The Inn At Mazatlan

Avenida Camaron Sabalo 6291 | Mazatlan, SIN 82110  [SEE MAP]Mazatlan, SIN  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 4

Beautiful view from the 13th floor

Jul 3rd, 2020

We had an outstanding room on the 11th floor with an ocean view we had a giant two bedroom full kitchen dining room patio that oversaw the ocean every single morning it was so beautiful. The only disadvantage is you do not have Palapas on the sandy beach. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Beautiful Hotel and Resort on the Beach

Apr 24th, 2020

Originally I had booked for 2 wks and because of virus outbreak (I’m from NY), I ended up staying a month. There are other lovely places to stay but I love everything about this place, i.e. units w/well-equipped kitchenettes, comfy beds, excellent food at Papagayo and great Staff. As an early arrival, my room wasn’t ready so went to lunch. I introduced myself to the GM, Manuel, who welcomed me with such kind words. Check-in is 3pm and they kept their word. The day before I left there was a knock on my door. 2 waiters and Desk Staff member brought me a bottle of wine and delicious and beautiful desserts with a business card from the GM Manuel Soria. I was more than pleased by his thoughtfulness. I was their last guest. I wish all the people in Mazatlan good health and a quick return to business. As a loyal tourist to Mazatlan, I will always return to THE INN....hopefully soon. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Salvaged a Family Outing and Created a Miracle

Mar 19th, 2020

We arrived at the Inn at Mazatlan on Sunday, 3/8/20. My wife and I had stayed there almost 20 years ago and knew that it was a nice place. So, we attempted and managed to get our family of 29 people into 9 rooms on very short notice. Having availability and helping us make reservations was accomplished only by tremendous personal care and concern shown us by the staff at the Inn. They are, in my opinion, among the very best that have ever taken care of us. We were scattered all over the place, but it didn't matter because at least we were all at the same facility. The pools were great - especially for the small kids we had with us. The beach access could not have been better. We found our room (#6102) to be among the best beach view rooms we've ever had in any location. The balcony juts out over the beach and literally there is a 180 degree view of the beach from north to south - amazing. The onsite restaurant is very good, the included breakfast is fantastic with such a variety. One night the adjacent sports bar had all-you-can-eat tacos and we did as much damage as we could eating delicious carne asada, adobado (portk) and fish tacos. The daily room cleaning was perfect. Now - there is ongoing construction, but that didn't bother us one little bit. I can only say thank you to the staff at the Inn at Mazatlan for making our stay so memorable and wonderful. There are wonderful restaurants within walking distance as well. One of our favorites was Villa Italia - very good Italian food and Pizza and very affordable. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Girls get away

Mar 16th, 2020

Check in was easy. Room was nice one bedroom 2 bath with kitchen. Clean and everything worked. The pool was kept clean but the hot tubs could have been a little warmer. Luis - the pool server was very attentive and great service. The service at the buffet breakfast was hit or miss - sometimes you got good service and others ok. The hotel is conveniently located near all the good restaurants. The negative was all the construction work gong in - not just at the hotel but all along the goldzone! It looked like a war zone. I’ll be back in a couple years when I know the construction work will be done. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Never Again

Mar 13th, 2020

Location is convenient but that's all going for this place. Total lack of customer service. Check-in was a 3 hour process, with pre-paid confirmation in hand and Expedia account pulled up as an additional proof along with my credit card used and my passport. The Inn had issue with my Expedia account being my initials of first and last name and my reservation being my first and last name spelled out and matches my credit card. Mind you I have use same Exp account annually for my reservation, never an issue before! Expedia was on the phone with me and then had to send them an additional copy of reservation with name etc. And then our one bedroom two bath reservation was for 2 people and our kids ended up coming along so now that was an issue. So another $100/night for the kids, . They really have gotten greedy! Many unhappy guests at the lobby counter with a wide variety of issues. No TV for a couple days and no repair happening. Elevators stuck, one lady stuck for over an hour and this was the stories we heard from people in the lobby during our three hours at the desk. then to find pubic hair on top on the toilet Tank in the 2nd bathroom and multiple long black hairs in one of the beds. Ugh, never again will we stay here. We know several owners at The Inn who are no longer happy and now I have experienced some of the issues they have shared. Do not stay here, it's bad and if you need any assistance you won't get it here. Friends who have been owners for years have shared their recent experience as being less than positive. So unfortunate what has happened to a one time classy place with service that was once good. TRIPADVISOR.COM USER 

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