The Grand Mayan at Vidanta Riviera Maya

Km. 48 Carretera Federal Cancun - Playa del Carmen | Riviera Maya, Maya Riviera & The Yucatan 77710  [SEE MAP]Riviera Maya, Maya Riviera & The Yucatan  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 4

Amazing but with a few caveats....

Nov 29th, 2020

Overall, this is truly an amazing place to stay and we would stay again. The staff is kind and the large rooms are very clean. We felt extremely safe here with their Covid precautions. We had two events happen that shaded our trip. First, my husband cut his foot on a piece of glass that was in the shower area coming from the beach. They attended to him quickly, but offered no restitution until pushed. Second, the boardwalks are uneven. I fell going into the building on our last day and sustained some nasty bruises. Despite those events, we truly recommend this resort as a place to enjoy the area at its finest. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Bell hop

Nov 29th, 2020

Julian viccnte chacha was great bell hop. He was polite. He was prompt. He was easy to understand when speaking English. He was very polite. He was quick to get our luggage and deliver it to the front desk TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Wonderful property and staff is even better!

Nov 27th, 2020

Really beautiful property and the employees are so kind and efficient. Julian specifically was great and spent a lot of time and effort getting our family settled into the perfect room for us! Good restaurants and spacious pools with plenty of seating. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Fully not pleasant check-in

Nov 22nd, 2020

My second time here. Will not return. We arrived Sunday, 2 days late for 7 day reservation. Our room was available, Then suddenly NOT available, (we are 2 days late) as they will offer a drink while waiting. Meanwhile they hit you up at bar, try to coax you into timeshare breakfast for an ocean view. (It’s Covid, there are plenty of rooms) and we say no “thank you.” Needless to say, after a full 3 hour check in process for a room we had two days earlier, we have a beautiful of a building. Don’t say “No Thank you” to Timeshare breakfast, this is what it gets you. Very nice staff. Just feel very bullied. Would much rather tip well then be jammed on our room. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

For the patient ones

Nov 20th, 2020

Very big hotel, very big pools, very clean and the staff really friendly and helpful. There is a small jungle between the buildings and a lot of fauna even in the restaurant areas. The major problem is that it is so big that you got to take 2 golf cars (trams) just to get from the parking lot to your apartment. And that made us give up on trying to eat outside the hotel. In the hotel, the restaurants are more expensive that the ones in Manhattan or London. And the quality of the food are not even closer. Doing the check out they charge for things that I have never been charged before: tax for sanitation (for each day), tax to clean the room (daily)(even if you don’t ask), a donation for their foundation (mxn 300) (and they don’t even ask). They charge every food or drink consumption with a 10% tip (mandatory). Even doing that, the staff still make a lot of pressure to receive the “propina” (tip). Even the room keeper (on the last day) delievered an envelope with her name asking tip. The morning one and than the night shift too. I found it really weird. In chichen itza and all other attractions there are a thousand vendors trying to push cheap things in to you for a very high price. They are really pushy and annoying. In the airport be careful to get a taxi. There is no Uber and you can’t take a normal taxi, just the ones that are prearranged. I have a really bad experience trying to get out of the airport by taxi: they tryied to charge 50 dollars for a nine minute trip. And then I tried to talk with a taxi driver which was delivering some people there to take me back downtown and he didn’t even talk to me, very afraid of the taxi airport people. Apparently in Mexico they like to take advantage of the tourist and not take advantage of the tourism itself. I don’t recommend anyone to visit Mexico, unless you are extremely patient and don’t mind being charged two or three times the value of your purchased item. If you like beautiful beaches and natura go to Thailand instead. It would be cheaper and more pleasant. TRIPADVISOR.COM USER 

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