The Hotel Hershey

100 Hotel Road | Hershey, PA 17033-9507  [SEE MAP]Hershey, PA  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Lovely stay

Nov 18th, 2019

The Hotel was very clean and extremely comfortable. The concierge service was stupendous! We were well over impressed and satisfied. They were extremely courteous, knowledgeable of area and advice of restaurants in area, on time, and super nice. We will be back! It was also a pleasant treat to get unlimited Chocolate!🍫 TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Location Great Staff Book On-Line

Nov 14th, 2019

This hotel was perfect for my overnight to Hot Springs & I considered changing my plans to stay another night. Super close walk to Bathhouse row & the National Park. Search on-line for a great rate. Free Parking! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Nice place but no rewards for long time customers.

Nov 13th, 2019

I have been going to Hershey for years have stayed at the Hotel Hershey more than ten times. I take the kids to the park, eat on premise in the morning at the circular room and have dinner at the Harvest. Days we do the pool, I order from there and have even gotten a cabanna once in awhile. I guess I can be considered a good customer. Last time I was there in September of 2019 I was really dissappointed. I stayed over the jewish holidays. The Saturday we were there it was busy and the next day it was quiet. Other hotels that I have frequented give you perks like free upgrades especially when its quiet but especially when you are a repeat customer. Lets face it, how much more effort does it take to clean a suite vs a standard room? I stopped by the front desk about upgrades (why not ask) Well all they were offering me was to pay an additional 600 or so dollars and I can move up to a different room. They also said the suites wouldn't accommodate me. (we were a party of four... me, wife and two kids. (12 and 14) Really? So I just walked off. I just spent a few grand to be there and they still want to ask for more. Again, i've been a customer since they had movies on friday night at the pool. (BTW they got rid of that years ago, really missed that. Kids loved it) So while the place is very nice and you pay for it, customer perks are yet to be fixed. The only thing that I got for staying more than ten times is special acces to pricing. (light discount) Back to the stay I had in September, the front of the park if under construction. The buses dropped people off about 1/4 of a mile from the enterance. So much for shuttle service bringing you close to the front door as what was stated on the website. Lots of car parking and other bus services closer to the enterance. This is really a shame since you have LOTS of people with stollers etc going to the park. Prior to construction is was much better. New enterance will look nice though when its completed. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Friendly staff and clean accomodation

Nov 10th, 2019

I went for a 2 day retreat and Hotel Hershey did not disappoint. We initially were in a room on the 2nd floor but the window was facing a wall at situated above equipment. I asked to switch rooms and Alisa was kind enough to oblige. We ended up in Room 729 that faced the woods. A much better view. The staff was very friendly. Every time we walked past an employee, they greeted us with a smile. I enjoyed the fitness instructor, Suzanne, at the Fitness Center. She was awesome! My only gripe is with one of the employees at Trevi 5 (her name starts with a "N"). She was very rude. I'll spare the details of her behavior since it was only one incident that wasn't reflective of the rest of the staff or my encounters. I enjoyed the Hershey Story museum and Hershey Gardens. There is a Tangers Outlet close by. There are also other fast food restaurants nearby (Wendys, Panera Bread) as well as Red Robin and Bob Evans. The "West" side rooms are a little smaller; however, it is the side where the Fitness Center, Spa, and a couple of stores are. The other side is above the conference room area and the rooms are slightly larger. I preferred the "West" side. If you're taller than 6 feet, you may have an issue with the height of the shower area of the room. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Hershey Doesn't Disappoint

Nov 5th, 2019

The hotel and staff are just wonderful. I found the staff to be especially friendly and helpful on my last trip. I met an old school friend and we made it a girl's spa week-end. We were able to coordinate services and fit in a lunch at the spa where we could relax and catch up. TRIPADVISOR.COM USER 

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