The Orchards Hotel

222 Adams Road | Williamstown, MA 01267-2933  [SEE MAP]Williamstown, MA  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Not honoring cancellation policy

Jul 18th, 2020

I booked 4 rooms for 4th of July weekend and they took $289 Twice ! So they are holding almost $600 of my money even though I canceled two months prior and was well ahead of timing to get a complete refund. Janelle is the manager and one time out of the 15 times I called she answered the phone and said she was not authorized to credit me. She said it was a corporate matter and she didn’t have any power. The corporation is called Hay Creek Hotels and They don’t answer the phone and I don’t return calls either. I know there is COVID-19 however a return phone call would be courteous and respectful!!! Did they go out of business? TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Not honoring cancellation policy

Jul 17th, 2020

I cancelled in early May for a July stay. Have not received my 222.00 deposit as of this date July 17. I was told by a manager in early June to expect my refund in two months from my cancellation date. That has come and gone. I cannot get through to a person by phone to discuss the matter. What is going on at this hotel? TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Huge disappointment

Mar 11th, 2020

it is filled with contradictions...tacky entry and fountain, but beautiful antiques and moldings inside. Pathetic fitness center, but lovely fabrics and floral arrangements. Comfortable bed in a large room, but horrible avocado green bathroom. The worst of it was the fact that they advertise an attached restaurant and bar that have been closed for the better part of a year...we would NEVER have chosen to stay there had we known. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Pleasantly surprised!

Feb 29th, 2020

Giant Room. HUGE room, actually. Large bath. Bath was clean, marble tile floor with tub and shower. Bath was definitely a little dated and room is not done in the chic decor done typically in new hotels, but it was nice. Hallways were pretty with wood and sconces, but need new carpets.I appreciated the hot water urn for tea that was only used for hot water. Tea drinkers will understand - my tea didn't taste like old coffee! 24/7 coffee/tea in lobby/living room with cookies and roaring fire is nice touch. Not a great exercise room, but there is a sign that says they are updating it. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Slept with our clothes on (Valentines Day)

Feb 17th, 2020

The heat in our room was not working. Staff attempted to fix it but no changes in temperature (60's). We slept fully clothed both nights (Valentines Day and the following night), even with the extra two blankets. Large room and bathroom, although the bathroom was definitely 'dated' (think not-quite-pink toilet, tub and sinks). Wireless internet service was among the best, so they did have that done properly. TRIPADVISOR.COM USER 

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