The Lodge at Edgewood Tahoe

100 Lake Parkway | Stateline, NV 89449  [SEE MAP]Stateline, NV  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

$700 a night for a parking lot view?

Aug 14th, 2019

Nice place but kinda shocked that unless you have a lake view your only option, according to the front desk, is a view of the parking lot. Super disappointed, was looking forward to a nice stay. Will be checking out early as a result. Sigh. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing.

Aug 12th, 2019

Just returned from a week long visit. (Wish we’d stayed longer) We an absolutely amazing time. From the moment we stepped into the beautiful reception overlooking Lake Tahoe to our gorgeous room looking over the grounds & lake. Everything about the Edgewood is lovely. Staff couldn’t have been nicer. Everyone we met was a credit to the hotel. Shout out to Nick & Emily at Reception and Debbie I’m Concierge/guest services to name a few. Our room was bliss, would love to return in the winter and use the fire. Weather during our visit was fab so didn’t need it but it looked great. This hotel and its amenities are amazing. We loved absolutely everything about it and will definitely be returning. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

5 Star Facility but Offering 2 Star Service

Aug 7th, 2019

My family and I are finishing up a four night stay at the Edgewood. We were very much looking forward to our stay having read a number of good reviews. Unfortunately we were disappointed. And it wasn’t just a one off, but a consistent train of poor service moments that shows the staff training here is certainly not on par with the resort itself. Check in was quite good as we were taken care of by Hector, the amazingly helpful bellman who gave us a great arrival tour and was a fount of useful information. That proved to be the high water mark for service, as it was largely downhill from there. Most of the issues we experienced were with the food and beverage staff. While most were unfailingly polite, they just were not particularly “on the ball.” Soon after check in, we went to the pool with our daughters. The pool was quite busy but seemed understaffed. We found some chaise loungers that were unoccupied but had piles of wet towels on them that nobody had bothered to remove, so I did. Not exactly five star. Then after 20 plus minutes and nobody came by to offer drinks, I went over to the poolside bar. The pool waitress was just chatting with one of the bartenders and clearly was uninterested in serving guests. I ordered some water for my daughters and I asked for a mojito. I watched the bartender mix it so I was ready for what I was served — perhaps the worst mojito I’ve had in my life and indeed, the only one I didn’t finish. I don’t know how this guy learned to make drinks, but it wasn’t anywhere serious. Certainly not five star. The next morning we went to the Bistro for breakfast. It was not busy at all, but from sitting down to getting our bill it was 70 minutes. And we are talking just some pancakes, yogurt parfait and avocado toast. And the next morning, it was quicker but out waitress had disappeared for a good 5 to 10 minutes at one point. And for most of that time I noticed our breakfast order was up and sitting under the heat lamp. But absolutely nobody brought it to us. I actually started my stopwatch at this stage and it was nearly 8 minutes until the waitress reappeared, and I asked her over and pointed out our breakfast was sitting under the lamp. She ran over and brought it to us. Despite my daughter ordering pancakes but without any sides of sausage or bacon they nonetheless loaded those on the plate. It was a good thing she didn’t want them as I tried one sausage and it was barely lukewarm. Not five star speed. We went for lunch there the next day and asked for a table in the shade outside. The hostess took us past four tables that were unoccupied and took us to a table where two chairs were in the sun. I asked if we could sit at a fully shaded table as I had asked, she paused and looked at me with a slight eye roll and said “you want to sit there?” pointing to the shaded table. I said “yes” and with another eye roll we backtracked to that table. I then watched the hostess do the exact same thing to a couple five minutes later when she tried to seat them at a sunny table. It seemed she had a hard time understanding guests who preferred shade. She certainly was not gracious to my family and me or the other couple when we both asked to sit elsewhere. We planned to eat dinner at the Bistro that night. I decided to play it safe and stopped by to make reservations for 6:30 pm. I was told that only 6:15 pm was available. I asked if an extra 15 minutes was possible and was told absolutely not. We arrived dutifully at 6:15 and were seated. There was one other table