The Joule

1530 Main St | Dallas, TX 75201-4804  [SEE MAP]Dallas, TX  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Sophistication and elegance meet genuine kindness

Aug 13th, 2019

This was one of the best hotel stays I’ve ever experienced. The amenities were fabulous, the service was exceptional and the best part of all...the staff! They make you feel like you’re the only person in the world. Their approach to service is truly unique, humbling, genuine and very much appreciated. In a world where customer service seems like an anachronistic oxymoron, The Joule breathes life back into the values of service and excellence with unparalleled enthusiasm. I would definitely stay here again! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Not what we were promised

Aug 13th, 2019

My wife and I have traveled extensively and normally stay in upscale hotels. We wanted to stay in an upscale hotel in Dallas for the weekend and booked at the Joule. Upon checking in, we were told that they were “overbooked” and the room we requested wasn’t available. We were given a King deluxe corner room that was so cramped we couldn’t move in it. This was NOT the room we expected. The bathroom was open and provided no privacy. The bed was so uncomfortable we couldn’t sleep. We asked the front desk if we could checkout early and they said they couldn’t refund any of our monies due to their cancelation policy (48 hour advanced noticed). We left on Saturday morning and checked into a suite at the Westin, which was everything we expected at a MUCH lower price. Never again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

The pool view was my favorite!

Jul 27th, 2019

It was crazy busy on a Saturday but You are still welcome with smiles and water. I asked the bartender Lena for some off the menu drinks. She was more than happy to go down to another bar and ask for product. I told her it was no big deal and she still managed to accommodate me and my wife. Alejandra was hospitable and kept checking up on us. We were there with friends but they made us feel so welcomed were booking a stay for our selves ! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great way to spend the day with a dear friend

Jul 25th, 2019

The massage was wonderful and the complimentary snacks and drinks were a nice touch. The pool was relaxing. It was my friend’s birthday and I was able to order a cupcake for her which was brought in during the relaxation time after the massage. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Anniversary Staycation

Jul 15th, 2019

My husband and I are Dallas locals ans have loved satying at the Joule for over 11 years now for special occasions. This time i was a little surprised by how small out room was but still fine for the price i guess and always clean and beautiful. The hotel is so close to everything downtown you can walk or uber easily. The only reason Im not giving it 5 stars is this time at checkout, we found that the pool waitress and somehow kept the cash we paid our entire 400 tab with and specifically stated we did not want it billed to room. We had to hassle with it when we left but were refunded. Also, there were not enough chairs to accomodate the pool area and it was irritating having to ‘fight’ for chairs. That was a first. Hope next time is better. No late checkout was available but early was. TRIPADVISOR.COM USER 

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