The Palms Turks and Caicos

Grace Bay Beach Princess Drive | Providenciales TKCA 1ZZ  [SEE MAP]Providenciales  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Ready to start planning our next trip

Apr 24th, 2020

We were lucky enough to visit the resort before the pandemic and the resulting shelter in place orders, and we can't wait to return. The property is immaculate, every member of the staff is warm and welcoming, the accommodations are spacious, the view is phenomenal, and the cocktails (while a bit pricey) are superb. The weather wasn't great during our trip, but we still felt it was the perfect getaway. During our visit, I took comfort in the fact that the General Manager, Jeff, had clearly already started taking precautions to ensure to health and safety of the guests and the staff (i.e., not shaking hands). It's evident that the staff constantly strives for perfection, and I have no doubt that when they reopen, the resort will be spotless and sanitized. We've already recommended the resort to our friends who are starting to think about what their first trip might be after the travel restrictions are lifted. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Can't wait to return

Apr 20th, 2020

Everything about this hotel was perfect. Excellent location on a gorgeous beach, beautiful fully stocked rooms (with kitchens etc) and simply the best service. It was not just that the staff was efficient - they were kind and good-humored about everything. Loved every minute of it. Spotlessly clean. Spendy, but worth it. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Reasa Louis

Mar 31st, 2020

I would like to inform the Palms of the incredible professionalism, graciousness, ability and expertise of one of their servers, Reasa Louis. This was our second visit to the Palms. After a year, she remembered every detail of our food/drink preferences. She worked both at breakfast and at the Plunge. It was a pleasure to interact with her and no request was too much. She is spectacular! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Loved some things~ Didn't love others

Mar 20th, 2020

This was our 10th visit to the Palms. We love the size of the hotel and the accommodations. Housekeeping is always excellent. The breakfast buffet is fine if a little unimaginative. Hostess Carol is outstanding and is a definitive asset to the hotel. She is upbeat and takes an interest in all guests. Our butler Jerome is the very best and we wouldn't keep returning if not for him. He makes our lives easy and follows up on every little thing. The pool and beach food service this year was horrible and many guests were commenting on the downgrade from previous years. We found the luncheon menu changes mixed but food quality was high. There appeared to be no management supervision and many efficiencies could obviously be put in place in addition to adding servers to the pool area on poorer weather days. . That said, Conrad, Jimmy, and Wes were very accommodating and we looked forward to seeing them each day. The pool staff was very helpful, especially Floyd. We appreciated the updates to some of the hotel's physical plant, especially the elevators. The spa experience was great and we highly recommend. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Lovely Stay at The Palms ,February 3,2020 to February 13, 2020

Mar 17th, 2020

This was our 4th stay at The Palms. We like the 1st floor 1 bedroom oceanfront suite. A large, wraparound terrace and lawn with direct access to the beach. Large living room, dining room, gourmet kitchen, modern master bath and a half bathroom with washer and dryer. The Palms includes a full buffet breakfast, with a vastvariety of foods and omelet bar. The hostesses and servers are exceptional. Especial for praise Leonie, who makes every guest feel welcome. Praise for Carol, and Ange, at the omelet station. The beach is spacious and being a part of Grace Bay goes on for miles,a bonus forwalkers. The pool is a large,free form and meandering design with many lounge chairs and beds and a swim up bar. There is a lively beach bar and food service. The beach staff are all so friendly and helpful. Careful attention was paid to keeping the suite clean and well supplied with towels and products. Our housekeeper, Elisia, did a great job. Ariker Garland, the concierge who arranged restaurant reservations and always made very helpful suggestions. The manager , Jeff Morgan was friendly and always accommodating. The restaurant, Parallel , has a lovely setting and excellent dinners. There is a stocked market , fine clothing store and a beautiful spa. The resort is well located and with complimentary bicycles only a 10 minute ride to the town. TRIPADVISOR.COM USER 

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