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at the The Inn & Club at Harbour Town - The Sea Pines Resort
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Amazing Customer Service!
Aug 11th, 2020
We were greeted by a very friendly person, the hotel calls your butler, who immediately began helping us with our luggage before we even checked in. They were prepared when we arrived, and we arrived quite early in the day. They had a packet for us with our keys and an informational map to help us get around. The butler (I can't remember his name, an older gentleman) made GREAT suggestions of places for us to eat. They kept our golf clubs in a storage room. Got them out for us daily and carried them to the shuttle, so it made it very simple for us to go golfing every day. The hotel is immaculate. Extremely clean and cleaned off and on all day during COVID-19. I was very impressed with the extent they were going to keep everyone safe. If a butler wasn't available to take us in a shuttle, one of the front desk folks always offered to give us a lift in a golf cart. No one was ever put out by a request, and treated it as if it was an honor to serve. It was our honor to stay there... Thank you for such a caring service and attention to detail. TRIPADVISOR.COM USER
Jul 29th, 2020
The Inn was beautiful. The staff treated us like royalty. They paid close attention to details and made us feel like we were their most valued guests. This is a special place and we can't wait to return (and stay longer next time!). TRIPADVISOR.COM USER
BEST HOTEL EVER!
Jul 27th, 2020
The Inn is hands down one of the best hotels I’ve ever stayed out! Julie and her whole team are so accommodating and helpful! We didn’t have to lift a finger the entire stay! The beach has padded beach chairs, towels, bottled water and even sunscreen! The pool is one of my favorite hotel pools and the location is perfect! I can’t wait to go back!! TRIPADVISOR.COM USER
Jul 27th, 2020
This place is great! The staff catered to our every needs especially Fran she was amazing and very knowledgeable about the island and the history of the resort. Beautiful views and clean rooms. We really loved our experience at the bar with Fran her drinks were fabulous + she also treated us like family! We are thankful for a wonderful and safe stay we will definitely be back! TRIPADVISOR.COM USER
Jul 22nd, 2020
We recently returned from a first time visit to this property, and we came home thoroughly impressed. First off let me state that they took every possible precaution against the virus, and we felt comfortable the entire time. There was more than enough room for social distancing at the pool area, and drinks were still served poolside even if food was not. My greatest impression was of the personable, professional and accommodating qualities of the staff. I had a medical emergency from my day at the beach club that made it very difficult to walk for a couple of days. The entire staff went out of their way to show empathy and help me in every way possible. Whether it was to help us obtain food from outside the property or to assist me with shuttle and golf cart rides if we needed to head outside of the room. I am so very thankful to all of the staff for their assistance and kindness. We will definitely return to complete our interrupted vacation. TRIPADVISOR.COM USER
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