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at the The Hollis Halifax - a DoubleTree Suites by Hilton Hotel
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Great staff, not clean.
Nov 15th, 2020
My boyfriend and I checked into the Hollis this weekend for a quick getaway. The first room we were assigned (the one with the window looking into the shower) was dirty, toothpaste on the counter in the bathroom, sticky stuff on the remote, etc.. I tried wiping some of the smudges off with a washcloth and they came right off... clearly not cleaned. We went back down to the lobby and they gave us a second room without any issues (however, it was not the same room as the first, no window in the bathroom). They offered us a free breakfast for the complications, but we refused as we were just looking for a clean room. We again, went up to the second room to find the exact same mess. It seems as though the cleaners don’t try much at all. This isn’t reassuring anytime, but especially with the pandemic we’re in right now, it should be a top priority. We went back down to the lobby and they checked us out at no charge. The front desk staff was helpful and kind, but we ended up staying at a Delta which was clean with no traces of dirt or previous guests, and it was cheaper. In my opinion, there are many nicer hotels to go that are clean and more cost efficient. TRIPADVISOR.COM USER
Nov 15th, 2020
We stayed at this hotel in the last couple of days. Nice staff members, easy check in. Located perfectly in the downtown area, near pretty much everything you need. Parking lot is across the street, option of inside or outside. We booked our hotel through expedia.ca. We had specifically booked (at higher rates) king suite habour view.. when we checked in, we were inform we were not be getting a waterview room, which we explained we had paid extra for that. After a few minutes of searching, the worked was able to find a different room. Im happy we did decide to fight it or else we wouldnt of received what we paid for. Rooms were nicely laid out, comfy bed, spacious, nice view. The restroom however was dirty. The sink cabinet was dirty, could see stains from previous guests. There was a sticker at the door saying that the entire room had been lysol cleaned, the sink area was definitely not done. Other than this, we were very happy. TRIPADVISOR.COM USER
Great downtown location
Nov 14th, 2020
Overall, I would rate the experience ok - due to the pandemic. On check-in, I couldn't ask for a better experience. Whomever the girl was behind the mask with long black hair working Friday, Nov.13th @ 4:00 - 5:00, delivers top knotch customer service. She started to explain the parking options and when she asked if I understood, I simply agreed but I did not and at no fault of her own, I am simply not good with directions. So she read my face/eyes beyond the facemask and said, "You know what, I'm just going to show you the options" and she led me towards the door and pointed the parking options out. Room was on the 8th floor - very clean - no complaints. I do question the window that looks into the shower from the bedroom. I saw it on the website while booking and thought it was an error but noticed it in our room, regardless, me and my wife made it work. :) This was our first stay at a Hotel during a pandemic so I have nothing to compare it too but maybe it is in line with other Hotels. House keeping isn't doing any normal routines as you would expect. We called for towels and to have trash emptied but when we came back, the towels were just set inside the door along with bags for the trashcan. Old towels and trash were as is. As I have nothing to compare it too, I see the reasoning. My recommendation to the Hotel - due to the decrease in normal Hotel services (housekeeping, hot tub, etc) I would recommend offering some or all of the on-demand services free. TRIPADVISOR.COM USER
Great - apart from the room temperature
Nov 2nd, 2020
Let's get the negative out of the way: in the winter, the room AC doesn't work (front desk confirmed that), and the windows don't open, so you are stuck with whatever temperature the room is at. In our case it was 23c which was way too warm to sleep well overnight. So I wouldn't stay again in the winter months. The positives: the rooms are beautiful, the views are great (see pic), the parking is across the street and is easy (but it's $20), and the hotel location is near most of the bars and also near the harbour. TRIPADVISOR.COM USER
What a great place to stay.
Oct 31st, 2020
From the time you walk in the front door and check out. They treat you like your one of the family. Very clean rooms. Very very friendly staff. Once again a great place to stay. Highly recommended this Hotel. TRIPADVISOR.COM USER
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