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at the The Little Nell
Horrendous and horrible
Apr 1st, 2019
Horrendous and horrible. Days Inn would be embarrassed. It had been 15 years since I had been a guest at Little Nell. Back then, it was the best. Unfortunately, nothing has changed in those years. It has taken a deep slide into mediocrity. The rooms are outrageously expensive and the service is unexplainable. I asked them to fix the terrible WIFI during my trip and they told me “its just Aspen” and that there wasn’t anything they could do. It seemed as though I was doing the cleaning service a favor to let them in my room since clearly it was too hard for them to let themselves in seeing as though they left my room untouched one day. Management is unresponsive to feedback. I would love to say the “town view” suite was beautiful but my room looked out onto another unappealing building. There’s a W hotel opening up next door-- Thank God I’ll have a place to go. How this was rated a 5 star hotel is beyond my comprehension. One compliment I can give the hotel is that I got to meet plenty of other wonderful guests. Unfortunately, all of them felt the same way as I did. I find that I give many reviews on this site, most of them being for extraordinary stays. This is a first for me. My advice to the hotel: bull doze it. TRIPADVISOR.COM USER
Unforgettable experience in Aspen
Mar 30th, 2019
Stayed here with my wife for 4 nights mid-March, first time to Aspen, we loved the Little Nell and the whole experience. Flew into Aspen (ASE) and the Nell had a car there waiting to pick us up and take us to the hotel. Stayed in a 1 bedroom suite with town views, it was spacious and had everything we needed (in-room coffee maker took us a minute to figure out). The location is amazing, sitting right at the base of Aspen Mountain and the gondola - lots of shops and restaurants all around. The staff were phenomenal - very helpful and approachable - not stuffy. Anything we needed, they handled quickly and professionally, which helped both of us relax and enjoy our trip. The outdoor hot tub and pool were nice, spent more time in the hot tub, but the heated pool was a refreshing was to switch it up. They have robes and towels in a heated closet near the hot tub, made it very convenient and enjoyable. Food: We ordered room service a couple days and the food was very good and arrived at the requested time - this helped with getting out the door to go skiing on time without having to physically go somewhere first. We ate at Element 47 twice (one dinner, one breakfast) and loved it. The wagyu beef was recommended - we had the tartare, NY strip, and filet - and it was amazing. For breakfast the huevos rancheros and wagyu enchiladas and were both great. Had late lunch at Ajax Tavern twice and the burgers and views were great. Skiing and Ski Concierge: We skied three days and the conditions were outstanding - believe they got around 26 inches of snow in the three days before we arrived, and it snowed more while we were there including a really fun powder day. The hotel's ski concierge was awesome - we rented skis from the shop adjacent to the hotel and the ski concierge took care of everything else. Each day we told them where we'd be skiing and they had our boots, skis, helmets, poles ready when and where we needed them (e.g., ready for them to take us to Buttermilk, Snowmass, Highlands). Wife is a beginner, had skied a handful of times before this trip, and loved her 5-hour ski lesson at Buttermilk - nice cruisy runs where she gained a lot of confidence and tackled Snowmass the next day. I love skiing, decided to try to Nell's snowcat powder tour and it was the best day of skiing I can remember - wife spent that day shopping / relaxing. We had an incredible experience and can't wait to go back. TRIPADVISOR.COM USER
The Little Nell Hotel is THE hotel in Aspen, and is world-class, and over used term, but in this case true.
Mar 19th, 2019
The Nell has it all, and are accustomed to taking superb care of a variety of people, including movie, political, government officials, and others, who simply want to stay in the "gold star hotel of Aspen." It should be mentioned that The Little Nell is VERY VERY EXPENSIVE, beyond the expectation of almost all people who do not travel and have never been in such a superb hotel. Check room rates, most important. TRIPADVISOR.COM USER
Mar 19th, 2019
I stayed at the Little Nell for five days and was always treated like a star guest. All of the staff greeted me and family with smiles. They were especially helpful and kind towards my grandmother who is disabled. In past trips with her, we have experiences difficulties with the quality of handicapped rooms and other things pertaining to her happiness, but we had zero problems with her. The shuttles to and from Snowmass were great as well! All of the drivers had really wonderful attitudes! TRIPADVISOR.COM USER
Aspen at it's best.
Mar 12th, 2019
Awesome service. The best of Aspen right in the middle of the town and next to Gondola. Apres ski was incredible..Ajax patio and Chair Nine Bar. The staff are incredible and extremely attentive. We can't wait to go back. TRIPADVISOR.COM USER