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at the Flatiron Hotel
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Turned up to a building site
Oct 19th, 2019
We arrived in New York at the Flatiron hotel to find it was a building site, it has been for months, we booked this trip on 26th June 2019, a treat to watch the jets vs Cowboys, we are big cowboys fans, we came over from England to this mess. We spent the first day trying to find somewhere to stay, got up at 4 in the morning, to contact our travel agent back home, who then struggled to find a hotel for the rest of our stay, with all the sport going on in the city, hotels couldn’t provide all the nights we needed, in the end at 3pm the day after we got into another hotel, we were tired, stressed, worried and dejected at the whole trip, the whole experience for our family totally ruined by this hotel being closed.we are now home trying to get answers to who has not informed people on the closure of this hotel. A total waste of money, time an utter disappointment, to let people travel from around the world to this, A joke and not a funny one at that. TRIPADVISOR.COM USER
Showed up and it was BOARDED & PAPERED UP!!
Oct 16th, 2019
We had booked a special trip for my mother's birthday, prepaid, and when we arrived from EWR, the hotel was boarded up, covered in brown butcher paper, and was defunct. It was a nightmare. It was shocking that TripAdvisor nor the property itself notified us of its closure (or forced closure due to financial or criminal activity). We were completely blind-sighted. To make matters worse, all phone numbers were disconnected or rang into empty air. It was humiliating, and of course, we had booked everything else, two broadway shows, tour at the Guggenheim, lunch at Tavern on the Green, Fig + Olive, dinner at Gallagher's, etc. It was offensive and terrible that TripAdvisor had to go through all of the processes of calling the property and then telling us that they needed to give the business 24 hours to answer. My key question, why is this listing EVEN STILL POSTED for people to try to book into? HELLO? The company is defunct. It is an insult to TripAdvisor's users and data to be so uninformed and non-reactive. They did not make it right as it took seven days for our over $2,000 refund to be returned to our credit card. Did they even offer to comp another hotel or assist us? No. I am disgusted by the fraud of the Flatiron Hotel, which is now being PERPETUATED by TripAvidsor's failure to act. Disgraceful negligence. TRIPADVISOR.COM USER
Ditto American Horror Story
Jul 22nd, 2019
Seriously this place should not even get a 1 Star. Carpet not vacuumed and scared to walk or touch anything in this room. The hotel should not be open! I am just shocked at the condition of this place! TRIPADVISOR.COM USER
Beware: American Horror Story Hotel- One Star Hotel Experience for a Five Star Price tag.
Jul 21st, 2019
We were very excited to stay at the flatiron because if its proximity to major attractions. The photos on the website literally look like a different hotel than what we stayed in. The bedroom windows were so dirty and crusted that we could barley see out them. A good 70% of the electric fixtures in the room were broken- the very oddly placed television screen in the bathroom did not work, the touchpad in the bathroom said', 'please wait" the entire duration of our stay. The lights above the second bed were broken and would not turn on and there were several random remotes velcro-ed to the wall that did nothing. The beds were very uncomfortable, and there was a huge patch of melted carpet in the shape of an iron mark on the floor. The 'free breakfast' should be rephrased to 'breakfast snacks' because there was no actual cooked food, just some yogurt placed in a bowl of ice, dry cereal packs, and some bananas. The cafe photographed in the website is actually an empty cafe counter with rusted espresso machines and dirty tools laying all over. The staff that checked us seemed to be annoyed that we were even there, and when we brought it to their attention when we checked out about all the broken things, the maintenance man laughed at us, and said 'Yeah that stuff is broken in every room'. They also put an erroneous hold of $150 on our card during our stay even though the room was already paid in full ahead of our stay- and they could provide no reason why. For paying almost $400 for one night of that experience, I say, beware of this place. You can do better. TRIPADVISOR.COM USER
Jul 11th, 2019
Okay, I was expecting the worse from this hotel based on the reviews, and maybe that helped me be relativley suprised by my visit. No, its not up to par, but this is a very good place to stay if youre on a budget or just looking for a nice location to lay your head. They are updating the whole lobby right now, so I feel like they hear everyones conserns in the reviews. They redid their bathrooms that are wonderful, and the room all around is fine. Were in our early 20s and was great for us. Might not be the greatest for more middle aged people looking for something nicer. The ice machines are not avalible, but you just call down to the lobby, and they bring your ice to your room. I loved that! The staff was great, gave me all the info I needed at check in and was super nice. The only thing I did not like about the hotel was the lack of housekeeping. The first night we got it, they did not make the bed or change the sheets, and the second night, the didnt even come. So we didnt get clean towels or more water (which is included in the resort fee). I feel like they are really updating it, but that takes some time especially with smaller buisnesses. People expect too much, this place is fine! TRIPADVISOR.COM USER
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