The House by Elegant Hotels

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Guest Reviews

TripAdvisor Traveler Rating 5

Honeymoon

Dec 13th, 2019

We had an amazing time here, on land and in water. No negative review could possibly include tubing, a massage and sunset yoga. Staff, food, drink and service were all top notch. They had a shuttle to take us to the South Endof the island for a famous fish fry. We highly recommend The House to any and all travelers to Barbados. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Bar staff need to work on the way in which they welcome guests

Dec 10th, 2019

We popped into to the Beach Bar (Daphne’s) although we were staying elsewhere in Payne’s Bay. Cannot therefore comment on the hotel or rooms however, the bar area adjacent to the pool is a nice place to pop in for a drink. A good stopping point if for example you’re beach walking from Sandy Lane. All good aside from the attitude of the senior barman on the day who barely lifted his head for two minutes after we sat down. Furthermore, he was rude and discourteous to the junior barman within two feet of where we were sitting. Definitely wouldn’t have this guy as a front man at least not until he undertakes some training (old dogs new tricks!) TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Niche hotel just sold to Marriott

Dec 7th, 2019

As a regular at this hotel over 15 years was disappointed to hear that MARRIOTT have bought the group and turning into an all inclusive. The other loyal guests were too. Great memories but don’t believe that a MARRIOTT one size fits all can fit in Barbados. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

The House Barbados

Dec 7th, 2019

Fabulous place and lovely staff with great sense of humour couldn't do enough for us, plenty of options at breakfast and rooms very cosy would highly recommend and we will be returning in the near future TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

POOR

Dec 5th, 2019

Well we’re really disappointed to write a negative review of The House Barbados though it is wholly justified. You must understand that based upon the quality of property this place really is a MAX 3* it is so tired, so poor it cannot be anything else, our room whilst en-suite was reminiscent of an old UK B&B and nowhere near 4* by any imagination. Location (right on the beach) can compensate for a little but basic 4* quality throughout is lacking that’s a FACT. Booked a private airport transfer via Hotel 80USD (160BBD) expected a Merc / BMW / A8 as normal with a private transfer - it was a bog standard, battered Corolla Taxi straight off the rank ! (upon arr back at Airport checked and Taxi would have cost c40-50USD) Staff on the floor are really good and do make a difference they’re very pleasant, polite, friendly. This is not a lead they are taking from management who are mostly invisible and do not speak when they do appear. The Manager set up a table display on BB Independence day and barely spoke to a guest, and only ever in response ! Staff like Andrew, Ricardo, Nicholas, Shane, Agnes, Wade, Chris and many others are to be commended as they’re doing a great job. Breakfast is good, with omelette/egg station, afternoon tea very basic but it passes. Perhaps they hope the free champagne will sweeten everyone, no it doesn’t we’d rather have proper 4* when that is what is described thus expected. The real thing is not what is shown on the website, there’s been plenty of airbrushing and photo enhancing or it was a long time ago. It is a small Hotel (c34 rooms) yet EVERY day we found it hard to get sun beds, it would seem apparent that guests from the adjacent Tamarind were using House sun beds, we don’t prescribe too running out at 6am and dumping towels/magazines to claim a bed then not turning up to use it until later in the day in some cases much later, the Hotel happily let this take place so either stop it or buy more beds there are not enough that is clearly demonstrated there are NOT (min) 68 sun beds available for residents We never knew about being assigned a personal ambassador, so we have no idea who that was, none of the management spoke to us at all during the week, other than when we complained about lack of sun beds, incredible anywhere but in a 4* Hotel !!! We definitely never had any interaction with an ambassador after check-in. The Manager was clearly not receptive to our complaint and did not agree with our assertion, it did take her almost 25mins to organise two beds which had to be carried in, point proven I thought. Our en-suite was really poor, long and very narrow no room to pass, and never seen a shower like it, the door missed the WC by mm, once you sat down you could not close it, you had to enter, close, turn around and use WC, worse than a caravan. The bedroom size is not 4* nor are the fixtures. The seating area (separate room for us) was a good size but poorly appointed, very dated throughout (Room 276 to be AVOIDED) there may be better available of course but I cannot see anything being that much better, the theme throughout is consistent, very very dated. The gym is rubbish, very sparse, old rusty equipment, filthy floor, mirrors not cleaned, quite astonishing. Upon arrival they tell people the closest WC for the beach is through the gym, so many people do that (many go via the lobby to be fair too) hence sandy floor and door left openly constantly....very warm. Hotel BBQ is stored in the stairwell !!!! At check in I was told dress code for Daphne’s long trousers, long sleeves, turned up as directed, to find shorts n T’s everywhere, incredible. Food was OK but nothing special and very poor wine list which is an indication of a restaurant is it not. The timber fence around Daphne’s looking onto the beach is rotten, joints falling apart with 4” nails hanging out, it is a real liability. Highly recommended Restaurants - Cariba / Scarlet / Lone Star / Tides and The Cliff though the latter is by far the most expensive and frankly no better than any of the others, admittedly it is a great setting. Sorry can’t be more positive but the whole point of this platform is to be honest and factual, not to rant or exaggerate, whilst we have never stayed in any other Hotels in this area I feel it is impossible to believe this is the best on offer, no way, there has to be much, much better for the money. They have Whispering Angel on the wine list at the beach bar which is a minor redemption, otherwise the beach bar is quite limited on drinks selection, large bottles of Schweppes Tonic often flat, two local bottled beers, limited spirit selection, very poor and not 4* though again the bar staff have to be commended. During our stay Marriott took over so watch this space, this place needs huge investment to exploit the location fully, complete overhaul anything less will be a waste of time or knock the 3 down (House, Daphne’s, Tamarind) and build a great new Hotel (though please not all inclusive). In the meantime.......if you’re looking at this then try somewhere else otherwise expect to be very disappointed for the money. TRIPADVISOR.COM USER 

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