The Grand America Hotel

555 South Main Street | Salt Lake City, UT 84111-4100  [SEE MAP]Salt Lake City, UT  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 4

Nice, but not 5 Star nice

Jan 3rd, 2021

Beautiful facilities! Wonderful Christmas decorations and surprisingly not over-priced gift shop. Staff was nice and if ever asked a question would immediately help you with whatever it was you wanted or needed. I wouldn't stay here again though and this is why: Although the size of the suite was nice, room looked like it was from the 60's or 70's with decor. This is the first 5 Star hotel I've stayed at which can't fit 2 people in the soaking tub in the room. There was nothing at all personalized about this visit and at check in, wasn't even asked if there was a special reason for our stay (also a first at a 5 star). There were signs everywhere stating masks mandatory yet 50% of the time when taking an elevator, there was someone on the first floor not wearing a mask. There were several wedding parties it appeared as well who were exiting the hotel through the main lobby without masks. If you are going to advertise masks as mandatory, then you need to enforce it. Also, the pillow cases and sheets were the loudest of any 5 star hotel I've stayed at, which is an odd complaint, but when it comes to trying to get your toddler to go to bed, it matters. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Spacious & Quiet Rooms

Jan 1st, 2021

My fiancé and I stayed here for two nights and enjoyed our time at the hotel. Our room was super spacious, comfortable, and had great views of the city. I found the classic décor edging on tacky—felt like a grandma’s home (sans the marble) with too many knickknacks—but that’s just me and my style preference. I thought the hotel exterior and lobby were beautifully decorated though. I think it's important to note that I didn’t have the most pleasant exchange with the staff at the front desk. The woman who helped us with our check-in wasn’t rude, but she wasn’t exactly friendly either. It was the bare minimum in terms of service, and I guess I just expected more at a five-star hotel. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great Stay!

Dec 28th, 2020

Definitely is a luxury spot that oddly reminds me of “The Crown” on Netflix. I enjoyed my stay as the staff made sure to make my birthday special. When booking I suggest calling and asking about views/balconies as some balconies are smaller than others. Proper COVID protocols were in place & everyone was delightful. Great location which is super convenient to stores, restaurants & airport. I would definitely stay again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Nice

Dec 17th, 2020

It was a nice place, but the rooms need a little help to maintain the image of the rest of the hotel. The bed in our room was sagging in the middle, the shower valve was silver when everything else is gold, and the carpet was very worn. Overall it was a very nice place with nice staff, but could use some help in the rooms. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Amazing long weekend at the grand america

Oct 25th, 2020

We had a great long weekend here. The hotel is beautiful and everyone is very nice and helpful. We felt very safe. The staff was very good about making sure everyone wore masks and masks were available if someone didn’t have one. There was hand sanitizer available throughout the hotel and the restaurants were very clean and spaced out. The highlight of our trip was spending time in the lobby bar/restaurant and with our server Brendali, who was amazing. We can’t wait to come back. TRIPADVISOR.COM USER 

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