The Lodge at the Mountain Village by ASRL

1415 Lowell Ave | Park City, UT 84060-5116  [SEE MAP]Park City, UT  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Horrible room and customer service

Aug 8th, 2020

Wanted a nice get a way, hotel looked good online, but once we checked in the AC didn’t work. The front desk said ‘too bad, we don’t advertise AC’. You kidding me? It’s 95 degrees outside? Wouldn’t book us into a different room and wouldn’t refund my room so we could go someplace else. Will NEVER stay here again!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Disappointed

Feb 13th, 2020

Waaaayyy over priced. Yes close to slopes, but it’s like a Motel6-budget Inn type scenario. Room 305B was small, mattress old and sags in middle, water pressure weak, microwave and mini fridge in the bathroom. Hot tube on our floor doesn’t work. It really is bad and certainly disappointing. If you are expecting something more than a bad budget motel...this place is NOT for you. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Location, Location, Location

Feb 5th, 2020

I wanted to attend the Sundance Film Festival; my husband wanted to ski - we both wanted easy access to both. The Lodge delivered! He could ski in/out; I could easily catch city buses to venues or the downtown transit center. The Sundance website suggested to pay for an upgraded room, which I thought I did but don't think I got. The couch cushions were threadbare, the mattress was broken down, sagged toward the middle, the bathroom walls and cabinet paint was chipped and peeling. There's no daily housekeeping, which is fine with me, except we only had 1 pkg of coffee for a 4 night stay and no where on property to throw large items of trash, ie, pizza boxes, milk cartons. Most concerning was that it seemed like the tub hadn't been cleaned in a while, at the back of the tub the dust was so thick you could run a finger through it and see the line left behind. I understand that these units are individually owned so perhaps someone else will have a different experience - this was mine. I would stay there again but only if I could get assurances on the room quality prior to reserving. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Great for skiing, half-bad for sleeping

Feb 4th, 2020

Two of us stayed for a week in January. We prefer to stay in condos, as we don't like eating out for every meal. We were assigned unit 305A, a condominium with a loft bedroom and a couch that allegedly folded out to a bed. The problem was, there was no mattress on the fold-out bed, just springs, covered by a thin cotton sheet. The front desk was helpful in finding us an inflatable bed, but the first one leaked, becoming not-a-bed about 90 minutes after retiring. The second one worked, but we still had the giant inflatable mattress to deal with during the hours we used the room for anything other than sleeping. Spending that much per night -- it irritated me to have to use an inflatable mattress that isn't as comfortable as a bed. In most condos of this nature, the cooking equipment is pretty paltry. There was an acceptable pan for scrambled eggs, and an adequate pan for making pasta, but don't expect much, and be sure to pack or purchase condiments and herbs and spices, because there wasn't any other than salt and pepper. There's a little corner store in the hotel (by the ice rink) that had enough in stock to make a pasta dinner, but don't expect much more. Now that I'm done complaining, there are many ski/snowboard rental stores within feet of the lodging entrance, and it's just one flight of stairs to the ski ticket office and the chair lifts. There are two nearby dining establishments, one Mexican and one American pub fare, both good. There's a hot tub on every floor, which we took advantage of. The fitness center (with pool and hot tub) is on the main level, which we did not try out, but it looked nice. If we come back to Park City, we will stay again -- it's convenient. Snow sports families with small children, or beginners, may prefer to stay at the Canyons (Grand Summit Hotel, Sundial Lodge, Silverado Lodge, etc), as there's more and better beginner skiing on that side. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Sundance Festival visit

Feb 3rd, 2020

My family and I decided to go to the film festival pretty late and I grabbed a four bedroom condo at The Lodge at Mountain Village. We paid quite a premium, but we were quite pleased with the accommodations: well appointed, fully functional kitchen,comfortable beds. It met the description in the website closely. If we had been skiing, the location is just ideal, right at the lifts, and there are shops and eats right on the plaza. The Lodge had a heated pool and a hottub that was popular and got good use (though not by us). Now the caveats: I am told that the units are individually owned and so my wonderful experience at room 356 may not be your experience in room 666 (a made up number). Second, the lobby is tucked away in a far corner of the plaza and is frankly not well marked. We were actually told that the front desk was manned twenty-four hours only to arrive after midnight to find it locked up tight. We called a number posted on a wall, and thankfully, the dropbox system got us into the room, but it was disconcerting to say the least to fly across America, drive through the night, and be standing in a deserted plaza at 1 AM. The vendor needs to provide clear and explicit directions for checkin, and clear signage for the access. Finally, the city buses to Main Street and to other venues come right up to the front of the plaza and provide a superior way to get around without worrying about parking. Make sure you get a bus map and schedule...here again the front desk could really be more helpful in getting guests information---parking seems to be a royal pain in Park City, and any alternative, be it bus of Uber or Lyft, is a good move. TRIPADVISOR.COM USER 

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