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Aug 8th, 2020
After a bad experience 6 or 7 years ago I haven't returned to the Lowry since. I visit Manchester regularly on business but the Midland is currently undergoing refurbishment so decided to try again as Hotels.com were advertising (and still are) a free upgrade. This upgrade was not honoured on arrival and in querying this I was told it should not be on the site and as Real Madrid were in town no upgrades were available...despite a number of rooms still being advertised on Hotels.com. Certainly not the end of the world and I enjoyed my stay but when my room service request was also ignored (crossed wires again aparantly) you start to feel a bit like a second class citizen because a football team is in the hotel (large sections cordoned off for them) and you are only in a basic room. I really want to like this hotel as it is in a great location and modern/spacious but it always seems to disappoint slightly for a 5 star establishment - that extra level of service just isn't there and it may be another six years before I return. TRIPADVISOR.COM USER
Fantastic as always!
Aug 1st, 2020
We visited today for afternoon tea after a long awaited visit and had the most gorgeous afternoon. This hotel has it all! Beautiful decor, friendly staff who are incredibly professional, amazing food and drink and the most divine ambience. I could spend days in this hotel soaking it all up. On arrival we were greeted by the pleasant chap at the door who greeted us with a lovely smile and welcomed us genuinely in to the hotel as though we were old friends. On arrival we were asked to go through a temperature scanner (not a problem and to be expected in these times) the ladies on reception all smiling and welcoming us in. We went upstairs to the River restaurant where we were greeted by Faith who appeared genuinely delighted to have us visit. Faith provided a first class service throughout ensuring we were still treated to a 5 star experience yet always adhering to social distancing. We enjoyed chatting to him and he made us feel like we were VIP’s. It is important for me to note that Faith and other members of staff treated all customers this way. There was a real mix of very young couples, mothers and daughters, husbands and wives etc but we witnessed every visitor was treated to such a special experience and nothing was too much trouble. The afternoon tea as always was delightful, delicious sandwiches and scrumptious cakes. The cocktails were fantastic too. We have been desperate to return to The Lowry Hotel and were once again overwhelmed with such a fantastic experience. Can’t wait to return very soon. TRIPADVISOR.COM USER
Great hotel and food
Jun 8th, 2020
My wife and I stayed here a whileback. A friend who lives in stockport recommended we stay and to also venutre out into the city centre to try Criadillas. Hotel is great and was a real treat for us and outside of our normal budget but it is worth it. A tip we used was to have to take some pot noddles for lunch. Staff are great and very friendly and its within easy walking distance of the city centre. TRIPADVISOR.COM USER
A letter of fondness to the Lowry
Mar 17th, 2020
If it were possible, I would leave the Lowry 6 stars. Readers of this review may think that I have somehow been influenced to write a long positive review. I haven't; I write it because of genuine affection that I have for the place and the staff I have met here during my stay. As everyone knows, including people thousands of miles from Manchester, the Lowry is an exceptional hotel. The rooms are large, the food is excellent, the spa is lovely, the location is great, it is a fantastic business hotel. But this review is about something else. I have been staying in the Lowry over the last 4 weeks as I have been working (as a barrister) on a trial at the nearby Manchester Civil Justice Centre. It has been a testing 4 weeks - the work has been hard and I have been preparing for days in Court until late into the night. More than that, the onset of the coronavirus has posed obvious difficulties for all institutions, and the hospitality industry in particular. It is at difficult times that you realise the values of a people and places. The values of customer service at the Lowry are the strongest I have ever known. At what has undoubtedly been a difficult time for the staff, they have been (without question) the most warm, welcoming and friendly hotel staff I have ever known. All of them stand out in the memory; they have gone above and beyond. Rowan on concierge, prior to coronavirus fear taking hold, discovered what kind of dance music I liked and - apropos of nothing - suggested some club nights in town I might like to go to when he found out I might have an evening off. Daria, George, Adam and Andrea (and others who I unfairly have not mentioned) have been the attentive, friendly-faced bearers of cups of tea and coffee (and occasional beer) fuelling late night work. Mario the night porter has been called upon to do copious printing at 2am in order to ensure that the following day's cross-examination was available to read over breakfast. Simeon and Anu have learnt my breakfast preferences and no longer appear to need to ask what I want to eat. Granted, I have been here a long time, but I have never known the names of so many people at a hotel before because I have never had such warm, personal service before. I check out tomorrow and, while I will be relieved to go home, I could not possibly have been looked after better. The Lowry is a special institution with extraordinary employees. I look forward very much to returning. TRIPADVISOR.COM USER
Bit of a let down
Mar 17th, 2020
Booked a deluxe double at this hotel as we were celebrating. £229 for the night, (that didn't include breakfast, just room only). The room was ok, but just ok. It turns out, its the same as a standard room apart from slippers & a little bottle of water. We had a view of the car park wall. (Car park cost an extra £24 for the night by the way) and spaces are too small unless you have a tiny car. £50 deposit taken at check in. Bed was big, lighting in the room is nice, bathroom disappointingly small & there was marks on the curtains & plenty of chips & cracks on the glass desk that is in the room! Not really what you'd expect at that price. The doorman on the front of the hotel was lovely, reception staff were lovely too. Before we went out for the evening, we decided to have a drink in the hotel bar. No draft beer, only bottles at £5.50 each so at those prices, you're looking at around £11 a pint! Small glass of white wine (pinot) with a splash of lemonade was £8.50, oh and £1.95 was added on for a service charge despite the fact we were actually sat AT the bar. I have to say though, we really didn't feel welcome in there. The boy behind the bar looked exasperated at having to explain more than once which beers they had to my hard of hearing husband. Another member of staff (a man with a beard?) pointed us out to someone else whilst saying something & we had no idea why. It looked like they were questioning whether we were actually residents of the hotel. We felt uncomfortable so decided it wasn't really for us & left to go to a different bar. When we returned to the hotel later, we were surprised at the lack of security. We were straight in & straight in the lift. Overall, I would say it's just overpriced for what it is, & a bit pretentious unfortunately. TRIPADVISOR.COM USER
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