The Grand Mayan at Vidanta Los Cabos

Boulevard San José s/n Lote 12 Campo de Golf | San José del Cabo, Baja California 234000  [SEE MAP]San José del Cabo, Baja California  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Spring break low key

Apr 19th, 2019

I spent a week at the Vidanta and had a great time. Other reviews talk about the loud Day Club musid 11a-6p, but I was on the beach and it wasn't that bad. Nice bars and restaurants, great people too, Glerbin was awesome and my massage from Paloma was heavenly. After sun goes down, VERY QUEIT. No one at the pool after sunset really. Overall 5stars for sure, but not a party spot. The Day club is separated so you don't really mix with the wild bunch. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great trip

Apr 17th, 2019

We were here several years ago during the major construction and we experienced lots of noise and dirt and encountered a very unfortunate and potentially serious safety issue relating to the construction (thank goodness we were unharmed). At that time, Marco was the only manager willing to come and see us after the incident to listen to our concerns. He apologized (both personally and on behalf of the Grand Mayan) for the incident and took action (repeatedly) to eliminate the safety issue for other guests. Marco asked us to come back when construction was completed and told us that we would be very happy with our next visit. We came back in April, 2019 and Marco saw our name on the check-in list. When we arrived at the check-in desk, he heard my voice and came out to greet us (by name). Marco and his team took great care of us during the week. We saw Marco around the resort 3 times during the week and he always stopped to talk to us and make sure everything was great. We saw him the last time on Saturday by the pool and he was walking around straightening chairs, talking to staff, picking up small items of trash, and speaking with guests (I assume it was the pool manager's day off and he was filling in for him/her). He saw us and came over to greet us and to check on our trip. We spoke about the resort and our very enjoyable stay for 10 minutes or so. We shared some suggestions for possible improvement items which he carefully listened to and responded to with candor. We travel 12 weeks a year and stay at top resorts. The treatment by Marco and his team at this Grand Mayan are at the top of our list. We spent a lot of time by the pool and we had excellent service from the pool staff - especially from Christian and Dulce who are both Elite employees. Mauricio the life guard never takes his eyes off the kids in the pool and helps and greets guests around the pool every day. Aaron and Edgar from the fun squad helped to make the trip more fun for us and for other guests. Aaron - I have some very exiting news for you - we are coming back! Becky the concierge also greeted us daily and asked if we needed anything. She helped with a few reservations and had a great smile. When you get to know the employees and speak to them, it is clear that they like their jobs, and like working at the Grand Mayan. We do however believe that the food and drink prices are way too high relative to other prices across the street and in the town. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

The Grand Mayan

Apr 17th, 2019

It would be nice if the store would sell wine. We had to go next door to Cabo Azul to buy wine. Sometimes it is nice to sit on the balcony with a glass of wine. The staff is great, very friendly. Too much time share pressure going on. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Beautiful Property!

Apr 17th, 2019

This property is so beautiful, with everything you will need for your vacation. Staff a very friendly and welcoming. Food is outstanding with the new steak restaurant opening it is complete. I will definitely be staying here again when back in Cabo. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

A luxurious hotel and experience!

Apr 17th, 2019

Overall, the stay was superb! The Grand Mayan was classy and magnificently outfitted. All the restaurants were outstanding and the service was very gracious. Our only minor (for us) negative was a hotel beach that was permanently off-limits due to dangerous surf conditions, we were told. For us the pools more than made up for lack, and we loved every moment. TRIPADVISOR.COM USER