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at the The Lodge at Santa Fe
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We do not have deals for this hotel.
Ridiculous resort fee
Mar 31st, 2021
We were quite disappointed to have to pay for a resort fee when no reasonable related amenities were provided. When we inquired the response was that the property offered wi-fi and parking and those should count as resort amenities. This excuse was as tired as their rooms and property. The pool and hot tub were not functioning and full of debris. Any exercise equipment was locked away. I can understand the health and safety restrictions, but this is ridiculous. TRIPADVISOR.COM USER
Not worth the money
Mar 22nd, 2021
I grew up in the area but was looking for a place to stay to get some work done while I was in town for a family funeral. I booked through a third party website since it was a decent deal. Looking at the pictures online (website, third party website and here) it looked really nice. We checked in and was greeted by the nice front desk employee. The room left much to be desired. It was old and musty, and was missing furniture pictured (coffee table and table with chairs). We asked the front desk about it and they said we had a smaller unit and they could possibly move furniture from a larger one for us. I don’t why they didn’t just move us... During night we were hot a stuffy. The heater/air is a wall unit that threw off heat only. It circulated the air from outside, which was dusty. We opened the door and went out on the porch where the bricks were loose and a safety hazard. It was the worst night sleep. When we woke up we noticed the old yellow, stained mattress. That’s when we asked to check out early. They didn’t give us a hard time at all, like it happens all the time. I would stay anywhere else but here. Not worth the money. TRIPADVISOR.COM USER
Not recommended...don't get what you pay or ask for
Mar 22nd, 2021
I paid through a third party for a junior king suite and I did not get that. The bench cushions were stained, there was a cleaning rag just under the comforter when I pulled it back. The shampoo, body wash, and conditioner containers were all empty. I left after one night. I need to be refunded. TRIPADVISOR.COM USER
Best customer service experience ever!
Mar 21st, 2021
Nash at the front desk was very friendly and helpful. He went out of his way to find us a room when no others were available for miles. Rooms were clean and comfortable. Will definitely stay there again. TRIPADVISOR.COM USER
The Lodge at Santa Fe
Feb 27th, 2021
This property was lovely and the staff were so helpful and genuinely nice!! My room was clean, comfortable and impressively decorated. I will definitely stay here again and I will recommend this property to anyone staying in Santa Fe TRIPADVISOR.COM USER
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