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at the The Homewood Suites by Hilton Colorado Springs-North
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Great staff, overpriced during COVID and less than ideal GM responses
Apr 14th, 2020
The staff was incredibly friendly, and very helpful! The room was in great condition and we enjoyed the stay. I was disappointed in the GM with the COVID response though, as the hotel was at full price for quite a while into the restrictions even though cleaning services, breakfast and social events were all cancelled. I don't mind paying the higher Hilton rate when you get all the benefits of it, but full price because I booked prior to the epidemic seems a little unfair. Extensions were all at the lower rate, which was a very reasonable rate considering lack of amenities, but since the first week was charged upfront, all those days were at full price even with no amenities normally granted and they wouldn't adjust it since we were already charged, even when rates changed. I imagine this would have been a great stay outside of the COVID time, and the stay itself was still wonderful, albeit extremely overpriced for half of it. While not perfect, still getting told "Sorry, we don't adjust backwards, and won't give any credit to extend your stay even though we are nearly empty" in not quite so many words was not how I would expect a GM to pass a message along. TRIPADVISOR.COM USER
Overpriced for bad breakfast and mediocre housekeeping and suite
Mar 9th, 2020
Breakfast is not good. It’s the same thing everyday. There were days I wondered if housekeeping cleaned. Got new shampoos but the towels were not changed. And the pillows were very lumpy and too soft like they were old. The location is good. It’s right by a shopping complex with good food options. TRIPADVISOR.COM USER
Feb 22nd, 2020
The hotel served its purpose. I might be a little harsh but anything with Hilton attached to it I expect excellence. The shower didn't drain and I was standing in water very quickly. There were a few hairs in the bath as well when I first entered my room. The dinner social was excellent though and the breakfast in the morning was good. I just didn't enjoy the staff running the the buffet at 9:00 to grab whatever they could off of the counters. TRIPADVISOR.COM USER
Clean and Quiet
Jan 30th, 2020
We stayed at Homewood Suites with our two small children over a weekend while in town for a wedding. The suite we had was very clean and very quiet during our stay. We used the pull out bed for our kids and it worked perfect because there is a door in the suite that allowed us to have our own sleeping areas without interruption. We did take advantage of the fitness center which has two treadmills, one elliptical, and free weights. It is small but all the equipment was clean and in working order. We attended the complimentary breakfast one of the mornings and the food was not anything to rave about but we also didn't have any issues with what we ate. Overall, we recommend this hotel if you need to stay in the Colorado Springs area. TRIPADVISOR.COM USER
Jan 27th, 2020
We have stayed here lots over the past 4 years and where very disappointed on how much it has run down since March of 2019.bBeds where wore out, carpet wore out. just the over appearance was very clean looking TRIPADVISOR.COM USER
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