The Lodge at Sonoma Renaissance Resort & Spa

1325 Broadway at Leveroni & Napa Roads | Sonoma, CA 95476-7505  [SEE MAP]Sonoma, CA  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 3

Nice property but haven’t figured out how to provide services during covid

Feb 20th, 2021

This was our 1st experience staying at this property. We opted for a cottage ( 18f) which are located towards the back of the property. Cottage was clean, well appointed and we loved the gas fire place and enjoyed time on our semi private deck taking in the beautiful scenery. The reason I gave this property only 3 stars is because after almost a year of being in a pandemic they still haven’t figured out how to provide adequate services. They are not providing housekeeping services ( which we knew) but they really didn’t have any formal process of dealing with housekeeping items such as garbage/recycling. Our only option was to regularly call but even when we requested things they were never fulfilled in a timely manner if at all. We ended up with a pile of garbage/recycling in the corner of our cottage our entire 3 night stay so several take out meals as we are trying to stay safe too. There was also a ton of construction projects happening around the property of which we were not informed of prior. We might try again post pandemic but definitely not before. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Has a beautiful photo op spot at night, but nothing out of the ordinary otherwise

Nov 2nd, 2020

The bed is comfortable and the atmosphere is generally calming. However there some items off the norm within the room: 1. When other guests slam or close their door, the noise is very loud and can be disturbing. 2. There are no towel hooks in the bathroom 3. There are no soap or toiletry holder inside the shower 4. I asked for toiletries from the chat at around 1am, it was not acknowledged until 8:22am and the items were never brought up. Given the issues above combined at this price / points redemption rate, I would be hesitant to recommend this hotel for future travels. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Gorgeous hotel, great location, courteous staff!

Oct 28th, 2020

My one regret was that I was only able to stay one night! The hotel grounds are beautiful, the room (opted for the bungalow - fabulous) was clean, cozy, and fully stocked. The staff went above and beyond to ensure we had a relaxing stay. Will definitely be back and would recommend as a great place to stay in Sonoma! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Birthday Weekend

Oct 23rd, 2020

Can’t say enough about The Lodge. Came up to Sonoma for my birthday and was not disappointed. Located in the center of Sonoma proper, the hotel was prefect. We especially loved using the bikes to ride around town to all the lovely wine tasting rooms and restaurants. The hotel itself was beautifully laid out and the cottage we stayed in was wonderful. Staff were very friendly and always welcomed you with a warm smile. I would highly recommend The Lodge for any occasion. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

The worst customer service experience

Oct 20th, 2020

One of the worst customer service experiences I’ve had and I never even stayed there!! Booked a room for 2 nights in July. We cancelled due to Covid, in plenty of time and got our money back. Randomly in August the hotel billed me for the stay we’d cancelled and they’d previously credited us. After about 2 weeks they agreed it was an error and that they would send a refund. It is now the middle of October and I have not been refunded the money. I follow up weekly to be told that “Corporate” is processing the refund. Totally unacceptable. TRIPADVISOR.COM USER 

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