The House by Elegant Hotels

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Guest Reviews

TripAdvisor Traveler Rating 3

Wonderful Holiday BUT.....

Jan 11th, 2020

We noticed the recent review from "Paumart" Dec 19. We also stayed at The House over the same period. There is no doubt that if you stay there you will have a fantastic and relaxing holiday, we met some magic fellow guests from Cumbria, Toronto, Epsom,London, California and Scotland. The staff are also terrific with Andrew, Agnes and Wayne standouts. The restaurants are as good as ever with Tides, Lone Star and Scarlet all still going great guns but the Hotel property is very very tired and badly needing investment - I guess Marriott will deal with this. The net result of all this is that it feels way way overpriced. There are a group who return every year and they must receive significant discount to the first timers. Finally allowing these people to book sun beds before they head to bed the night before is an embarrassing joke - get a grip!! In summary a great trip helped hugely by the team at The House and the guests that we met but this property is past its sell by date. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Disheveled

Jan 8th, 2020

This place came recommended to us, it certainly wasn’t what it said on the box. We were put in a room with a connecting door which wasn’t an issue for the first night as no one was in the connecting rm. this soon changed at around 6pm the following evening when people arrived with booming levels of voice control, and kids, yes, kids, shouting, mum, dad. , phone conversations going on ect The hotel moved us to another rm, apparently an upgrade. This was all fine and sorted of which we were grateful. The service and consistency of quality service from staff was very inconsistent. The Ambassadors, Andrew & Agnes we felt require recommendations to have promotions to management services when Marriott finally take over, along with Shane , these three people should run and manage this place, they would , could make this place first class. Between these three staff members they have years of quality experience, they know what guests expect, they know what is required to improve this place and bring it up to the standard guests are paying for, they are on the front line dealing with guests 24/7, they are experienced, professional and most importantly have incredible people skills The general manager we felt was also good, but then we witnessed her drunk and drinking, taking selfie’s on the beach, yes it was New Year’s Eve, but when you’re in a professional capacity, You Don’t Do It, The place is in desperate need of upgrading, a good cleaning and disinfecting, we saw a staff member chasing a cockroach around attempting to squash it, then we sat down in the dining/sitting area to find a dead cockroach on its back, this was also a food area, The sun lounger issue is just a nightmare, we actually got up at 6am. Every morning this was a necessity as guests were leaving towels on sun beds all day and not actually using them, one set of 4 guests actually reserved 8 sun beds whilst other guests couldn’t sit on the beach as no sun beds were free, no staff member on duty at the time were prepared to deal with these greedy selfish guests, despite the hotel’s policy of no reserving sun beds. A lot of the staff appeared as though they had just given up. Shame would have dealt with this if he was on shift. The food the hotel provides actually comes from Daphnies next door, this food is appalling, over priced and disgusting, again the staff here we felt had just given up An extremely disappointing place to stay, certainly not worth the cost. On saying this, we did achieve the relaxing, book reading break by a beautiful beach TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

One week at the House

Jan 4th, 2020

My wife and I arrived a few days before the New Year and spent a lovely 7 days in an ocean facing suite. While we really didn’t take advantage of the suite’s second room which contained a sitting area, it was nice to have the two bathrooms. The breakfast was reliable each day with a choice of breads (english muffins, bagels, toast), a good selection of fruit and yogurts as well as a warm food station with bacon, sausage, pancakes and eggs to order. It definitely looks like folks come down before 8 AM and reserve the chaise on the beach for the day leading to a shortage on sunny days. The room was nice, as mentioned. The bathroom showers were just tubs with rain shower heads installed. The showers could certainly use some modernization / updating to better match the rest of the accommodations. One of the more annoying things was the large king bed is two mattresses. This made it very uncomfortable if you want to be close to your partner and one of you inevitably ends up in the crevasse. One interesting thing to note is that there is no hot tub. It never even occurred to us to check that first. I love hot tubs and was somewhat sad not to have one available. I suspect this could be a British vs US preference. We also had some difficulty scheduling massages, especially a couples massage as it appears that the slots are limited and book out several days in advance. May want to get those booked several days in advance. Overall, the experience was quite nice and very relaxing with no significant issues or surprises. The staff was very pleasant and ready to help although I wish they would cruise the beach more frequently to take drink orders. The whole Elegant Resorts being bought by Marriott thing was what most of the guests were discussing although it doesn’t seem to have resulted in any material changes yet. If you are looking for a non all inclusive, kid free experience in a smaller hotel, The House would be a very good choice. If you found this review helpful, please don’t forget to tap on the thumbs up icon just below. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Used to be ?

Jan 2nd, 2020

We didn't check-in. We were shown a room in The House after refusing to stay at Treasure beach. I know the House has a healthy number of loyal, returning guests and we did not experience their famed ambassador service but we wre quite shocked by the whole Treasure Beach, Daphne's, The House complex. It appeared tired and in dire need of investment. Might explain why they sold out to Mariott ?. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great holiday, relaxing and informal hotel, good value

Dec 30th, 2019

We had been before over 8 years ago. Great place, relaxed, quality but informal place (like a house). Our trip was lovely and the staff were amazing, friendly and helpful. Bit worried the Marriott has just bought it - things could change ! TRIPADVISOR.COM USER 

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