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at the The M Malibu
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Guest Reviews
TERRIBLE, AVOID!!!!!!!
Oct 2nd, 2020
I booked a Malibu Shoreline room. They advertise it as "full Ocean View". LIE!!! You have gigantic buildings ocean front that cover the property and you can only see a little far glimpse of the ocean. I am talking about something almost non-existent. You are right on PCH so the noise even at night is very bad. NO PHONE IN THE ROOM. NO ROOM SERVICE. NO CUSTOMER SERVICE OF ANY KIND. The shower gel in the shower was completely EMPTY and looked like it had been used the night before. When I checked out I left the key in the room like with any other hotel in the world; they called me saying that they couldn't find the key and they charged me $100. WORST HOTEL EXPERIENCE IN MY LIFE. TRIPADVISOR.COM USERÂ
Great experience
Aug 28th, 2020
My friend and I were on a road trip and looking for a place to stay last minute. Ended up with a free upgrade to a ocean view room. Very modern and the staff was great. They also accept dogs. We loved it! TRIPADVISOR.COM USERÂ
Superb location in Malibu
Nov 21st, 2019
This was our second stay in The M, and once again we were more than happy. The room was beautiful and spacious, free parking and very helpful staff, especially Sal. Definitely will stay here again when back in Malibu. TRIPADVISOR.COM USERÂ
Freshly updated, convenient
Oct 10th, 2019
Very freshly updated, simple décor, comfy bed, nice amenities (shampoo, body wash, etc.) Appreciated the mini fridge and convenient location central to Malibu. View was partially obstructed, but overall enjoyed our stay in nice, clean facility. No "lobby" and very tiny check-in area, but it works. TRIPADVISOR.COM USERÂ
Construction Noise
May 1st, 2019
I’m staying here for 8 days on biz and have had to listen to the room construction for several days already. I get that they want to renovate but perhaps upon booking it should’ve been mentioned. It’s extremely loud each day from 9-5pm and hindering my work/overall stay experience. Also should be noted that this is a motel, not a hotel.. which is reflected in the noise level (thin walls) and cleanliness. TRIPADVISOR.COM USERÂ
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