The NoMad Hotel

1170 Broadway | New York, NY 10001  [SEE MAP]New York, NY  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Terrible check out experience

Aug 18th, 2019

Terrible check out experience. They start knocking on your door 10 mins before your check out time and will continue doing that every 2 mins till you leave. Definitely not a 5-star (or 4-star) experience. Will never stay here again! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

The good and not so good

Aug 15th, 2019

I love this part of NYC. My go to hotel in the area is the Eventi. Since they were booked solid and I had walked past the Nomad a million times I thought I would give this place a go. I would like to give a special shout out to the gentleman at the front desk who helped me reverse a last minute cancellation of the final night of my stay. I know he had to go through a few channels due to that evening being sold out, but he made it happen and his communication was outstanding. In contrast, one of the women at the front desk was very curt and dismissive of some questions I had. Was quite taken aback by that. The guys at the front door, when they were there, were either super friendly and helpful or pretty much disinterested. It was striking how different they were, ranging from totally engaged to could not be bothered. A number of times I came back from work with my heavy equipment bags and there was no one at the front door to help. A couple of times when this happened the doors to the elevator were closed too, which meant having to navigate two sets of doors with all of my equipment. Speaking of the porters. I asked one to help me get a car. He quoted me $75 to JFK. He then apologized and said that was the price for multiple passengers, and that it would be $100 everything included. I asked if that included tip, and he said yes. When I got dropped off at JFK the bill was $108 (including toll) and did not include tip. I ended up spending $125 all told. I loved the old time charm of the room. And the bed was super comfy. The room was kind of awkward though because of how small the main area was and then the separate sitting room as well as the bathroom essentially being broken into two different areas. Felt very choppy. I enjoyed breakfast my final day in the restaurant. However, it felt very stuffy for a breakfast situation, and I felt that the menu needed expanding. And speaking of the restaurant. Starting around 5pm the hotel basically becomes an ante chamber for the hotel. Throngs of people come in for the restaurant, making basic movement for the hotel a bit of a hassle. Finally, the elevators were so dark I often could barely see the floor numbers. I would think that is an easy fix of others have experienced the same issue. So all in all I would say it was a good, though not exceptional and at times frustrating stay. I am happy that I finally tried it out though. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Incrediblly well looked after!

Aug 7th, 2019

My husband and I just travelled from the UK child free for a few days to celebrate my 40th and our wedding anniversary. We were so well looked after and our room was amazing. We had a view of the empire state building from our bed and bathtub! Champagne in our room on arrival to acknowledge our celebrations and general too quality service from all employees we encountered. The food we ordered in the Library was lovely. Can't wait to come back and will highly recommend to friends. Thank you! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Great service but not a 5 Star hotel by any measure

Aug 2nd, 2019

I stayed at the Nomad for the first time on Sunday, July 28th. A guest services person emailed me after to ask about my experience. My reply is below. Never heard anything back in response. Buyer beware... poor value: “Thanks for reaching out, Theodora. This was my first stay at the Nomad. The service staff and front desk people were great. I wish I could say the same for the rest of the experience. This is not a 5 star hotel. I’ve stayed at many in the city and this lacks critical features. The Atelier room I reserved was dreary, small and the bathroom was way too small for 2 people. We asked for an upgrade and couldn’t get it without paying another $205, so overall room date went to $575 to get an acceptable bathroom with 2 sinks. It was disappointing to then find that the shower had terrible water pressure. The room was noisy. A very disappointing stay and I would warn others that this is poor value. I felt ripped off and will stick with the tried-and-true 5 star hotels I’ve previously stayed at in NYC. Sorry to be so negative, but this is my view.” TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Designed to give best experience

Jul 30th, 2019

Stayed in Atelier King room on the second leg of my NY trip and felt spoilt by the experience in The NoMad Hotel: (a) Location: Convenient location on W 28th street, Broadway. Neighbourhood serve day popular restaurants and public infrastructure/amenities. Subway station is adjacent to the hotel, Madison Park is 5-8 minutes walk, Penn Station is 10-15 minutes walk. Walking distance to shops and boutiques along 5th Avenue and served by popular restaurant, KazuNori, a must try sushi bar and Lady M pattiserie, which are across the street and not to mention The NoMad Hotel Restaurant, awarded 1 Star Michelin. (b) Room: Beautifully designed room, exuding sophistication yet alluring character of Parisian in New York. Love the drapes and walk-in bathroom with claw foot bathtub. Good king sized bed with thick mattress which gave me a good night sleep. Meticulous attention to detail to equip all lights with dimmer, which is a plus to allow occupier to adjust the mood of the room and providing bathtub rack/caddy. (c) Service: 5 star service. Hotel staffs were accommodative to ensure that occupiers would have the best experience and comfort in the hotel. (d) F&B: I had a good dinning experience. The Nomad Hotel Restaurant, as I understand a 1 Star Michelin restaurant, was another beautiful venue and seemed really popular. Tasteful interiors with good food. Attentive waiting staffs and each dish served was immaculately prepared. I really enjoyed the duck. Tip: Try to make booking through the front desk when checking to the hotel. (e) Overall experience: Fantastic. It is a beautiful hotel with its room designed to maximise one's good experience. Would have love to stay at this hotel for a longer period but for my trip which needed to be shortened. What I like most? The architecture and design, and of the comfort of the room. What I would like to have? A coffee machine in the room, like Keurig machine made available by some other hotel. The hotel served freshly brewed coffee from concierge floor from 7:00 AM onwards but would prefer the convenient access to coffee machine in the room in the morning. TRIPADVISOR.COM USER 

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