The Park Tower Knightsbridge, A Luxury Collection Hotel

101 Knightsbridge | London, ENG SW1X 7RN  [SEE MAP]London, ENG  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 4

Very nice but.......

Mar 7th, 2020

This is a lovely hotel in a superb central location. Our room was well appointed and very comfortable with a wonderful view of the city. I just have a couple of criticisms. The shower was poor-- very noisy and low pressure. The breakfast buffet was good but overpriced at £29 per person. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

A weekend birthday treat

Mar 1st, 2020

We stayed at the hotel for my husbands birthday and found the hotel to be very nice. The speedy check in/out were good and all the staff particularly in the bar and at breakfast were really friendly and helpful taking time to chat to us and share a joke. The buffet breakfast was delicious, really fresh and eggs were cooked at the point of eating with a lovely and unusual assortment of dishes. The best we have had in London. Again the room was the largest we have had. The only thing that stops us giving 5* S is that the room decor is so tired and unimaginative. This is a real shame as everything else is lovely. Having said all that we will definitely return as the rooms are clean and the location is excellent. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Beautiful but ready for a small update

Feb 20th, 2020

We've been staying at this hotel on and off for over 20 years. The service this go-around was superb and we were very pleased. Their rooms are very generous in size for being London and the location is superb. It's just a few blocks from Harrod's. There was a minor issue with our room ( a heavy chemical or perfume scent and I'm highly sensitive to fragrances and get migraines). The young man addressing our concern was apologetic and changed us to another room, which we greatly appreciated. The rooms are very nice, although I think they're ready for some refurbishing. It's small details like the marble in the bathrooms is starting to look worn. There aren't phone plugs or electrical outlets bedside for your phones. You can hear hallway noise through the door. The older windows to the street allow too much noise into the rooms. These are minor details, but things you'd expect addressed at a higher-end hotel such as this one. We would stay again if the rate was competitive, otherwise, we'd likely go elsewhere. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Property with potential but seriously let me down

Feb 17th, 2020

I came here recently for a "staycation" and I was unfortunately very disappointed. Despite the lobby being welcoming and staff providing a speedy check-in, I was given a Knightsbridge View rather than the City View which I paid for online! This seemed a bit of a rip-off considering there is a price difference between the two! So if you pay for a specific room type on the Marriott website just as I did, this does not guarantee you will get the room which is a bit of a scam. The actual room itself was okay and I was happy with the amenities offered and cleanliness of the room, however what was more disturbing was what we heard later the night through the inter-connecting door. If you get a room with an interconnecting door, they seem to be very thin, and you can hear everything that your neighbour is doing! For about an hour we heard our neighbour shuffling through bags and luggage and of all the things you expect in a hotel, you at least expect to not be able to hear too much of what your neighbour is doing! We asked to be moved to a different room which I have to praise the hotel for doing efficiently but this still shouldn't happen! Just when I thought there couldn't be more faults, the hot water is very temperamental! I turned on the shower and also other hot taps on maximum and it took at least 15 minutes for it to warm up! This is something that I expect to work in a budget hotel not a luxury hotel! All in all I was very disappointed by this property and I would not recommend you stay here unless you are willing to risk experiencing all of the above. The hotel has good quality rooms and a nice layout in a nice location but it is failing on basics! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Worst experience

Dec 23rd, 2019

I had a very bad experience this time although I'm a platinum member with Bonvoy and Centurion AMEX and stayed for long time (16 nights this time and 16 nights last June total 32 nights this year!) , some staff attitude was not good, furniture is old and broken, The minibar was not checked or filled during the whole stay! in room dining was a nightmare, receiving wrong orders and quality of some items Was bad. Some staff attitude was not good i.e the concierge staff when i went to him saying the room key is not working on the lift , he answered with a weird attitude " what do you mean it is not working?" ( I don't know who is paying for who to get services there ?!) Also I think there is a problem with communication between staff as they keep coming twice nocking for one request. When shifting to another room ( supposed to be better) it was horrible experience where the receptionist called at 11:30am and asked me to get ready for shifting in half an hour! I had to wait until 2:30 because the room was not ready! Then why the hell you wake me up and rush me to move ?! Am i in a 5 star hotel or in a dormitory?! And what is funny is that the Hotel keeps offering complementary Water!! After complaining?!Seriously?! Is this a 5 star Hotel ?! TRIPADVISOR.COM USER 

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