The Grand Hotel at the Grand Canyon

149 State Highway 64 - Tusayan | Grand Canyon, AZ 86023  [SEE MAP]Grand Canyon, AZ  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 3

Interesting Experience

Feb 20th, 2021

Very nice hotel extremely convenient to the south entrance to GCNP. Easy parking. Several little shops and restaurants nearby provide options. The facility was nice. The room was quiet although an interesting layout, another chair or stool would have been nice. It means if there are two of you, one needs to sit on the bed. Small travel fridge was a bonus. Room temps run hot and the system is fairly loud. We turned everything off the 2nd night. Our issues were service. Our bed felt 'odd' the first night and when we checked, the bottom sheet was short sheeted ! Haven't seen that in anything other than a prank. I guess they intended you to sleep on top of the top sheet and directly under the comforter. That seemed odd. Also, the dining and bar COVID policies were very confusing and honestly made no sense. Every customer we saw were very confused by a workflow that only added work to the hotel staff and in the end made no practical difference in where you sat. But at least they were trying and also made sure everyone masked and had social distancing signs everywhere. So it was just that one little quirk that seemed odd. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Not as “grand” as you’d expect

Feb 17th, 2021

We stayed here the night before hiking into the Grand Canyon. Their site told in advance there was no house keeping if you were staying multiple days, and no in room coffee. Coffee was available in the lobby, but not until 7am. When planning to leave the hotel at 7:15 am to hike, that was a bit inconvenient. We checked in at 7 pm but the lobby stores were already closed. Even the Cantina at Phantom Ranch was open until 8 pm! The part that seemed weirdly overdone, with COVID as the excuse, was the bath towels were bagged in a black garbage bag on a shelf, with a post-it note that it was clean towels. The washcloths looked old and worn, and one was navy blue...like they bought it at a thrift store. The desk personnel were friendly, but overall, this hotel seems to be using COVID as an excuse to limit amenities, but with no reduction in price. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

An odd place

Feb 7th, 2021

This place has very weird vibes like a setting for a thriller or slasher movie kind of weird, very cold, stiff staff, bizzare blue and purple lighting, about 1,000 too many taxidermy animal heads... All the employees behaved oddly, some seemed to try to take distancing guidelines to extremes and only interacted from 15ft away, some loudly overshared personal details (again from an awkward distance), most were formal to the point of unfriendliness. The common areas of the hotel are clean and our room was clean when we arrived but due to COVID, we were told, the room would not be touched by housekeeping during our stay. Since housekeeping’s role is to clean and sanitize the rooms, that didn’t really make sense to me. One of the wonderful things about staying in a hotel is that it is magically reset in the evening after you have been out and about all day. No such magic here. The rooms are standard size with basic but functional furnishings. Ours had a microwave, mini fridge and small desk. The bed was comfortable enough but very springy. I woke up several times to my husband shifting or rolling over and I usually don’t. We had a nice deep bathtub in our room which was a plus as the tiny hot tub in the pool area was overrun with kids throughout our stay. The gift shop is beautiful and has lots of interesting art and handcrafts to look at but we didn’t buy anything there as the same types of things were offered elsewhere in the area for much less. I’d recommend shopping around. The bar area is half sports bar, half old timey saloon with saddles for barstools. My husband enjoyed being able to watch his game without leaving the hotel. The “steakhouse” restaurant on site really just serves bar fare at a fine dining price. The menu was short and bland. The trout I ordered came out crusted in blackened seasoning and dill butter. It was cooked perfectly but with such a delicate flavor, the trout was lost completely under the heavy seasoning. The mashed potatoes and garlic green beans were solid like homemade. My husband had the ribs which had good flavor but seemed to have been cooked too quickly, the meat was tough and clung to the bone. We gave the place another small try one night over drinks. The chicken wings with chipotle citrus glaze we agreed were the best thing we tried there by far. The wine list was hit or miss, the beer list though short had some solid options. Our favorite was the local Kolsch on tap. Crisp, light, and dangerously drinkable! We were disappointed to find that the coffee and tea service did not begin in the lobby until 7am. We got up very early our first morning to watch the sunrise over the canyon and wished for either a coffee maker in the room or downstairs to help nudge us into the day. We settled for coffee at the nearby gas station. I understand that the pandemic has made everything weird and that safety guidelines must be followed, however warmth, courtesy, and good hospitality do not increase public safety risks. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Not worth the money...poor customer service

Jan 25th, 2021

We stayed for one night so we could be close the Grand Canyon. After looking at the website, it seemed like a nice place...which it was. HOWEVER...the service, not so much. Upon check-in we were told we could order dinner from the restaurant for carry out. However, when we attempted to call, no one would answer the phone. I literally called 5 times in a row, being constantly forwarded to an answering machine. After calling the front desk, I was forwarded to the bar which also rang several times before a message began telling the caller to dial an extension for reservations. So I did....and again, calling twice, finally received an answer...at which point I was told someone would call me back in our room. 15 mins later, still no call. I called again with no luck...but funny thing is someone called me immediately back. Finally got our order in. Upon pick-up, we stood in the entryway (only two parties dining) while a man stood across the room cleaning utensils, looking up at us multiple times, with our food sitting at the register we were at...getting cold. Finally the man came over and offered to get someone to check us out. Our food was enjoyable despite I receiving the incorrect sauce for my salmon. I was over it at that point and just ate it. Next thing was the coffee maker. According to the website there is coffee in the room. While not important to some, it’s important to me as I rise early....and something we look for when reserving a hotel. There was no coffee maker. When I called the front desk I was informed they could not “properly sanitize the type of coffee maker we have” and there would be complimentary coffee available in the bar...at 7am. Late in my book. Upon asking if I could somehow get a coffee maker, or get coffee earlier, the gal at the front desk told me I could order at the bar that night and “warm it up in the morning”. I’m sorry...but I don’t wish to drink old coffee. If you aren’t going to accommodate your guest with a simple request, perhaps you should ensure your website reflects your amenities correctly. I get we are living in odd times at the moment. But it floors me how each hotel does something differently. We stayed at 3 other hotels/inns during our trip. All the others had no problem offering coffee in the room via small coffee pot, single serve coffee machine, and Keurig. Other than that, we were grateful the hot tub was open. That was a nice perk. However, we will NOT being staying here again based on the poor customer service. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Location is the selling point

Jan 17th, 2021

We drove up from Scottsdale and needed one night to stay so we could wake up and watch the sunrise at the Grand Canyon. With the exception of staying inside the park, you can’t beat how close this hotel is to the south entrance. Plenty of free parking. The lobby is nice, has a very rustic western lodge decor with a grand fireplace and lots of animal busts on the wall. We booked a 2-Queen bed deluxe room and requested a roll-away bed, as we were 3 single friends traveling together. I have no idea what made this room deluxe, because it was a tiny room. There was a desk and chair cramped into the space, but otherwise no other seating options. After reading some of the other reviews, I’m now wondering if we were put in the wrong kind of room? I would suggest booking a suite, which we should have done. Our linens were in a black plastic bag, and there was no trash can in the bathroom. My bed was comfortable enough, but I slept next to the heater which made me too hot. The room wasn’t cold, and seeing as the outside temps were 16 degrees f, I understand why the heater seemed to be constantly blowing. We stayed for a total of 12 hours just to rest before getting into the park bright and early. All in all, if you simply need a place to sleep, The Grand will be fine, but don’t expect any luxury. TRIPADVISOR.COM USER 

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