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Sep 23rd, 2020
We have stayed in this hotel many times over the years for medical reasons but we were here 3 times over the last 6:weeks. The hotel has recently undergone extensive renovations so everything was fresh and clean. The hotel is conveniently located within walking distance of a number of hospitals and also has an in house full service restaurant and provide room service as well as take out. All of the staff were most helpful but Angel from the front desk went above and beyond to help us through some issues that arose, thank you Angel. There is also a CVS in the attached food hall and also my favorite a Starbucks across the street TRIPADVISOR.COM USER
Sep 22nd, 2020
The staff at the Inn at Longwood Medical was amazing! Upon check-in, Olivia Scott was so attentive to our needs and extremely pleasant during the process. She was thorough with all information (parking, restaurant options, etc.) and very efficient. Giselle Braga assisted us during check-out and was so wonderful, as well, making the process quick and easy. Even the housekeeper in the hallway offered a smile and greeting as we passed. The beds were very comfortable (great pillows!)...what a lovely place to stay! TRIPADVISOR.COM USER
The best customer service at The Inn at Longwood Medical Hotel from Brian Helmar, front Office Manager.
Sep 8th, 2020
After one of our stays at The Inn at Longwood Medical our daughter forgot a small bag that has sentimental value in our suite. House cleaning had already been there so Brian Helmar, the front office manager, didn't find it when he looked in our suite. Brian Helmar went above and beyond looking for it, even searching the trash, but didn't find it. The next day when it was turned in by housekeeping he called and we agreed to pick it up on our next stay, and then Covid-19 hit and we couldn't travel. Brian Helmar called in June and offered to mail it, and my daughter was overjoyed when she opened up the mail and saw it, not knowing it was coming! To this day, I am so impressed with his level of care for daughter's small little bag and cannot wait for our return visit to thank him in person. TRIPADVISOR.COM USER
Sep 2nd, 2020
Angel was very helpful and polite best stay I had in a long time,the room was nice and put together the workers were friendly and it was walking distance to the hospital my sister is staying at deff picking this hotel again thanks again to angel!! TRIPADVISOR.COM USER
Incredible Accommodations & Fantastic Staff
Aug 27th, 2020
I cannot speak highly enough of the experience you will have at The Inn at Longwood Medical - Boston. We have been traveling to Dana Farber for my mother's cancer treatments, and we are met with smiling (masked!) faces door-to-door -- from the workers in the on-site parking garage, to the staff at the front desk, and the faces we pass on our way to our clean and comfortable room. The staff at the front desk will always safely stow away our bags if we're there earlier from our check-in time. Every time I see Angel L. working at the front, I know we're in for a welcome treat. While mom's clinical trial can be a grueling commute and experience for us, staying at The Inn at Longwood Medical - Boston have made us feel comfortable and at home. Thank you for all you do -- you have the happiest customers in us! - Cristina C. from New York TRIPADVISOR.COM USER
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