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at the The Lodge at Vail, A RockResort
Very nice stay !
Feb 28th, 2020
We had a very nice stay here. Service can't be beat, from our arrival at the door to our departure, everyone provided most friendly, knowledgeable, excellent service. With a shout out to Hannah, concierge gave me a lot of help with restaurant reservations (make them early !). Our primary consideration for choosing this property was for location, ski in/out, for closest access to the gondola as well as the village area. This was definitely the right decision. Excellent ! Easy walk to restaurants, everything. We had a two-bedroom condo which was spacious, comfortable. Everything worked. The kitchen had been recently remodeled, new appliances. We made good use of the kitchen, brought groceries. (Note there is no cheap food in Vail. The closest store is miles down the interstate. Be ready.) Beds were comfy. Bathrooms in excellent condition. All furniture wasn't brand new, but it was all good. Maid service was exceptional (cleared the dishwasher !!). Pleasant balcony. Overall, property and its people served us very well. It was what we needed, and we had a very nice stay here. TRIPADVISOR.COM USER
Resting on laurels
Jan 5th, 2020
Good points first. Location, concierge, Elways restaurant (excellent but very pricey), Spa, transport shuttles and personel. Bad points. Tired and broken decoration. Bed side table had 3 of 4 legs, light fixtures hanging, front door dented and warped, cabinet doors in kitchen not able to close. Front desk had confirmed prior to our stay early check in and a cot in the room for our 1 year old but delivered neither. They offerred use of a regular room for 2 hours so the baby could sleep but forgot to bring the cot to the room. Good try but 2 out of 10. Cucina main restaurant awful and soulless. Cookies at 3 pm never existed. Only tea or hot chocolate while housekeeping vacummed around us. Hall carpets and general feel in desperate need of renovation. The hotel is resting on its laurels of a better period. Worst point is surly front desk who I think must have become numb to legitimate complaints while having thier hands tied by whomever is the owner. TRIPADVISOR.COM USER
Stuck in the 70's appliances old. Needs renovation.
Dec 29th, 2019
Room was old and dated .Appliances did not work right. Was overcharged over $200. by their mistake. No heat for 2 days. The place is stuck in the 70's. Not worth the money. Only positive is that is steps from the Gondola. DO NOT STAY THERE.!!! TRIPADVISOR.COM USER
They really want to please
Dec 25th, 2019
Main hotel seems very good. Elways which is on premise restaurant is very good. We had a bit of a mishap with our room (make sure to research condo rooms carefully), but operations manager Matt knows how to fix things. He turned a potentially negative experience into a very positive one. Our family is very happy! Thank you! TRIPADVISOR.COM USER
This place is criminal mis-advertising. Beware!
Dec 21st, 2019
This place is absolutely criminally irresponsibly bad misleading advertising. The rooms are nothing like the photos. Yes the listing says “decor may vary” but they don’t say that while the photos they show look nice the room you get is stuck in 1970. DO NOT STAY. Attached photo of the room I “booked” and what you actually get. This should be illegal. TRIPADVISOR.COM USER
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