occupied inside when we arrived. Just a four top. It was not until 50 minutes later that another table was eventually seated inside — just after 7 pm. But I was absolutely told that I had to be there at 6:15 otherwise we’d not be seated. In fact, by the time we left a little before 8 pm, only 5 tables had been seated inside. It was about 80% empty inside. But still we could only be seated at 6:15 pm. And to top off that particular dinner, the Edgewood staff occasionally push a trolley full of dirty dishes from outside through the inside restaurant seating. That particular staffer drove the heavy cart right into the back of my chair. That was an accident but pushing large cart full of dirty dishes through the middle of a dining room is really rather tacky. Not exactly five star. That dirty dishes experience continued at breakfast the next morning when we were seated outside. We ended up next to the waiter’s station, large garbage bin and dirty dish trolley just a few feet from the constant sound of dirty dishes being scraped into the bin and then loudly dropped into the washing bins on the trolley. I’d expect that at a diner, but not a resort with these price points. And it was more than dirty dishes. The chairs in the bistro and the floors were often dirty with crumbs and the occasional bit of food lying around. We tended to eat early so it wasn’t like we were following a very messy table that they had not had the time to clean up. Rather this had been there since the prior meal service and simply overlooked. Not five star. While there were other F&B issues during our stay, let me not belabor them and move on. There is a relatively small, functional gym. My wife is an avid runner and came back from her first visit reporting that there were towels and cold bottled water. I went later that same day, but the towels were all gone and the fridge with the water was empty. My wife went the next morning and nobody had bothered to check as the towels and water were still missing. She mentioned this to the front desk who did contact housekeeping and we saw towels and water the next morning. The next day we had been out since early morning on a boat tour. We came back to our room at 3pm and the room was still not cleaned. We called housekeeping and were told “maybe you left the privacy sign on your doors” (never a sign of a well-trained hotel to seek an excuse and somehow blame the guest). But we pointed out that we had left our room at 7:30 am and there was no privacy sign left on the door. Then we got the more plausible “we had a lot of check outs” but eventually our rooms were cleaned by about 4pm. Not five star. Even when they try to go big on the little touches they fell short. They have the great idea of putting out the ingredients for s’mores at 4:30 pm. Needless to say, it never happened on time during our stay much to our daughters’ impatience. And when the ingredients did appear (usually before 5) they didn’t monitor them well and a couple of times our daughters found a table with marshmallows but nothing else. Overall, it’s very obvious that staff training doesn’t seem to be taken very seriously (or if it is, it’s not done well). While the staff were polite and helpful, they just had a hard time delivering. The waitstaff reminded me more of what you’d find at a Denny’s and certainly not what you’d expect at a resort that claims to be five star. The good thing is that training is something a good hotel management can address. But in my experience, good hotel management starts at the top and a good hotel GM is out and about and speaking with guests. I’ve no clue who the GM at the Edgewood is and had to google to find out, out of pure curiosity. But no senior staff was evident during our stay to see how things are doing first hand. The Edgewood has a beautiful facility and just needs to get the service right. Don’t know if they will as I’m not sure management is even aware. But if you come here, don’t expect Ecole Hoteliere de Lausanne level staff giving you five star service. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

AMAZING Experience

Aug 4th, 2019

Came here for my husbands 50th. Such a beautiful resort. Not something I can always afford but boy if I could I would. Breathtaking views, beautiful pool, he LOVED the golf. I have nothing but wonderful things to say about this place. Just perfect! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Tahoe Summer Vacation

Jul 28th, 2019

You won’t be disappointed! Staff was so professional. Place is so beautiful inside and out. So well done. Decor was beautiful as well. Everything about our stay was excellent. I would go back to Tahoe for this resort alone. Rates in the top 3 of all hotels we have stayed in 25 years of marriage and we are very selective. TRIPADVISOR.COM USER 

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