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at the The Grand Hotel
Feb 24th, 2020
What a remarkable gem in Downtown McKinney, TX. Genuine service from friendly people. Historic building situated in the old downtown surrounded by shops, entertainment and dining. Although most shops seem to be open Friday- Sunday. I would recommend this hotel because of it historic appeal and ambience. Rick’s Chophouse and Bar are assessable on the first floor. The rooms are grand and decorated pure Texas. The room service is excellent too! Stay at The Grand Hotel and enjoy the square! TRIPADVISOR.COM USER
Very poorly managed
Jun 12th, 2019
Booked through expedia for client. rules state - credit card is charged at time of purchase. However it also shows a scheduled payment date, in the future. So conflicting information. Expedia emails me 2 days prior to scheduled date saying payment will be applied. I call them two different days, and their computers are down. Called hotel directly, spoke with Jacqueline. She was unsure how to help, asked me to call Jackie (GM) next morning. Tell her I will do so at 730. I do... have to call back several times to get someone to answer the phone, it is Jackie. Begin explaining issue, and she interrupts wanting me to call back later. I will never book another client into this hotel, is this is the kind of PRE stay experience they are offering. TRIPADVISOR.COM USER
Jun 11th, 2019
We stayed at The Grand the night before a friend’s wedding. It was beautiful and quiet, even though you are right on the square. AC was great, staff was very friendly. Beds were comfortable, bath products were great. We stayed the middle of the week so parking wasn’t bad at all. TRIPADVISOR.COM USER
What a wonderful place to stay. Tastefully decorated and just a great visit.
Jun 4th, 2019
We loved staying there so much,that we decided to have our wedding reception in the hotel. You can't beat Rick's Chop House restaurant. The staff is so friendly and helpful. The atmosphere of stepping back in time to the early days of McKinney, The ambience is just delightful. TRIPADVISOR.COM USER
Well worth a visit
Feb 17th, 2019
When visiting The Grand Hotel and Ballroom in December 2018, I was impressed with the efforts of the staff to make sure my stay was pleasant. Expedia messed up the initial reservation but the Hotel staff went above and beyond to make sure they had a room and that my needs were met. I not only had accommodations in the original building, the staff also honored my request to spend a few days in one of the new suites they had just opened across the street. Everything you need in the way of food and entertainment is withing walking distance. Check this place out!! TRIPADVISOR.COM USER
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