The Merchants Hotel

Back Piccadilly | Manchester, ENG M1 1HP  [SEE MAP]Manchester, ENG  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 1

Rude staff

Aug 6th, 2020

I tried to check in today for a booking I made yesterday through Agoda. The reception staff was rude and had a power trip. I asked for his name but he won't give it. I asked to see the manager and he said he was the manager but won't give his name. He then took my bag without permission and placed it outside the door where it's wet and dirty. AVOID THIS PLACE AT ALL COST! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

All of this is real.

Jul 13th, 2020

Stayed here for six days during Covid. During this stay there were several issues. The hotel was not busy but they put me opposite a construction site that started at 07:30. My pillow had drops of blood that were not mine. I found a lice in the bed which I thought nothing of, now I have pubic lice. Which could only have came from here and nowhere or noone else. I emailed them about this which got no reply. The light had white mould around it. When I turned the shower on there was a run of yellow into the plug, I presume this was urine. The room was ensuit which you'd think would be a bit cleaner but sadly not. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Excellent stay at Merchants

Jul 6th, 2020

This is a simple hostal, but for location it is ideal. My room was very basic and quite small, but very clean and tidy, and very cosy indeed. The bed was comfortable, and the room included a sink and walk in shower. I did not mind at all about the shared bathroom, after all, exactly as others have said, you get what you pay for. Mohamed is an excellent host, very kind and concerned about the guests' well being. I was also worried about not having my form printed off for the airport and he kindly printed out the 2 sheets for me free of charge. Mohamed also gave me detailed instructions and help regarding the surrounding area. I am truly grateful for this stay and would definitely return. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1


May 29th, 2020

The receptionist liturely through me out the next day because he said the booking has been canceled. He pull me out like an animal and get my child and push him. I won t ever go there.He just said " You waste my time go go! I want to sleep! " It was 9am in the morning. I said one minute. I need half an hour to get my staff out.And he said " No ! You ll go out now." And he He is really a dangerous person. He shouldn t be there to work with people if he thinks that he s waisting his time with the costumers. He said out! I don t want to see you here any more. Like he was the boss and i didn t pay. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Worst place on earth

Apr 16th, 2020

I was up in Manchester helping the NHS with the covid-19 outbreak i had come off a 30 hour straight shift, only to arrive at the hotel and was told they had cancelled my accommodation. The staff were just disgustingly rude what ever happened to the customer was king. I then had to walk the streets of Manchester and luckily stumbled upon a lovely nearby hotel who took care of me and made me feel welcome. Never stay at this hotel the reviews tell you exactly what your dealing with TRIPADVISOR.COM USER 

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