The Grand Islander by Hilton Grand Vacations

2023 Kalia Rd | Honolulu, HI 96815-1917  [SEE MAP]Honolulu, HI  [SEE ADDRESS]
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Courtesy of The Grand Islander by Hilton Grand Vacations

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Guest Reviews

TripAdvisor Traveler Rating 5

Club member and family vacation

Mar 17th, 2020

I am a Hilton Grand Vacation Club member and this was my second stay at the Grand Islander and fourth time staying on the Hilton Hawaiian Village Resort properties. I would never want to stay anywhere else in Honolulu, and I recommend them very highly! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Vacation rip off

Mar 7th, 2020

We were offered this vacation as an introductory package and it ended up being a disaster. The resort extorted an additional $2000 from us when we arrived. The wi-fi was horrible. Room was nice, appliances were slightly under powered and slow to warm up. Room was nice. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Waikiki

Mar 6th, 2020

Beautiful 1bedroom unit-high tech appliances, fantastic view. House keeping had to be called back twice- job incomplete. Reception, Bell desk, concierge not pleasant or friendly, though they did answer questions satisfactorily. Need to improve their guest services TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Not up to HGV standards

Feb 29th, 2020

We have been HGV owners for many years and have had the opportunity to visit several HGV properties, all of which have exceeded expectations. This is our first time in Hawaii and I’m sad to say that our stay at The Grand Islander was very disappointing. Upon check-in, we were not greeted as owners. We were simply given a map of the property and sent on our way. We were not told about the owners update meeting at all. The rooms are nice and as expected. There is a sign in the room that says check in at concierge for coupon book and free gift—- which was 2 single use packets of coffee in addition to the coffee that was already in the room. There are 3 concierge stations that we would walk by every day multiple times; the attendees didn’t seem interested in helping, never made eye contact or acknowledged us in any way. There are several pools on the property. Towels are limited to 1 per customer. Today, we asked for an additional towel to dry off some chairs after a drenching rain. We were given a towel out of the dirty bin (yes, used by other patrons) instead of offering a clean towel. REALLY, Hilton?!? That’s just not right!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Adventures in Paradise

Feb 22nd, 2020

The service, variety of options, and overall staff attention to details makes the Hilton Hawaiian Village a perfect spot for a family vacation. From grandparents to youngsters, there were activities and dining for everyone's taste. TRIPADVISOR.COM USER 

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