use around the pool. It has its own restaurant and bar, so the lines and crowds were non-existent. You also get to use Fiesta's pool and others restaurants and beach area. We usually did breakfast at the Explorean then the Ceviche Grill on the beach for lunch. Then used a mix of the other restaurants for dinner. All the food was good. I loved the Ceviche Grill and the Peninsula Restaurant the most. The servers were all very good. Part of the lure of the Explorean was the daily activities that they had. These are all included free when you book with them. All the activities were fun and exciting. I have been to Mexico many times and have booked a lot of excursions. These were very good. The guides that were with us were all very enthusiastic and friendly. Always making sure we were having fun and answering any questions we had. Renata, Ruben, Joshua, Vega, Luis, and Alvaro were the guides we had during our week there and were very energetic and considerate. Even when we were just walking around the hotel grounds and saw one of them, they would come up and say hi and make sure we were good. Would definitely suggest family and friends to book a stay with them and make sure to do the excursions with them. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Wonderful Vacation!

Mar 23rd, 2020

My husband & I were looking for a quiet, laid back resort to celebrate our 25th wedding anniversary & were delighted to find The Explorean! Upon arriving, we were greeted warmly with cool hand cloths & a fruity, refreshing , cold drink. Our room was nice & clean with a very comfy bed. The sweet cleaning ladies did an excellent job all week refreshing the room. We both have Fibromyalgia pain & found the mattress & pillows made for a very restful sleep. The small fridge stocked with cold drinks was an added bonus. An in room safe was also provided. The out door porch with a jungle view was very nice to relax on & we were never bothered by bugs. Really loved dining at our restaurant as well as Fiesta Americana restaurants without requiring reservations. Our favorite was fish at the La Cevicheria. Especially the fish tacos! We often ate breakfast & other meals at the buffet, Vina del Mar as well as ice cream & coffee at the Coffee Corner. What really sold us on booking the Explorean was the daily excursions that were included. They did not disappoint because the guides Ruben, Vega, Joshua, Luis, & Gerardo (afraid I may have forgotten someone?) were fun, knowledgeable & professional while being very considerate of our needs. We were provided with delicious food, drinks, towels ect. All equipment was in very good condition & the boats for snorkeling trips were large & comfortable ( saw a beautiful Eagle Ray ). Ruben even sent pictures of us by e-mail. We loved this since my husband & I don't have many pics of us together! Snorkeling on our own outside the Fiesta was very fun also. We saw a variety of gorgeous fish & a young Eagle Ray. Thank You so much to the staff at The Explorean (especially Abagail) for making us feel at home! TRIPADVISOR.COM USER 

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