The Lumen

6101 Hillcrest Ave | Dallas, TX 75205-2243  [SEE MAP]Dallas, TX  [SEE ADDRESS]
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Courtesy of The Lumen

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Guest Reviews

TripAdvisor Traveler Rating 3

Just ok

Jul 16th, 2019

Pretty boutique hotel in heart of SMU campus. Good location for families of students. However, we were on a business trip unrelated to the college campus The hotel provided free loaner bikes for cruising the neighborhood, fun. Room was clean and pretty modern furnishings with nice linen. Bathroom door is awkward and deeded replacing. Restaurant was overpriced and limited. Poor selections and average fare. Staff was very hospitable and helpful. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

What Happened?????

Jul 15th, 2019

I have stayed here 4-5 times over the last several years. It has been a convenient location for trips to SMU, but it has also been a hip, quirky and nice place to stay, NO LONGER, I am not sure what has happened other than new ownership. They have cut local shuttles, turn down service, waters by beds and who knows what else!!!! Rooms are tired and plain. They don’t even look the same as they did four months ago when I stayed here, Hotel has noticeably gone downhill. With so many great hotels in Dallas, for the same price (or much less during football weekends), there are so many better options!!!! Very very disappointing given I was a big fan.... TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Very disappointing stay

Jun 23rd, 2019

We had high hopes for the lumen and overall were very disappointed. The rooms just aren’t up to scratch for the price. Our bedroom was badly in need of an update - the aircon was incredibly loud & impossible to sleep with on - the tv remote control didn’t work - the water pressure was dreadful - the mini bar was locked - there was no soap to wash your hands in the bathroom (truly shocking) - the pool needed a clean - the restaurant was way overpriced. The positives were the staff were very nice and there was a funky lobby. That’s it! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Ownership has changed, new owners cutting costs

Jun 15th, 2019

If you plan to stay here you need to know that the new owners have cut back the restaurant hours and eliminated room service and the in-room minibars. We arrived at 9pm on a Friday evening to find the restaurant closed. Our only food and drink options were the 7 Eleven 2 blocks away, and a restaurant called “Bubbas” a half mile walk from the hotel. The location next to SMU is great if you visiting there, and the place is clean. But this is not what you expect at this kind of hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

I will never stay again.

Jun 12th, 2019

Website pictures were certainly flattering to the room that we were assigned - that is for each guest to decide according to the woman at the front desk. The only thing most disappointing than our hotel room was the level of customer service from the staff. TRIPADVISOR.COM USER 

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