The Mansfield

12 West 44th Street | New York, NY 10036-6604  [SEE MAP]New York, NY  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

The Mansfield is Elegant - and affordable

Nov 29th, 2019

I've stayed at The Mansfield twice - and both times found the staff to be engaging, warm, efficient and helpful. The most recent stay was Labor Day Weekend of this year, and also stayed in 2016. My first stay was in May and while my room was a bit small, it was lovely and warm and good value for NYC - and very close to the NYPL and lots of other places I wanted to go. The most recent stay I paid again a very reasonable price at the last minute, and yet got this big bedroom with a separate living room that was tastefully decorated and comfortable. Just loved it. I'll be back. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Classic NY ... The Good and Bad

Nov 26th, 2019

This was my second time staying at the Mansfield for business, so I knew what to expect -- darkness, oddities, peeling wallpaper and perhaps a critter or two. My room (No. 808) was better than last year, but it is what it is -- a dated property with few electrical outlets, heat from the boiler room that on the first night wasn't working well and on the second night was just perfect. The bath products and Kohler fixtures are a plus, for a bathroom that reminds me of a typical NYC walk-up apartment. The bed is OK. The desk is OK. The TV is odd, with Pluto TV and a smattering of local and cable channels. The alarm clock is great if you have an iPhone 3 and actually listen to the radio (I do). And, there's an umbrella for icky days. Other positives include plenty of water (two water bottles, but NYC tap water is the world's safest). The library adjacent to the lobby has a 4pm wine and cheese hour and the wine is French and of quality. It was so good a huge roach came to visit but was quickly whisked away by staff. The adjacent M Bar is out of business, and this area is now a second lounge -- with little heat on a cold day. But, it has more plugs than the one in the main lounge you can't really find. For business, it's adequate. But not perfect. And, that sums up this place in a nutshell. It's not a dump, but it's not the Salisbury, either, if you seek true value. The best part of the Mansfield? It's two blocks from Bryant Park, multiple subway lines, and just far enough away from cacophony of Times Square. Get an inside room for a quiet night's sleep but be sure to set an alarm, as you'll rarely see any daylight. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Friendly Staff but Terrible Heating and Tiny Rooms

Nov 19th, 2019

I stayed at The Mansfield for 5 nights in November 2019. The location is fantastic, close to Times Square and Grand Central station. The staff are also very friendly. However the first room I was in had a tiny window opening about two inches onto a brick wall with no natural light. The central heating was on full blast and cannot be adjusted or turned off. It got very hot and dry, and I changed room on day 3. The new room was in the same price bracket but much bigger with proper windows. However it had no bath tub unlike the first (the bathroom in the first room was twice the size of the second, but the actual room is half in size). I had the opposite problem in this new room, as there is no heating. A portable heater sufficed, but meant I had to get out of bed to turn it on and off as it got too hot or cold. Breakfast (extra US$28 a day and not optional) was a few pastries and machine coffee. This US$28 includes other items like in room safe which is usually included with most hotels. Overall it was not a relaxing place to stay, although I think if the heating is sorted it would be fine for the price. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Nice Little Boutique!

Nov 15th, 2019

Was in NYC for work for one night and really enjoyed the Mansfield. Room was small, but you can pay double for an equally small room at major chains in Manhattan. Loved the amenities—workout room, great coffee machine, breakfast pastries and early evening wine and cheese. Staff was super friendly and helpful. Room was clean and all the issues in historical picture I saw on TA have been fixed—new cushions on window seat, etc. the facilities fee was low for NYC ($29.00), most hotels charge $40 or higher for less amenities. Free WiFi worked great. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Look but don’t stay

Nov 15th, 2019

I really wanted to love this place but a series of unfortunate events made me never want to return. Upon arriving we noticed that the bar was ‘closed for remodel’. That was fine, the location was great, we can go anywhere. The bed was hard, and springy. Most definitely not a four star accommodation. We woke the first morning to construction, sanding and hammering (before 9am). It sounded like they were working on a floor just above us. Why wouldn’t they warn us about that? On the second night, we realized the radiator was not working and they sent an engineer to help. He brought us a space heater. We also realized that housekeeping left us two bath towels and no hand towels or wash cloths. The window was broken so we couldn’t crack it, and bathtub hardware was disassembled in the drain, and left there. I didn’t want to call downstairs because I didn’t want to be a pain, but I was really unhappy there. When we were leaving the front seat asked if we had a good stay, we said not really, and didn’t ask anything further. And they went on with their business and charged the resort fee. I asked what for? Wine hour that’s in the middle of the day when guests are likely out and exploring. Breakfast? Which is red apples and mini gross muffins (t’was a joke, really) Coffee? The coffee was even terrible. The tea was lovely though! I paid and was happy to leave. Honestly it’s not four star. I’ve never seen a more appropriate 2.5 star hotel, ever. Come by look at the beautiful architecture inside, woodwork in the library; just don’t spend your money here. TRIPADVISOR.COM USER 

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