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at the The NoMad Hotel
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Feb 14th, 2021
So even before our reservations, I tried multiple times to call the hotel to get special arrangements for Valentine’s Day. Each time the phone was busy and I waited on hold. During the time on hold they offered to keep your place in line and call you back. I chose that option a couple times and never received a callback. Both times I called back again. We made our way to the hotel at 3o’clock for check-in... The follies started before we could even get out of our vehicle. The valet service had us pull around the block again and turn into the bike lane in front of the hotel. there was a lot of confusion as to where to leave the vehicle and none of the three valet on duty seemed to be in any type of rush . Then we went inside. there was a line of about six couples in front of us. Which was fine, it was after all Valentine’s Day and right at check-in time. However, it seemed that they were telling everybody that none of the rooms were ready yet. So, they had about 40 people crammed into this tiny lobby (about 20 in line & 20 waiting in various corners & benches around the lobby)during Covid with nobody seeming to care about social distancing or the amount of people crammed into the small room. They were upset people all over the place. We had just driven three hours just to come stay here for Valentine’s Day. When we made our way to the counter after waiting in line for about a half hour, they then told us that a room was not ready but that we can go ahead and pay and sign all the necessary documents. He then told us that it would probably be a couple of hours. I was thinking to myself this had to be some kind of joke. This is the nomad. Not the Holiday Inn. What the h*ll is going on here? ??? I have never in my life seen anything like this at any hotel nonetheless a five-star hotel in Manhattan that holds a Michelin starred restaurant... it was an absolute sh*t show. We were very upset because we had just driven and were tired from the drive as well as needed to freshen up. We really had nowhere to go for 2-3 hours and we are very upset that we wasted most of our day waiting around to check in. We had planned to have a nice afternoon/evening at one of the supposedly better hotels in NY. I am a chef and have heard great things. On top of that, the gentleman at the front desk had stated that they were going to send us a text message or give us a phone call as soon as our room was ready. Around 530 we decided to go back to the hotel and check to see if our room was ready. Was ready but nobody had bothered to contact us to let us know. Then we get to the room and after waiting three hours our bags were still not in the room. So again we could not freshen up or get comfortable because we didn’t have any of our things. The room is pretty nice. Kind of small but all in all very modern and clean. However, there was one issue. My wife found some blood on the skirt of the bed That was definitely not from us. We found it before we even used the bed.But that really is where it stops. As a chef that has worked in relais & Château properties, I was appalled by my stay at the nomad. It was terrible. I can’t say that I would ever spend this kind of money here again certainly would not recommend that anyone else do either. Very disappointed. I have friends from culinary school on the executive staff here and I certainly hope for their sake that the hotel side gets things together because the hotel certainly does not parallel the dining experience as of right now. TRIPADVISOR.COM USER
Lovely but small room
Jan 29th, 2021
great service, lovely mid size hotel, fabulous rooftop restaurant. However: the room (an Atelier King room) was tiny. Upsides: very comfortable bed. Claw foot tub in the room with view of the Empire State Building- yes, really (as well as a separate shower). Lots of hot water, no waiting. Charming European feel. good location: Eataly is a few blocks away, as is the amazing Morgan Library. Downsides: The room is tiny, more suited to one person than 2. There is a smallish closet, and then zero additional space for clothing. Once the luggage stand was open, with a small suitcase on it, one had to squeeze by to get past the bed. No drawers, no shelves (besides the one high one in the closet). This may all be less of an issue in non-Covid times when the public spaces in the hotel are open. But due to Covid we had to spend more time in the room than we would otherwise have chosen to. Next time I’d consider a larger room. TRIPADVISOR.COM USER
Thanks to the Nomad, a Fabulous Thanksgiving!
Dec 21st, 2020
I stayed 6 nights at the Nomad Hotel (NYC) over Thanksgiving week, and it was a pleasure from my arrival to my departure. Initially, I contacted the hotel to inquire about rooms/parking and dining, and each time I emailed, I immediately received a reply. The staff was extremely helpful, especially given the current Covid-19 crisis. The staff, including Melissa Andrade and Kevin Barba, were professional and charming. My room (Salon Grande) was beautifully appointed and very quiet. I'm actually going back in a few days and can't wait. Thank you Nomad Hotel for a delightful visit. TRIPADVISOR.COM USER
Lovely birthday staycation
Nov 11th, 2020
My husband treated me to a one-night stay for my birthday. Our room was absolutely perfect, with a view of the Empire State Building from the clawfoot tub. We had the Atelier Room (2nd cheapest) and found there was plenty of space. Comfortable king bed, desk area, seating, small bathroom hidden behind a wall, lots of sunlight streaming through. We enjoyed the Library at night and were grateful that only guests were allowed. Wonderful service, and very affordable due to covid now. TRIPADVISOR.COM USER
Feb 25th, 2020
Stayed here for a long weekend in January. We were given an upgrade to a room that was spacious and bright, overlooking the street. There was plenty of space, and the furniture and decor was tasteful. We didn't dine at the hotel, but had a few very well-made cocktails in The Library, which is a lovely place for a nightcap. TRIPADVISOR.COM USER
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