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at the The Grand Mayan at Vidanta Los Cabos
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No heat/No hot water
Jan 18th, 2021
Just stayed at the Vidanta. Nights were quite chilly and the resort has no heat. Couple next door had no hot water in their room and it took management 3 days to change their room. The Vidanta sales force is very pushy and outright lied to us several times. I would warn everyone to bypass the "breakfast member update." It's a big sham and a total waste of your time. TRIPADVISOR.COM USER
Totally Wonderful and Would go back again and again!
Jan 18th, 2021
This was our first time in Cabo and first time with Vidanta and first time at a NON all inclusive in Mexico. So I didn't really know what to expect but everything was WONDERFUL! What a great way to start off Jan 2021 for us! We bought the trip through a charity event fundraiser in 2019 and were able to pick from different Vidanta locations. SO Glad we picked Cabo! Easy flight, shuttle was great and our room was nice! We didn't have a view (1st level and looked at trees) but that was okay, our friends had a great view so we would hangout in their room. Check in was fine with Elijango (spelling?) He was friendly and helfpul! LOVED Marcos in the breakfast restaurant, we will be friends with him for life! Also loved Carlos as a pool waiter, he was the best (Hi Carlos from Becca & Kim and remember our CODE word WAP!) Also had fun with the Joy Club, Francesco! We ate at the hotel & in both Cabo San Lucas and San Jose. LOVED how close this property was to walking in town and SAFE SAFE SAFE! Took Uber several times and no problems. Shopped & ate in the local areas too. Our room was large and in good shape. The big pool was cold but the other smaller one was warmer. All of the staff always speak and say hello. We were asked about a timeshare/owners meeting when we arrived but we said no thank you and they didn't press us so I do appreciate that greatly! We will be back and look forward to staying here again! TRIPADVISOR.COM USER
Cold pool, outdated rooms, 5-6 hours sales pitch
Jan 12th, 2021
I’m currently staying at The Grand Mayan in San Jose and I am extremely disappointed with this resort and the experience thus far. This is our first stay with Vidanta using our ownership benefits. The resort has a 5pm check in, which is significantly later than any other resort I’ve stayed at in Cabo or San Jose. My husband can’t remember where he read 3pm but the lobby also has a sign that has member check in at 3pm. We checked in on Saturday and had plans to celebrate his birthday with dinner reservations at 5pm. Our room was not ready and the only room offered to us was inferior in quality and away from the beach. The staff couldn’t keep anything straight during our check in and there was utter confusion between the reception staff and the bellmen. One person would tell us our room was ready and another person would tell us we had to wait till 5pm. The resort “allowed” us to change in the spa locker room. This lead to me opening our suitcases in the main lobby on the floor pulling our clothes, undergarments, and toiletries out of our luggage for everyone walking by to see. I needed to iron my dress for dinner and the reception staff offered to have it pressed by the hotel staff. I did appreciate that gesture, however I don’t want to speak to soon. I was told it would be $2.00; I’ll update this post after checkout to see what I was charged. Reading other reviews it appears this hotel has a lot of “final bill” issues. I also overheard billing issues with another guest while we were checking in. Back to the whole room issue. With the limited number of guests here due to Covid restrictions and the fact that last year at this time we saw this place was empty, why did the resort not have an equivalent room available? We were not even asking for an upgrade, which at this point would have been nice to receive considering it was our first stay, my husband’s birthday and the resort is empty. To continue the debacle of check in, the reception staff stated they would have our luggage and groceries up in our room when we returned from dinner. I specifically asked about this prior to leaving since we had groceries that were perishable and that we would be returning late. Sure enough they let us down again. The bellman was kind enough to push the valet cart to our room, however I didn’t want to deal with the luggage and groceries after a long day of travel, a hectic and unwelcoming check in and a birthday. The room is big, somewhat outdated (stained chairs and blankets) and has poor construction (terrible caulk job, paint drips, & kitchen faucets in the bathroom). Again....back to check in the “greeter” pushed extremely hard for us to attend the member update. We were hesitant to attend a presentation because we attended the member update last year (This was also a poor experience and I should have learned my lesson then). The woman assured us that things were new this year, that this is not a sales pitch and that it’s important to know all the updates due to Covid. We obliged and paid a $20 refundable reservation hold. We didn’t accept the promise of any activity discounts or resort credits. We thought we were done with everything but the “greeter” returned with a stack of timeshare slips and asked us multiple times if we had one of these from the airport. We