The Palms Hotel & Spa

3025 Collins Avenue | Miami Beach, FL 33140-4106  [SEE MAP]Miami Beach, FL  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 2

Ok hotel in a good location, horrible service

Jun 14th, 2019

The hotel itself fine. Location is accessible to pretty much everything, with cab rides only being 10 minutes away to Lincoln Road and other restaurants. The pool was nice but nothing amazing. I'm downgrading based on the service. We checked in on a Friday morning. I expected the room not to be ready based on our early check-in, so that was fine. I was told they would text me when the room was ready. Cut to 5 hours later and still no word. I finally go back to the front desk and they tell me the room's been ready for a while. So we make our way up to the room and our luggage isn't there. So I have to go back downstairs to ask about it, but was told they couldn't give it to me since I didn't have the ticket on me since I had left them in my shorts upstairs when we changed to go swimming while we waited for the room. Just not at all accommodating. I also asked if they could remove the alcohol from the fridge so we could store water and milk for our kids. It took a couple of calls but someone finally did. When we checked out, I made it clear to the front desk that we did not use anything in the fridge, they removed items based on our request, but we should not be charged for it. They confirmed I wouldn't be. Cut to 2 days later and I check my credit card bill, and what do you know, I see a charge for $200. I call the hotel and ask to speak to their billing department and was immediately hung up on. I eventually got in touch with billing and got the amount refunded but it should have never been charged to begin with, and they were relying on my incompetency to not check. I will definitely be staying elsewhere on our next visit, as while the amenities were fine, the service was poor. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Wonderful place to stay

Jun 11th, 2019

I stayed for two nights with my family in a Standard family room and the room was very clean and neat. Though I had breakfast included in my booking there is a Subway and a few cafes are nearby. A supermarket and a gift shop are also nearby. Breakfast in the hotel restaurant is really good. However, the lady in the restaurant reception is not so welcoming compared to other staff. Staff was so friendly and helpful. Especially the front desk staff is so helpful and kind. If you want to check out and stay for another few hours, they will keep your luggage secure and still use pool and beach or just stay in the lounge. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing stay

Jun 7th, 2019

Please can we come back?! The Palms Hotel and Spa is a fantastic hotel. Beautiful grounds, immaculate hotel and amazing service. We loved hanging out at the beach and also around the pool. The cocktails are delicious and far too tempting but when you’re on holiday, who cares right! We had an ocean view room and we couldn’t get enough of the beautiful view. We would love to visit again sometime. Thanks for a great stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5


Jun 5th, 2019

we have been coming to the palms hotel and spa for eight years. we travel and when it comes to where to stay in miami beach, there is never a second choice. we know what staying in a hotel can mean regarding service and cleanliness and friendliness and just plain good feeling all around. this is what you get at this hotel. we just returned and had to make certain to once again tell the front desk (nastasia) who makes everything top notch for us how we are so thrilled that the excellent of service remains year after year. we feel like royalty and we already planning to return. i can go on and on. my best thing to say is that entering the hotel you already know that you are on "vacation". TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

My Favorite Hotel Ever

Jun 4th, 2019

My family first discovered this hotel while attending Parent’s Weekend at UMiami 2001 and fell in love with the coziness of this hotel. Every chance we get, this is our hotel of choice when in town. Our daughter recently got married in Key West and my husband and I had to spend a couple of days here to relax before the big event. Friendly, professional staff with everything you need to enjoy either the lush pool environment or cozy beach chair service. Very nice place to enjoy a glass of wine with lunch by the pool. Great beach towels. Did I mention the ocean view or privacy of the hotel compound? Or the parrots? It has been remodeled or redecorated several times over these years. Especially nice is the healthy, green environment. TRIPADVISOR.COM USER