The Graham Georgetown

1075 Thomas Jefferson St NW | Washington, DC 20007  [SEE MAP]Washington, DC  [SEE ADDRESS]

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at the The Graham Georgetown

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Guest Reviews

Tripadvisor Traveler Rating 5

Large rooms and bath in city local. Great location.

Mar 15th, 2020

Watch out Marriott, the bath in this hotel was larger than the last three Marriotts I stayed in. It was great to have a large room that one could use and not have to think about every step you took. Clean, Hilton level sheets and ample towels. Large bath. Quiet. Roof top bar with almost 360 degree view. Excellent bar tender and doorman. Location very good with shopping and eats within walking distance. Only knock would be the price of parking. Price good for location, almost a value. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great customer service

Mar 15th, 2020

The location of this hotel in Georgetown is wonderful..we were able to walk to dinner, Georgetown University, and shopping without a problem. The hotel was very clean and beautiful as well. But the best part of the hotel is the staff! Such great customer service from the parking valet, the manager, and especially the front desk, Shawn. We were in such a hurry when we left that we forgot some items in our room safe. The staff retrieved them and sent them to us without delay. They were so great about the extra trouble we caused them, and they were great with all communication. Thank you! Would highly recommend this hotel. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Nice hotel in historic Georgetown

Mar 12th, 2020

I was looking for a hotel in Georgetown that was reasonably priced for Washington D.C. The hotel was well appointed, the staff were lovely and the room was quiet. Although a bit of a walk (if you are carrying bags) to the nearest metro stop (about 16 minutes), it is right in the heart of Georgetown and steps away from the canal, shops, restaurants, historical sites, etc. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

AVOID this hotel!

Mar 10th, 2020

Despite the constant domestic and international travel both my husband and I do, this is the first review I've felt compelled to give in years. Settle in, it's a long one. This is the most poorly managed hotel I've encountered in recent memory. I'll begin when my husband and I realized we were about to have a less than satisfactory visit...when we checked in at midnight. We booked through Delta Vacations, which we like to do because it accrues miles (we should have chosen the Ritz, as we usually do, but wanted a boutique hotel in the neighborhood). The gentleman at the front desk, although very nice, tried to charge us for our entire stay, despite having prepaid through Delta. We pointed out his error, and it took both he and my husband making phone calls for the next hour until 12:30 am (when my husband had a very important meeting scheduled for 9 am the next morning) to have the situation "sorted out." We were told it was sorted, and he gave us 2 complimentary drink tickets and 2 tickets for continental breakfast (which turned out to be a laugh) for the trouble. The next morning I took a breakfast ticket out of the sleeve and left the rest of the tickets with the code to the speakeasy on the desk. They had "breakfast" set up in the lobby. It was a couple of nasty scones, some yogurt, and apples. Clearly not great, so I skipped that and went down the street. Later when we were ready to go out for the evening, I went to grab the drink tickets on the desk and they were GONE. Housekeeping either took them or threw them away. No clue what happened, but either option is not good- they were in the hotel key sleeve. That bothered both my husband and I, but- oh well, a different front desk person gave us new ones. At that point I asked to speak to a manager, because after the trouble the night before as well as the tickets missing, I wanted to touch base. No manager whatsoever in the hotel...told 1 would be there tomorrow. Fine. The next day, as suspected, my husband wakes up to a charge pending for the room, despite having already paying in full. We go down that day to see the manager- NONE there, and none the entire day. WHAT? We tell the front desk clerk to please let management know we want to speak with them and get this sorted. {At this point I want to tell you all that we have been home for 2 days and this was 6 days ago and we have not heard from ONE single member of management.} My husband did speak with Islam, who said he reversed the charge, but it didn't. His title says he is Rooms manager. I need to point out that he was wearing black Adidas track pants with white stripes. I have never, ever seen a front desk clerk, let alone someone in management, wearing sweatpants. This is in Georgetown, DC. Wow. At this point, we are also noticing some housekeeping issues. Twice during our stay, we had in-room espresso, set our dirty cups on the desk and left for the evening, and they remained there after housekeeping had been in. That's a first. Saturday, seeing that the double-charge is no longer pending and has become an actual charge, we go down to ask for a manager again....NOPE. We are told that there is no management during the weekend. My are given cards for Chris, who is the marketing manager and Islam, who we already spoke with. We asked to speak to the General Manager of the hotel, whose name is John, but we were told he didn't have a card, so they wrote his name on one of the others. Why does the General Manager of a self-described luxury hotel not have a card, and why is one wearing track pants?? My husband called and left a message for Chris. Again, let me tell you that we have not heard or spoken to management from this hotel except for Islam, who respectfully, was unable to help us. Also at this point, we establish that the sheets had not been changed even one time since we checked in Wednesday night due to a distinguishing mark on them. This is Saturday, meaning 3 nights. Most hotels, certainly "luxury" hotels, either change the sheets each night or give you the option when to tell them to change for environmental reasons. I had to request them to be changed for our 4th night. Never, ever had to do that in my life. Checkout on Sunday- again asked to see a manager to talk about all of the above issues. Nope- no management anywhere. However, this front desk clerk (Thane) was the most professional of all, and was able to give us a complete printout, and was able to show us that they did reverse the charge on the card, meaning it should hit the card in a few days. Finally, we had some answers and finality for the double charge, but no acknowledgement from management at any point for all the time this wasted during our stay as well as the sub-par housekeeping issues, including something taken from our room. We even called Hilton Tapestry, and the person I spoke with was audibly disappointed, and told me none of this was ok. Delta Vacations was so apologetic, they issued us a large credit towards future vacations. The Graham? Not even so much as a return phone call from management. Every guest should be aware that the hotel operates with a skeleton crew at all hours. A doorman, a front desk person, and a housekeeper were all that were ever present during our stay, according to the staff members themselves. For days they did not have management on the property, despite having TWO bars on property. From a safety and service perspective, this is unacceptable. During checkout, the poor solo guy at the desk was dealing with us, while people behind us waited, and had to put several guests on hold who called down. This is not the Red Roof Inn- what in the world?? Honestly, the best experience with customer service we had was Andrew downstairs in the Alex. He was great, and truly understands the hospitality business and actually has a desire to make sure his patrons are happy and having a good time. The management at the hotel should really take a page from his book. We should have walked around the corner at the Four Seasons after we saw it all going down hill upon check in. The way things are handled at this hotel are atrocious, and I recommend you look elsewhere. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Excellent Service

Mar 6th, 2020

I was there with a client for buisness and the service was Excellent. The cocktail menu was on point. This place is a hidden gem in Georgetown area. During my visit the place was lively but not crowded or loud. I'm looking forward to visiting again on my next trip to DC. TRIPADVISOR.COM USER 

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