insisted that we didn’t sign up for anything at the airport and that we are not planning any activities. She told us multiple times that these were scams and that they wouldn’t honor the activities/gifts promised. The funny thing is last year when we came here for the presentation, Vidanta didn’t honor what they promised us. We had to get a manger involved to get our money/gift. Today we attended the member update and guess what? It was a giant sales pitch. Nothing’s changed from last year and we wasted 5 hours listening to this hotel brag about all their partnerships and high end clientele. They talk about the new clients the Vidanta brand is going after who can spend hundreds if not thousands of dollars on property. My question for the resort is if you have all these high end clients from Hakkasan, NBA, NHL and high rollers from around the world why do you pressure us for a few thousand dollars? They review your contract, give a bunch of made up numbers on equity and then try to hard sell a ridiculous timeshare contract. They don’t just send over one or two people for the sell we had three people dance around how much they could discount the new contract and how we were throwing our equity away. It’s quite pathetic how desperate this company is for money. To be honest I never wanted to buy the timeshare with Vidanta a few years ago. It felt slimy then and it still feels slimy every time I interact with this company. Buyer beware Vidanta is a rip off. They’ll keep asking for more money and bait and switch as you go along. Sure the more money you spend the better they’ll treat you but what’s the threshold? We are owners at Grand Solmar in Cabo and sure we don’t have a penthouse or 5 weeks a year but we’ve never been treated like this. We actually upgraded our first year at Grand Solmar because we were so impressed with their facility, staff and sales process. Vidanta Grand Mayan looks good from the outside but what you end up with is a huge cold pool, a hot tub with no jets, a giant outdated room and sales pitch that wastes 5-6 hours of your day. I will never return to a Vidanta property again, I’ll cut my losses now. TRIPADVISOR.COM USER
Dec 28th, 2020
We enjoyed our stay at Vidanta and can see why it is a gold crown resort. The food was excellent, the resort was kept up immaculently, and the people working went out of their way for you! We enjoyed the restaurants on site and because we went over Christmas, we participated in the special 4 course Christmas meal!! Delicious!! The fitness center was top notch, we also took advantage of the spa and loved our relaxing facial! The concierge did a great job setting up a few excersions for us! Two I would recommend- the whale watching tour- yes, we did see the whales!!- and the 4-wheel or side by side to a private beach and some fun rugged terrain! I had to buy the video😊. Back to the resort, when we left the resort for a few off site restaurants or shopping across the street ( very convenient). The resort checked temp, all wearing/ requiring masks and provided hand sanitizer as well! Very conscientious of the state of covid. Social distancing was maintained in restaurants as well. The only thing I would have liked is if the largest pool to the swim up bar could have been heated. We used the smaller hot tubs and they had a water aerobics class in one of the pools that got us moving, but the larger pool wasn’t used by more than a handful of people due to temp of water. Overall, loved, loved the vacation and would recommend ! TRIPADVISOR.COM USER
Problems reserving timeshare!
Dec 26th, 2020
After owning this Grand Mayan timeshare for 13 years and upgrading to Grand Mayan Bliss while vacationing in Puerto Vallarta, I am using my timeshare for the 4th time and I am having the worst experience in life!! I was already afraid to travel here after reading the trip advisor reviews of recent experiences and having to call over 10 times to secure my vacation! Now that I've already been here for a day, the booking staff just called to change the rate for my last night stay and threaten to cancel my reservation. Why? I don't understand b/c they won't tell me! My credit card has been on file since I reserved my stay weeks ago and definitely on file since I checked-in yesterday so why the change?? Although, I've asked to speak with a reservation manager over a dozen times in the last 2 weeks, I have never spoken to one about my reservations problems. I really don't understand why the booking staff are being so rude and unhelpful to timeshare owners-- lots of the recent review discuss the severity of this problem. The reservations problems with booking are circular in nature and creates an unhelpful situation that is void of accountability. For instance, when you call to make the reservation, they tell you they have no control over the room selections (e.g. views, floors, etc.) but when you check-in they tell you that the rooms are previously assigned and can't be changed. Ugh! It would be nice to know who is responsible for room selections and who can help resolve conflicts. Moving forward, I'm not sure why the onset of service has been so bad at this resort. I've been in contact with the hotel manager, Rodricko, and I sincerley hope that he resolves my conflicts. I hope to have a good vacation here and I will give an update at the end of my trip. TRIPADVISOR.COM USER
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