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at the The Little Nell
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Birthday Weekend for a friend
Aug 10th, 2020
Aspen is beautiful! The Little Nell is beautiful! The Pros: -the property is beautiful-beautiful room, hotel is beautiful -perfect location! -the car service from the hotel is everything! They drop you off & pick you up! The reason for my 3 stars: The Cons: -not kid friendly-no kid options food wise -the room service is awful! They screwed up my order completely & it took over an hour & half to get everything (it was a 3 wave delivery)-then to find out they didn’t have the 2 things I asked in the beginning of the order if they had? French bread-of course! Then they didn’t have it. BBQ sauce for kid chicken nuggets? Of course-then it was they don’t have, never did, no idea where I got that from..so that’s why they gave us mustard. If you have a 6 year old boy you’ll know why this doesn’t work when you promise chicken nuggets with bbq sauce -the rude hostess at restaurant with an attitude -the horrible service at the restaurant; more attitude from waitress (yes folks, 45 minutes for just cereal for a kid & veggie scramble, no special requests); can I please get some sugar for my coffee-lots of eye rolls & huffing by waitress & then never got it (maybe she’s overworked & under paid, but you would think that would be a common request) -the rude room service who barged into our room at 7am Sunday morning trying to retrieve the room service cart (no lady we didn’t call at 7am in the morning to come get it & when I explained that to her you would think she’d say sorry & come back later? No way! She wants to argue about it at 7am Sunday morning; walking my friend up the birthday girl) -did I mention that I was feeling altitude sickness so I went to lay down in the room at 3:30pm in the afternoon after being out all day long; you think they would’ve had time to clean the room-no way! Then they came in to ask me to leave the room if I wanted it cleaned (can’t they clean the bathroom & leave some towels & leave me to die in the bed with altitude sickness? Why? It’s not like I’m important; they made sure to let me know I’m just one of their many guests) Total bummer as I had always heard such amazing things about the Little Nell! TRIPADVISOR.COM USER
Upgraded to a Suite for our Anniversary
Jul 27th, 2020
The Little Nell exceeded its already sky high expectations for luxury and service for my wife and I when we spent a night there in July 2020. We've previously stayed at the St. Regis Aspen but had heard the Nell couldn't be beat - so of course we had to book a night there celebrating our anniversary. It turned out to be a great decision as we were upgraded to the Paepcke Suite (the largest in the hotel) upon arrival. The suite was out of this world - you can look it up online - but the reason we are now customers of the Nell for life is the service. All the reviews are true if not understated. The staff truly go out of your way to make you feel like a VIP, even if you are not. They all know your name, and they just do the little things right. Do yourself a favor and stay here next time you need visit Aspen. We had the best hotel experience of our life and can't wait to come back, because you can just tell the next time won't be any different. TRIPADVISOR.COM USER
Jul 27th, 2020
we returned to Little Nell for anniversary getaway after trying couple other places ... just always the best experience in aspen for us just an OVERALL lovely experience . our go to from now on for sure .. TRIPADVISOR.COM USER
First time but not the last!
Jul 20th, 2020
Loved this wonderful hotel. They were extremely friendly and helpful and treated us with great service. The beds were so comfortable and we enjoyed sitting out on our little balcony with our glass of wine. Little Nell is very well situated and we discovered it was great to park the car and explore on foot. We look forward to returning to this special place. TRIPADVISOR.COM USER
Long weekend visiting friends
Jul 5th, 2020
We were eager to get out of Denver and Aspen and The Little Nell was the perfect getaway especially since we have 2 dogs. The location is spectacular, the staff was extremely helpful and the room was perfect. Knowing our dogs were looked after while we were out helped make the weekend even more enjoyable. The staff are the perfect blend of being very responsive and available but not too overbearing. Breakfast/meetings by the pool are very enjoyable and lunch at Ajax is the best view in town. TRIPADVISOR.COM USER
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