The Hay-Adams

16th & H Sts. NW One Lafayette Square | Washington, DC 20006  [SEE MAP]Washington, DC  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Favorite in DC

Feb 24th, 2020

Beautiful hotel with old school service and attention. Our room had a lovely view of the White House and the staff could not have been more accommodating from helping us to unpack to steaming my gown for the evening. Love the bar restaurant in the basement. Location is completely convenient for getting around. Elegant. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Better than the White House

Feb 17th, 2020

We had a lovely large room with two double beds overlooking the White House. Although there was a busy road in between our room and the WH the soundproofing was perfect. The staff were friendly, just attentive enough, not too much which can be annoying. Breakfast was top notch. One of the best things was a great coffee machine which appeared for an hour in the lobby for early check out guests from 5.30 to 6.30am. Great if you're from the UK and waking up at 5am every morning due to jet lag! What else can I say? It is just a really, really good hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Personalized Service in the Heart of DC

Feb 9th, 2020

From the moment you pull up to the Hay-Adams Hotel you feel the highly professional team spring into action to welcome you and make your visit extraordinary. They greet you by name, help organize special celebrations in their lovely dining room or and respond to special requests. The bar is legendary in the city and a great way to catch up or kick back enjoying the charming ambience. The room amenities are noteworthy. Kudos to Paul Carabello, Reception and dining wait staff. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Lackluster service

Feb 8th, 2020

Let me start by saying that my experience with staff via telephone moved me to cancel my Valentine’s reservation. The Hotel boasts a Les Clefs d’Or Concierge and participation in Leading Hotels of the World program. I suspect both memberships need to be reviewed. As a local I’ve never previously stayed at the hotel but have been a patron of their OTR bar for just under 20 years. I’ve spent a great deal of time and money in the establishment and enjoyed it. With that in mind, I thought a stay at the Hay Adams and a visit to OTR would be a perfect start to this Valentine’s Day. I made no less than 4 phone calls to the hotel in an attempt to reserve a specific table in OTR. On my first attempt someone at the front desk abruptly told me no reservations were taken for OTR and hung up the phone. On my second attempt the front desk transferred me to the bar which after a solid minute of ringing unanswered I hung up. On my third attempt I asked the front desk to connect me to the Concierge. I was transferred as requested and a very pleasant woman reiterated that no reservations were taken for OTR. Now, let me just interject here for a moment and explain that in almost 20 years of patronage at OTR I’m very familiar with the establishment and have seen the choicest of tables with reserved signs on them many times over. In fact I have a picture from a recent gathering at OTR in which a reserved sign can be seen on the very same table I was attempting to request. So, back to my third phone call; after explaining the above to this nice woman, she informed me that she is just filling in for the concierge who was on break and she can have this concierge call me back. I leave my name and phone number and await the return call. Call 4: Roughly 20 minutes later, a female concierge does indeed call me. Explaining my request; I am again met with the “No reservations line”. Again I explain that I am very familiar with the establishment and have observed the reserved signs on prime seats many times. I reiterate that I am actually a guest staying at the hotel on the night the reservation is in question just in case this is something reserved for in-house guests. All to no avail. So, I suggest this concierge take a walk downstairs to OTR to observe this for herself. She replies that she is too busy to walk downstairs. I am a bit shocked and expressed my disappointment to which she decides it’s a good idea to engage a customer in a debate about her level of service, how quickly she called me back, and what my expectations are. Really? Ok, I’ve had my fill of this concierge. We agree to disagree and she offers to have the bar manager call me. Well, it’s more than 48 hours later and I received no call from the bar manager. Guess what, if you want to be a premier Destination and charge commensurate prices then your service better be up to par. These interactions simply do not warrant such boasting. Perhaps there’s a payoff to have your OTR table reserved, that’s fine, just tell me what it is, I would’ve paid it, but this nonsense and bickering with customers? Unacceptable. Les Clefs d’Or- the golden keys: as in this concierge can literally open doors for you. The association itself explains that these are the ultimate insiders Who have the skills and contacts to handle nearly any request. “The word no is simply not in their vocabulary”. Hah hah- the Hay Adams concierge must be lapsed. This does not sound like a concierge who cannot even arrange a reservation for a guest in their own hotel bar let alone argue with them, debate them, and not ensure a follow up call is made to obtain some sort of resolution. Oh, and is too busy to walk down a flight of stairs to the hotel bar and expresses this to a customer. So, in short I canceled my hotel reservation. I don’t need this aggravation. And as much as I have loved OTR maybe it’s time to spend more time and money in Sidecar and other establishments. Guess what? The Watergate, Ritz Carlton, and St. Regis All have no problem making just about any accommodation for their guests. And these hotels are nicer with better amenities. I’m guessing this may get a patronizing response from Hans as some negative reviews here have in the past but I guarantee there will be no follow up or resolution of any kind. It’s historic and iconic but it does not deserve a reputation for exemplary service. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Very best staff of any hotel

Feb 7th, 2020

While the hotel is elegant, charming, historic, and well located, the really special thing about this hotel is the staff. When you leave or return for your day, you are greeted and welcomed like a family or friend. If you need restaurant reservations or information, the staff is professional and friendly. I look forward to staying again! TRIPADVISOR.COM USER 

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