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at the The Langham, London
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A mixed bag
Sep 21st, 2020
This was my first stay at The Langham and as it came during the current COVID crisis there were some extenuating circumstances. To begin with the positives, the staff were all extremely friendly and helpful - I would say amongst the best I’ve come across. I ate once in the Palm Court restaurant which was proficient - unfortunately the Roux restaurant is still closed (due to reopen in January I believe) and also enjoyed a drink in the Artesian bar. There were a few disappointing things, however: Room - okay so I had the standard double bedroom which came with a view of the hotel innards. The mattress was uncomfortable. Actually I can’t say for sure what the mattress was like as it was covered with a ‘topper’ - this gives the feeling you are lying on top of a duvet so you can’t really sense the mattress but it’s usually used where the mattress is not of the best quality. The actual duvet was a winter one which was too hot for me. I set the air con at the lowest (18c) which made little difference, although I was able to open a window which helped. The reason for the heat I think was the towel rail in the bathroom which was burning hot (centrally controlled I believe). The pillows I also found poor. At one point (8.30am?) I called service, but there was no answer (I waited 30s), to see if they had alternative pillows. I didn’t bother following up as I was only staying 3 nights. It can become too much hassle (same reason I didn’t flag the flashing lamp on the desk - surely the housemaid can spot that the bulb needs replacing or something). Swimming pool - far far too hot although this problem emerged generally in hotels in the last 20yrs as they cater to people who don’t swim but rather use the pool as a giant bath for themselves to sit in. Gym - nice but clearly the equipment was not selected by someone who actually works out in a gym. No bin (yes really I checked there should have been one and the lady wasn’t sure where it was) for all the wipes. I got one bottle of water but needed another one but the cabinet with the extra bottles was locked (no staff around at that point). Most annoying thing was I had a friend popping over for a drink when we went to the Artesian bar we were told it was 10 mins for a table. On our own initiative, we said we would have a drink in Palm Court first. They said fine they will get us in 10 mins. In Palm Court we couldn’t get a cocktail but only wine or G&T. Strikes me as odd and a poor policy (numbers in the Artesian bar being limited due to Covid). Anyway 30 mins later I went to see if the table was free in the Artesian bar (yes it was). Anyway after drinks I wanted to get something to eat. It was 10.30pm and at Palm Court I was told that they were no longer serving food. I asked about room service but I was told it had finished. No solution was offered so off I wandered to find a takeaway. Seriously that is not good enough, Covid or no Covid, for a 5-star restaurant. Finally on checking out I had to email a screenshot to show I had paid the bill as their system showed I had not (when I checked in it showed I had arrived from Thailand and had a MasterCard -neither is true). No issue with how this was dealt with - the staff member was very professional and did his job very well (not his fault the system is in error) but again this felt like the sort of issue you get with a 3 star hotel. TRIPADVISOR.COM USER
Lovely spot in London
Sep 18th, 2020
We stayed several nights in January. This hotel (as all the Langham) is exceptional. The attention to detail should be noted. We love the club level room and all of the wonderful staff who work there. The location of the hotel is perfect for walking that part of the city. Will return when we can! TRIPADVISOR.COM USER
Sep 12th, 2020
My wife and I stayed yesterday for 1 night and it was outstanding. Whilst i understand it’s still relatively quiet the hotel had a great feel about it. We felt extremely safe at all times and everywhere is immaculate clean. The bar was brilliant and almost back to how it was before yet still there was extreme safety measures in place. As always the staff were exemplary and professional however a special mention to Maria on reception who was very courteous. London needs people to co e back and I can’t think of anywhere better to stay. TRIPADVISOR.COM USER
Fantastic hotel in a great location
Sep 9th, 2020
Stayed at this hotel for our ruby anniversary. Was not the trip we had planned as was originally meant to be on a safari. The hotel went above and beyond to make our stay special. Shame that a lot of the facilities were not open due to the current situation but we still had a really lovely time. I hope people start supporting these London hotels. I would highly recommend this one. We look forward to returning soon TRIPADVISOR.COM USER
UNIQUE REVIEW FOR A UNIQUE ONE OF ITS KIND 5++ STAR HOTEL
Sep 9th, 2020
I have visited London several times for work and I have stayed in almost all of its luxury hotels. My first stay in Langham a few years ago set a new unatched level hospitality excellence. !!! It was one of the best experiences I ever had as a business traveler among many other extravagant high end hotels around the world. Last March I decided to take a leisure trip to London and relive Langham's opulent ambiance and warm hospitality. Unfortunately due to Covid outburst I had to cancel my visit and contact the reservations dept. for cancellaton procedures etc. I am morally obligated to give another 5++ star review for the excellent communication and management of the issue by the guest relations representatives. All delegates showed an extremely high level of courtesy, training and flexibility. Thank you all and I look forward to visiting your hotel again. TRIPADVISOR.COM USER
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