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at the The Lodge at Spruce Peak
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Feb 22nd, 2020
My family and I have been staying at the Lodge for the last eight or nine years in the winter and once in the summer. The service is generally good and the location is amazing. There were a few points that bothered me regarding our stay this week. The first was breakfast. It was average in quality and the wait was on average thirty minutes each morning. The process was handled badly and looked obviously disorganised by a stressed and not overly customer facing staff member. I’ve never experienced this and it really wasn’t good enough for the cost of staying at this resort. The housekeeping was poor with our room not being serviced until late in the afternoon, usually after 3pm. The toiletries in the bathroom were not replaced during our stay and despite calling housekeeping and asking for our room to be serviced before lunch time and being provided with water this did not happen. Also we rarely received turn down service as they would often come late at night when we were in bed. Finally to echo another comment on this forum the linens are awful. They are cheap and really not up to standard. During our stay we were paying the best part of $1000 a night and for this even with the location you cannot drop the ball. Before our stay we had a couple of nights in a Four Seasons hotel which for less money completely blew you away. It’s time for the Lodge to up its game..... TRIPADVISOR.COM USER
Compromising for Convenience
Feb 22nd, 2020
I have stayed at the Lodge at Spruce Peak on and off for nearly ten years. It has always been my hotel of choice when visiting Stowe because of the obvious benefits of ski-in/ski-out accommodation; ski valet service, proximity to lifts and ski-school. The grand lobby lounge features a roaring fire and welcoming seating that is perfect for après-ski lounging. There is a great outdoor pool, in addition to a beautifully lit skating rink. My children and I have always loved this hotel and return to it each and every year for our favourite family ski weekends. Unfortunately, during our last couple of stays, I couldn’t help but notice things slipping. The bedding for one had changed- the nice, white crisp linens I was accustomed to were replaced with a polyester blend which really didn’t feel right. Linens were stained. Upholstered furniture in our room were stained and worn down. Bathroom faucets not working properly. I found clothing from a previous guest under the desk. The lobby lounge is also in need of an update with love and care. In my most recent experiences, the lounge has been understaffed and the service was extremely poor and slow. I did address these issues with management and really all they could do was apologize and offer a discount for our stay. I struggle to find the value at this hotel when spending upwards of $700 per night. I really hope that the Lodge is able to restore itself to how it was when it first opened. TRIPADVISOR.COM USER
Almost a great hotel - but overrun with dogs
Feb 18th, 2020
We just left a fun ski weekend at the Lodge. Great location, great ski valet, great housekeeping. Rooms have little kitchens which is very nice. And great kids activities. First problem is the number of guests was too many for the hotel staff and servers to handle. They try, but they are overwhelmed. It’s sheer chaos and mess in the lobby after 4pm. Compare this to top resorts in Deer Valley and Beaver Creek, where the staff to guest ratio is more appropriate for a luxury hotel. Second problem is the hotel is overrun with dogs. They are barking during the night, sitting on furniture in the common areas, licking the dining tables and water pitchers, and lunging at the food that this being served to others. I’m not sure why there are dogs allowed in rooms where food and drink are served - but the staff seemed all too accommodating of the dog owners, and not concerned with the comfort of other guests. Indeed, there was even a dog urinating next to the outdoor jacuzzi while the owners watched without batting an eye. Add some more service staff and get rid of the dogs and it would be a 5 star hotel. TRIPADVISOR.COM USER
Nice high quality property but not 5 stars
Feb 18th, 2020
Our family of 4 (2 boys ages 10 and 7) stayed here for 4 nights over President’s Day weekend. Very high quality service, nice spacious rooms with little kitchen areas, great location. Very convenient to the mountain (can walk) and great ski valet services. Fun family activities (our kids loved the game rooms and laser tag) and nice hot tub. Would have given it 5 stars but for the all night barking from 2 dogs in the room next door. It’s a pet friendly hotel with lots of dogs everywhere (including all over the common areas). We saw a few instances of dogs climbing up on the furniture and licking water dispensers for the guests and food from plates on the lobby tables, which if you have children allergic to dog hair is not pleasant and unhygienic. We complained to the hotel manager about the barking but he seemed limited in what he could do to solve the problem. In this respect the hotel staff was not very helpful. TRIPADVISOR.COM USER
Best for East Coast skiing but ...
Feb 17th, 2020
Spent 4 nights here over President's day, 2 nights prior to the busy weekend and then 2 nights during the busy weekend. Haven't been here in 3 years, and the most notable difference was the food. The food was excellent throughout our stay, breakfast, lunch and dinner. The wines are severely overpriced! I know my wines, and to take 4+ times the cost is bold, especially for higher priced wines. Nevertheless we enjoyed our dinners at Solstice. A compliment to the chef! Generally, this hotel is overwhelmed when its at capacity simply because they have too many rooms and the facilities are too small. During busy times, such as the President's Day weekend, there's simply not enough room in the lobby to get a drink, have lunch or find a table for dinner at Solstice unless you made a reservation. The staff was extremely friendly but was also simply overwhelmed. That said, I made reservations for each night at Solstice for dinner through the concierge ahead of time, 3 out of the 4 reservations were in the system, 1 was missed, something that shouldn't happen. As for the rooms, they're nicely appointed, clean, well sized and have a comfortable bed, but for skiers, there's not enough room to store and hang all your ski gear. There's 1 dresser and that's about it. Yet there's an oversized desk nobody really needs. A real down fall was the key system. We had to go to the front desk 5 times in the first 2 days to have our keys replaced because it's an old magnetic system, and basically if you don't keep the key entirely separate, it won't work. I'm not even talking about a phone, I'm talking close to your wallet, Epic pass, anything close to your key, and it's no longer working. This needs serious addressing by the property especially if your walk back to the front desk is 5 minutes! The ski concierge is great! The guys working there do a great job!!! As for eco friendly, the water in the lobby is provided in plastic cups and tea, coffee, etc is served in paper cups. Neither should a luxury mountain resort use plastic cups nor should it serve a $7 tea in paper cups unless I ask for it. There's many aspects of this resort that deserve 5 points, however for the price paid $1k+ per night for a Studio, I should expect everything to be flawless like similar resorts in the Rockies or abroad that are also able to handle busy weekends! This is as good as it gets on the East Coast for skiing, great mountain, Epic Pass is a great addition for Stowe, grooming is fantastic, and this hotel is the best in the East for skiing! I just hope management would work just a little harder to justify the prices with the few shortcomings. TRIPADVISOR.COM USER
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