The Lumen

6101 Hillcrest Ave | Dallas, TX 75205-2243  [SEE MAP]Dallas, TX  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Last minute choice with pleasant surprises and a few minor disappointments

Aug 2nd, 2020

Small convenient hotel, at a good price, that has potential. Pleasant pool area. Don’t expect amenities. This may be related to Covid, but we had to order ice from room service and get plastic cups to have a drink in the room (BYOB). Coffee was handed out by the Desk in the morning. We would stay there again, hopefully when the restaurant and bar open, to see what the owners had in mind when the hotel was opened. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Terrible Service

Jul 4th, 2020

The lady at the front desk was so rude upon check in. You would think with covid they would try to be extra accommodating and make you feel safe and welcoming. She was rude and not helpful. This will be the last time I stay here. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

The quality of a motel six but a great location!

Mar 4th, 2020

I think this hotel has had a change of ownership and it must have been nice...I found it however pretty uncomfortable and cold temperature throughout building...The restaurant was closed for breakfast.I had to hunt down doorman..You can't park your own car.The hotel was going through renovation..I found the help uncaring and uncommunicative...I would never stay here again....No service! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Internet sucks

Feb 15th, 2020

Pretty place. Valet parking. Clean. Restaurant on site. Quiet room. Planned to do some computer work but cannot get logged on. Front desk blamed it on my Mac. Says everyone with macs have trouble. I’m thinking to stay somewhere else next trip to Dallas. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Rooms with NO windows & NO in room dinning

Jan 21st, 2020

Who rents rooms with NO windows? The Lumen does - they should tell you before booking that you are getting a room with NO windows - if you are claustrophobic you are screwed. Spoke to a manger and I got moved. A few minutes later I call front desk looking for a room service menu and they don’t offer in room dining - see picture of room phone with a in room dining button??? Pricey with no amenities- A terrible hotel that’s comes across as 5 star hotel. TRIPADVISOR.COM USER 

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