The Grand At Moon Palace

Carretera Cancun-Chetumal Km. 36.5 | Cancun, MX  [SEE MAP]Cancun, MX  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Amazing Resort

Dec 8th, 2019

Just got back home yesterday, cant wait to go back. We are a family of four with 9 and 13 year old kids. This resort surpassed all of our expectations. We knew it was a large resort with lots of things for the kids to do but WOW. We spent 7 wonderful days here at the beginning of December. The cleanliness of the resort, the amazing food, the fantastic entertainment, the quality and friendliness of the staff, the arcades, the bowling alleys, the pools and the beach, I can go on and on. When they built this one, they spared no expense and did not miss a thing. Wish we could have stayed longer. We will be back. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

The Jade Restrant

Dec 7th, 2019

We had the best Waiter at the Japanees restaurant. Josias was extrordinary, such a people person, we enjoyed his interaction he had with us and the service. He was a pleasure to meet and we look forward to meeting him again. He is an asset to this company. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Nice staff, terrible food, watered down bottom of the barrel alcohol

Dec 7th, 2019

Expensive disappointment. Paid to attend a wedding and they tried to sell us a membership. The food was adequate, at best, the drinks are watered down with low quality alcohol. They never clean your room and If you compliment staff, they whip out a QR code that directs you to Trip Advisor, ask you to leave a review and they stand over you reading while you’re typing the review. They “give” you room credits to apply to various things, but all require you contribute additional cash so that the “room credit” brings your purchase to a regular price. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Love Everything!!

Dec 7th, 2019

Everything here is absolutely amazing! The service was absolutely perfect and the treatments are flawless! The food here is outstanding too. I love the all inclusive and the pools, as well as the spa! I had amazing service on my manicure from Selina and my pedicure from Vianey :) they are both very sweet and provided excellent service! Also Adrian as the pool entertainer at the Sunrise, he is very funny and nice as well :) just thought i should say something about them because they all made me feel at home😁 TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing Day at the Unique Adult Pool

Dec 7th, 2019

Spending the day at the Moon Palace Grand Adult only pool called Unique. Great environment and the service is outstanding. Dannielle and Mariana took care of us. Definitely recommend the hotel and Unique !!! TRIPADVISOR.COM USER 

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