The Modern Honolulu

1775 Ala Moana Boulevard | Honolulu, HI 96815  [SEE MAP]Honolulu, HI  [SEE ADDRESS]
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Courtesy of The Modern Honolulu

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Guest Reviews

TripAdvisor Traveler Rating 2

Disappointed. Mid-Range Boutique. Good for Young Party Trip, not Family

Apr 12th, 2020

I'm rarely disappointed, and The Modern Honolulu is "almost there" in so many ways as a trendy boutique hotel, but in so many ways it fell short and repeatedly frustrated our stay. Negatives that frustrated us: 1. No room service. 2. No mini-fridge in room. 3. No bottle-opener in room. (Front desk first advised me to bring my beer bottle to the lobby bartender) 4. Room not cleaned after 1st night; bed still a mess. Upon calling Reception, was told housekeeping had left for day. 5. Noisy outside. Even from high up safely in our room, the popularity of the hotel's lobby-side bar, a trendy spot, contributed to a loud nightly experience echoing outside, including passing drunken characters off the Waikiki strip road. Not in control of hotel, its true, but irksome. Positives: 1. Pool, lounge deck and restaurant. Very chic, pool was very clean and great refreshing temperature. Service at the restaurant/bar was excellent, as was quality of the lunch and drinks. 2. Room: Chic minimal design, quality of bed linens and bathroom all very good. 3. Reception & Bellhops: Friendly and helpful attitude. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Not a five star hotel

Mar 19th, 2020

I should have asked more questions about this hotel - we were charged a five star rate and stayed in a room that was the equivalent of a Best Western (and I've stayed in nicer BWs). There is no warning that the hotel is under a major renovation. There is no warning that they're going to try to sell you their version of a time share - and if you've got $173,500 laying around it is a great deal to use points to travel all over the world. I did sit though the presentation and the people were very kind - but when I said I can't afford this and tried to walk away it was a little like being surrounded by an octopus. They were very nice - but weren't about to let me go without a fight. The 2.5 hours of presentation and saying no no no did get me some amazing discounts - so that was a good thing. The room we were in was not renovated - and was quite frankly run down - the carpet was dirty. The blackout curtain was stuck - it took me two days to get that fixed and then there was a giant wooden vertical blind that slid back and forth hampering the "partial ocean view" (we were supposed to have an OCEAN VIEW - not partial. The front desk and concierge were great - friendly knowledgeable and prompt, after I came back a second time to say the curtain is still broken. The bartenders at both bars were amazing - however the waitstaff was non-existent as far as I am concerned - I resigned myself to going to the bar for a drink - because they NEVER came to the table. If you are going to stay - and it is central to Waikiki and shopping etc - make sure you insist on a newly renovated room. I saw them - and they are beautiful - another carrot to get you to buy in to the timeshare. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Worst Service, poorly trained front desk staff, issues the whole stay

Mar 19th, 2020

This was the worst hotel stay ever experienced in Waikiki, and I am a frequent Honolulu visitor having stayed at majority of the major hotels in the strip. First off, front desk agent had issues using the computer system checking me in and my check in took over 30 minutes!! She inputted the wrong card on file and I got double charged all my resort fees for the stay. The first day our room keys got deactivated without notice. The second day the second round of room keys got deactivated again. The same thing happened the third day in a row, it was a nightmare getting locked out of the room constantly and having to go downstairs to get new keys. Then the elevators had issues and waiting for the elevators took over 10-15 minutes at times. The wifi and internet connection was not strong and kept disconnecting as well. The only decent thing was the housekeeping but they ended up throwing out my portable utensils kit which I left on the table. Overall terrible experience and stay, the experience at the Modern was frustrating and ruined what was supposed to be a relaxing vacation. Do not recommend this hotel!! Stay at the Sheraton or any of the main hotels along the beach and spend the little extra it is much more worth it. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Is that a FIVE STARS hotel? Are you kidding me?

Mar 8th, 2020

It is not a 5-star hotel (maybe 3-star would be more fair). Rooms poor and with zero maintenance, damaged by the passage of time and with a very poor cleaning. Services bad. The room cleaning team works poorly and is pretty rude. The chairs and table in the balcony were full of rust, the carpet on the floor inside the room was filthy. A lot of items listed in description are not present in the room. Then, a ”fun fact”. There is a coffee machine in the room. We had just 3 coffee capsules (1 normal, 2 deca), and 2 paper cups. They never refilled. Why? Because they SELL both capsules and cups at the shop at the first floor. I’ve never seen something like that in a 5-star hotel. It’s so disappointing and frankly unacceptable. Final ”fun fact”: we were supposed to get a Ocean view room (we paid for that!), whereas we got just a ”partial ocean view”. The price could be ok for a 5-star, but compared to everything, it is completely unfair. Never again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Location, Being Remodeled

Mar 8th, 2020

We spent a week at this resort and loved it! The location at the edge of Waikiki is very convenient. There is a great restaurant across the street, and a wonderful little pub below. The view over the waterfront is lovely. Currently the rooms are typical of a nice hotel, with a king bed, a futon, desk, refrigerator and nice bathroom. All have a balcony. The property is being remodeled into time-share suites which will be wonderful (we saw a demo model). The pool area is lovely, and when remodeling is finished, it will have a second infinity pool on an upper level. The restaurant is very good. The staff were amazing, and the concierge was excellent. We thoroughly enjoyed our stay at The Modern. TRIPADVISOR.COM USER 

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