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at the The Manhattan Club
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Jul 12th, 2020
Due to a family emergency, my mom and I flew to NYC with very short notice. Because of COVID-19, not a lot of people were traveling here and we were able to book a two week stay at The Manhattan Club using timeshare RCI points. I have family in NYC, therefore my family visits the city frequently. We stayed in a 1-bedroom suite (sleeps up to 4 with sofa bed) from June 20th to July 3rd. We advised we would be late checking-in (close to midnight). Thankfully with the 24-hour front desk, we had a smooth check-in! Pros: Location!, size of suite with kitchenette, Manny’s car service to the airport (LGA), friendly doormen/security team, mostly friendly housekeeping staff, 24-hour check-in. Cons: service fee, not remodeled/dated room/floor, unavailable amenities (not the hotel’s fault) The location of this hotel is quite amazing and it’s absolute best feature. It is within a 10-minute walk to many landmarks in central/midtown Manhattan. Grocery stores are within walking distance. This was convenient for our long stay to pickup some basics (yogurt, milk, drinks, cereal, tea&coffee) especially since the hotel’s food service was non-operational. The hotel is conveniently close to the subway trains (which at the time of this review were not crowded, sometimes we had an entire car to ourselves). Trains were fairly frequent, the most we waited was 15 minutes. Most stations let you know when the next train will be arriving. Download the free NYC Subway app to assist you with schedules and best routes. Most people wore masks. A few didn’t. Take the subway to Brooklyn. Walk to Brooklyn Bridge Park for a beautiful view and then walk back over Brooklyn Bridge to see the spectacular bridge architecture and NYC skyline. If you’re really adventurous take the subway to City Hall/Brooklyn Bridge and walk over Brooklyn Bridge to Brooklyn then walk back over Manhattan Bridge to Chinatown. This hotel is steps from Central Park. I was only able to visit and stroll through the park only a few times during my stay, but it is a must see if you’re staying at this hotel (and since the gym is closed!). Because of COVID, the park roads were closed to traffic so runners, walkers, and cyclists could spread out. This made the park even more special by stepping out of the urban elements and into tranquility. There are Citibike and bike rental shops nearby if you’re short on time and/or you want to see more of the park. “Service” Fees / “Resort” Fees / “Luxury Tax” of $54.51 per night is ridiculous, but somewhat typical for timeshares. We stayed 13 nights using more than a years worth of RCI points, paid a reservation fee, and then these service fees. Totaling it all up, it is overpriced. We only decided to stay here to exhaust our RCI points, because we would lose them at the end of the year. The lounge, business center, and gym are all closed. The manager said the fees covered the internet and 24-hour security team. There were not a lot of guests staying so we had no issues with waiting for the elevators. It seemed we were the only ones on our floor until the last few days of our stay. We were on the 14th floor which took us back in time to the 90’s. It is definitely ready for a facelift. I would not refer to the rooms as luxurious or elegant as the website claims or as some of the photos show. The whole suite could use an overhaul. The wallpaper was peeling/lifting on most of the walls. Neither bathroom had exhaust fans. Both bathrooms’ showers had drain issues. The maintenance team was able to fix one, but not the other for whatever reason. Which I advised again upon checkout. There was a tub/shower in one bathroom and a stall shower in the other. My mom appreciated having the stall type shower since she is older and didn’t feel safe stepping over the tub. All that being said, the suite was spacious for a NYC hotel, clean, and very comfortable for the little time we spent in the hotel. The size and two bathrooms are perfect for families. Having a kitchenette was very convenient. It had a good size refrigerator, small microwave, small sink, and dishwasher. It also had plates, cups, glasses, silverware, small utensils, single-serve coffee maker, and an ice bucket. The room had an iron and ironing board, a safe, hair dryer (inconspicuously placed in the living room dresser bottom drawer), two luggage racks, and alarm clock. My mom and I are fairly neat and prefer not to have daily housekeeping. The lovely housekeeping staff would supply us with extra supplies as needed when we saw them in the