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at the The Hotel Ithaca
Aug 18th, 2019
When we visited Cornell, we were debating whether we should stay at the hotel on-campus or somewhere in the downtown area. We later decided to stay at the Hotel Ithaca so we can also check out the downtown area. The room was clean and spacious, with all the necessary amenities including a microwave. WiFi and parking were free. The staff were friendly and professional. We stayed in a room with double queen beds which were very comfortable. Will definitely stay there again when visiting Cornell next time. TRIPADVISOR.COM USER
No hot water!!!!!!!!
Aug 17th, 2019
This is usually a nice place to stay in a nice area of town, right down the block from Ithaca Commons, but this time around they’ve had no hot water for 2 days! They didn’t even warn me of this when I checked in and there was never anybody in reception, probably hiding from all the angry guests! Completely unacceptable!!! TRIPADVISOR.COM USER
nice hotel spoiled by sub-par housekeeping
Aug 11th, 2019
My husband and I traveled this weekend to the Finger Lakes area for an organized cycling event. The Hotel Ithaca was the official hotel for the event, so we booked it without doing much research. We found the hotel to be in a good location - in downtown Ithaca, walking distance from plenty of restaurants, etc. The outside of the property was nice, and the common areas were nice, with newish decor. The staff we interacted with were friendly. However, we were quite disappointed in the room. To be fair, the room was mostly good in terms of size and furnishings. In addition to the things you would expect to find, it had large windows, a refrigerator, a Keurig machine, and bathrobes in the closet. We were a bit surprised that the flooring for the room was wood-look vinyl. The bathroom (which had a tile floor) had a free-standing vanity with a granite countertop, and a tiled walk-in shower (as opposed to a shower/tub combination). The bathroom had a vent fan that was effective (albeit loud). There were plenty of towels, and the toiletries provided were nice. HOWEVER: upon arriving in the room, the first thing I noticed was a couple of strands of curly blond hair on the floor. (not ours!) The floors were kind of dusty in the corners, and there was crumbled particle board on the floor next to the refrigerator cabinet. (It looked like there was something wrong with the hinge.) I can be pretty picky about cleanliness, but I was trying to not be difficult / get our stay off to a bad start, so I shrugged these things off and we went ahead and settled in. However, over the course of our stay, we found the following: - There was exactly one coffee pod next to the Keurig - a decaf coffee. - A lot of the room was dusty - e.g., lamps, the top of the back of the armchair, the vents of the air conditioning unit. - The toilet seat did not have a lid. YUK. Especially icky since the bath towels were hung on a towel bar right next to the toilet. - The toilet bowl had lots of mold under the rim. I wouldn’t have noticed except that I bent over to brush my hair, and from that angle I could see it. YUK!!! - There was mold in the shower at the bottom of the shower door. It was hard to see because… - The light in the shower was not working. After our first day, we came back to the room about 4pm to find that it had not been serviced. I went down to the front desk and asked them to have the room serviced, or else provide us with some clean towels. I went back to the room. A housekeeper (a pleasant young woman) came by. I had wanted to take a nap, so I asked her to just do the bathroom. She did. She also restocked the Keurig pods… with (I discovered later) a second decaf coffee pod and two identical tea pods. ??? What she did not restock (again, discovered later) was toilet paper. Sigh. Upon checkout, the desk clerk asked how our stay was. I said, “the room was dirty.” She said, “Oh. Other than that, was everything else okay?” Really??? I mentioned that the light was out over the shower. It was only at that point that she asked for our room number and actually made some notes. I [belatedly] read some reviews on this hotel. Evidently previous guests have also had issues with housekeeping. Based on previous reviews, I expect the manager of the hotel will respond to my review with a thank you for the feedback, a personal apology for the state of the room and the level of housekeeping service, and an assurance that it was below their standards and that he will speak with the management team to make sure that issues are addressed. Thing is, this situation appears to be an ongoing issue. I don’t think it is too much to expect that a hotel room be clean, especially for $200 / night!!! I suggest travelers visiting Ithaca find somewhere else to stay. TRIPADVISOR.COM USER
Nice hotel, nice location!
Aug 9th, 2019
Stayed here 2 nights in the middle of our water falling road trip. Room was very clean, the staff very friendly. A nice location to access Ithaca Commons and surrounding waterfalls. If you are into waterfalls and beautiful nature walks, 2 nights is not enough... Ithaca and surrounding area have too much to offer. I would like to go back and cover some of what we missed, this hotel would be up there for accommodations. TRIPADVISOR.COM USER
Bad experience beginning to end. Friendly staff but missed the mark on problem resolution.
Aug 7th, 2019
Sheets Had hairs in them. Pillows had hair on them. Comforter covers had hair and dried blood spots on them. When we communicated this with front desk they sent the cleaning crew back while we went down to the pool (which was advertised as a heated pool and was the coldest I had ever been in) and we returned to find a had written note with additional sheets saying here are the additional sheets you requested. We didn’t ask for additional sheets! Frustrated we just threw the comforters and decorative pillows in a pile in the corner of the room, picked the hairs of the sheets and went to bed. The next day we went on an outing with the DO not disturb sign on the door because of valuables we were leaving in the room. We returned to find that the cleaners had ignored the sign, entered the room, and made the beds putting the same comforters that we placed in the corner of the room due BACK on the bed! We were completely beside ourselves. At this point I knew I was going to call and complain but we decided to shower first. To our dismay we were assigned an ADA room and had to shower with sprayer in our hand which was nasty. On top of that, the shower wouldn’t drain and began to flood the entire bathroom!! We put towels down to sop up the water. We called the front desk and they sent a nice man who arrived within 15 minutes and he cleared the drain. Unfortunately, after he left it didn’t completely fix the problem as water still went past the drain and onto the main floor (more due to a poor design than the drain not working) and once again we had to use towels to mop up the floor. The front desk gave us free breakfast the next morning for the inconvenience and the breakfast was nice. All of the staff was nice when talking to them but the communication is lacking and the cleaners are horrible. The front desk said they would have a manager call me when they got in later that day and they did call and leave a message saying “I was asked to call you” but didn’t apologize and when I called back I got their voicemail and they never called me back. I think that right there is the source of the problem. If the manager doesn’t care, change won’t occur and the communication won’t improve. TRIPADVISOR.COM USER