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at the The Oasis at Grace Bay
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Nov 17th, 2020
This is a nice, neat & clean hotel. No need to carry room key or room card, open the room door with code, i liked this feature the most. Check in & out experience was fast & good. Front desk staffs were very helpful & friendly. The room & bathroom was very clean, bed, pillowed were comfortable. They provided plenty of towels & toiletries. Due to Covid, we did not take room cleaning service everyday just took the complementary coffee refill. Beach is 3/4 mins walk & they also have free shuttles, beach chair & towels are available in beach area. I liked our stay here. TRIPADVISOR.COM USER
Visiting March 2021
Oct 4th, 2020
My family has not yet visited the resort but will in March of 2021. My review is based on my booking and customer service experience. I will review again following our trip. As hotels, airlines, and restaurants are being devastated by the pandemic it is also important to point out the good. The booking experience at Oasis was great, as a family of five, with a very curious 1 year old I was very concerned with which room to select. In particular, being on a second floor with a stroller or having a open staircase in the room. I called the front desk and spoke to a very polite gentleman that went over the rooms with me, was patient and helpful with tips for families traveling with young ones to their resort. I can’t wait to visit. First time to resort but a return to an island we fell in love with a few years ago! TRIPADVISOR.COM USER
Super cute hotel in a great location
Sep 5th, 2020
Super cute hotel a super short walk from the beach. It's not on the beach, but they get you there with a golf cart or it's a 5 min walk. The property is truly an oasis with lush greenery around and 2 swimming pools. They provide bikes to get around and everything is super close: you are 5 min bike ride away from the grocery store and a ton of restaurants in Regent Village and surrounding areas. The rooms are modern, clean, with good Wi-Fi and mini fridge. It would be great if they had at least a coffee station on the property instead of coffee machines in suite, but in this COVID era not having a general-purpose area saves us all from spreading the virus. Overall fantastic place and we will definitely be back! TRIPADVISOR.COM USER
Don’t book here! SCAMS
Jun 9th, 2020
We were booked to stay here the first week of July for 10 days, 2020. Due to the boarders being closed we can’t come. They don’t want to refund us our room rate. We can’t help the boarders are closed and un able to make this trip!! Which, was for our 30 Anniversary. Save your money! Looks elsewhere. TRIPADVISOR.COM USER
SCAM - hotel cancelled booking but refused to return money
May 27th, 2020
I've been scammed by this hotel - they cancelled the booking as the hotel was closed on the dates that I booked, but refused to return the money. They claim that a "non-refundable rate" means that I don't get a refund even if they cancel! Travellers - beware. TRIPADVISOR.COM USER
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