hallway. We had them come once in the middle of our stay to freshen the room and linens. We had a north facing room with a scaffolding/city view. It seems they are doing an exterior facelift as there is scaffolding up on at least two sides of the building. There was road construction on the corner of 56th and 7th Avenue. Only one morning we were awakened by jack hammering at 7am! If construction is still going on, you may want to ask for a room further away from this corner. Since my flight home wasn’t until 3pm, I asked for a late checkout. They offered only a 1-hour extension and advised it would be an extra $25(?) an hour to stay any longer than that. AND because of COVID-19, we were not allowed to wait in the lobby. But, they did allow guests to stand and wait directly outside the lobby doors. I realize the rooms need cleaning, that they may have limited staff, and maybe some other unknown to me reasons, but with the exorbitantly high service fees, and all the limitations/restrictions; at minimum the hotel could give some concessions back to their patrons for a better, “luxurious” experience (extended checkout, remodeled room, etc.). We used the hotel’s recommended car service to the airport (LGA). Manny was very nice, accommodating, and competitively priced. His 6-person black SUV was immaculate. I highly recommend him. We had used Uber’s car service on arrival. It was a terrible experience for nearly the same price. Things to work on: Add USB outlets to lamps and/or wall outlets. Being an internationally visited city, it is expected. Add an electric kettle and a toaster. These two appliances would be very convenient for long stays and those with families. Install exhaust fans in the bathrooms. Relax checkout times minimally during the pandemic and/or as long as waiting in the lobby is not allowed. TRIPADVISOR.COM USER
Jul 12th, 2020
I stayed in a 2 bath suite through an interval exchange, meaning I wasn't slammed with resort fee as with RCI. Having stayed prior, I knew to ask for an interior room, so as to avoid street noise. If I'd owned here, I'd be furious about sofas, which will put you in orthopedist office in a day (owner maint is $3400 annual). Few cable channels, but streaming is possible. It is a good location. Booked 2 extra nights through booking.com., which didn't specify suite size. I had to move to smaller suite second night. Were I a business traveller whose office was footing bill, I'd be OK with unit. For price charged, not so much as a leisure guest. Oh, yeah; the move to smaller suite was unnecessary and cost staff a sizable tip. TRIPADVISOR.COM USER
Brilliant service from these guys during bad times
Jun 14th, 2020
Sadly after looking forward to this trip for 2 years we had to cancel our trip. I was not expecting anything back as the hotel was non-refundable however these guys didnt use that fact to keep our money and we were refunded very quickly and i was so happy. Prices are higher for next year so doubt we can afford this hotel now but i highly recommend these guys for fairness and communication. TRIPADVISOR.COM USER
Lovely, sumptuous stay
Jun 9th, 2020
Hotels in NYC can sometimes be more about the location than about comfort, but this hotel luckily has both. It's conveniently located in Midtown Manhattan, near Central Park, theatres, and multiple restaurants, but the rooms don't lose any quality. The rooms are spacious enough and the beds are comfortable, and the lobby is clean and well-maintained. Checking in was a smooth process, and all of the hotel staff were friendly and professional. We had a nice view of downtown NYC from here, although thankfully our room was still quiet. The deli/snack shop in the lobby was a bit overpriced, although I suppose that's par for the course in this neighborhood. TRIPADVISOR.COM USER
Lovely Thanksgiving stay
May 29th, 2020
We stayed here Thanksgiving 2019 (by coincidence than design, those dates worked best for us). The staff were very helpful, the room was comfortable, although we did ask them to adjust the heating, which apparently couldn't be controlled for individual rooms only the entire building, but it wasn't a major issue for us. It's an excellent location, walking distance for many of the sights or a subway station if going a bit further. The staff provided us with a map of the Macy's parade route which was much appreciated! There's a bar on the top floor which is called something like "the owners lounge" but guests are allowed up there too. It was very quiet when we went up (which we liked) and had excellent views - be warned, the drinks are strong! TRIPADVISOR.COM USER
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