The Fontaine

901 W 48th Pl Country Club Plaza | Kansas City, MO 64112-1895  [SEE MAP]Kansas City, MO  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 1

Very Disappointed

Feb 23rd, 2020

My friends and I were in town for a girls weekend and were looking forward to staying at the Fontaine. Check in took a long time because they had to make sure our room was ready. When we got to our room it was a king and we had reserved 2 beds. It took another half hour to get us into the right room. Once we were there we had no glasses or coffee cups. The staff seemed frazzled and were not overly helpful. Considering the price we expected much better and were extremely disappointed in our stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4


Feb 19th, 2020

The hotel was very clean and the staff were awesome. The only complaint I would say I had was the miscommunication with the parking. We were told at check in that it was included in the price then after we checked out we were charged 50dollars for parking and 10 dollars for taxes. I would not recommend the hotels restuarant for breakfest though because when we went it was cold and the bread on my husbands breakfast sandwich was rock hard and mine was cold and burnt. Other than that the hotel is really cool. I loved it and would go back. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

details matter

Feb 13th, 2020

some love it and some not so much. Ive stayed here almost 100 nights since it first opened and I get it. its cool but the problem has always been the same - the details. specifically housekeeping. newer hotel with a modern vibe but these issues have been constant over the years: (1) the turnover cleaning is very good but while you are there they are lazy. they skip vacuuming and leave crumbs on floor, coffee pods in machine, hangars and towels wherever you left them, hair dryer out, sometimes skip cleaning toilet or sink. (2) when they restock fridge or snacks they will just throw anything in there. club soda was replaced with sprite, tonic with budweiser, snacks were not restocked. these details will bother some veteran travelers, but other will love the new vibe and roof bar. the rooms are nice, food is good, and staff is very kind at the front desk and valet. If you have stayed here before and were disappointed try it again its getting better. if you haven't stayed here its worth a try. one reason I would come back: Nina at the front desk is exceptional. she will fix any problem. people like her will make you go back. overall I say try it. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Disappointing stay- check the mini bar

Feb 10th, 2020

Was excited to stay here until I went in the room. Opened what I thought was hotel information and there was a dirty postcard in it and it turned out to be an old room service menu. Opened some drawers and saw only one glass for a room of up to four. Opened the mini bar and two drinks were missing. Many missing items in basket of food for sale as well. Called the front desk and they came up and said it was okay things were missing and replaced the room service menu. They said they had new ones but only seven rooms hasn’t gotten them yet. Huh? I said I didn’t want to get charged for anything and he said I wouldn’t and of course I did. I should have just asked to move to a different room but it wasn’t offered so I didn’t. Went into bathroom after he left and sink had water spots and some grainy substance. Even though the beds only had two pillows on them it was nice. Shower was also nice and huge. Overall pretty disappointed for as nice of a hotel as I thought it would be. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Beautiful hotel centrally located in KC

Feb 10th, 2020

Visited The Fontaine on a business trip to KC recently and would definitely go back. Lovely accomodations, great bar / restaurant situated on the top floor and conveniently located. Will definitely go back if in KC! TRIPADVISOR.COM USER 

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