The Paul, an Ascend Hotel Collection Member

32 W 29th St | New York City, NY 10001  [SEE MAP]New York City, NY  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Absolutely terrible!!!!!

Feb 17th, 2020

We had a terrible time. If I could leave 0 stars, I would. My party of 4 spent two nights at this hotel. We check in and see our room, which is the size of a closet. When booking the hotel, we were told of a rooftop bar and valet parking, neither or which were available. Our room had minimal space, with extremely loud construction happening outside of our room. The ice machine didn't work, the hot water was hit or miss, and the hotel bar was terrible. When we complained to the desk that we paid $400 for one night for such terrible accommodations, the response was "that's one of our bigger rooms." After the first night we requested a refund and to speak to the manager. There was NO manager on site during our stay. What hotel doesn't have a manager on site on a weekend, let alone a holiday weekend??? We were told at 10:30am that we could leave before check out at 11- completely unreasonable. After housekeeping left our room, we noticed a couple things missing. A wine glass that we had purchased at Target ourselves was gone as well as a bag with some clothing items- assumed to be trash. When this was brought up to the front desk staff, there was NO efforts on their part to make up for our terrible stay. We are still waiting to hear back from a manager after three days of making a request to speak with one. Highly recommend NOT staying here. Waste of time and money. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great location, great value

Feb 17th, 2020

The Paul is a clean modern hotel that is super well located. We just completed our second stay there and will stay again. Rooms are well appointed and clean and decent size for NY. Rooftop bar in season. Located in Nomad neighborhood, a short walk to Chelsea, Penn Station, Herald Sq, Koreatown and Times Square / Broadway. Rooms are moderately priced making it a great value. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Clean and comfortable

Feb 6th, 2020

The Paul is a very nice and clean hotel. They moved us to a double room because of construction going across the street by the front of the building. Our room was large by NYC standards and so was the bathroom. Beds and pillows were comfortable and there was alot of storage. We were close to Herald Square and the subway. Would I stay there again...Yes TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Hi!

Feb 2nd, 2020

Good night, we are entering the hotel on February 27 for seven nights, two rooms, we are a couple with three children among them a baby. Is there any possibility of having rooms with internal or continuous doors? Thks TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

I couldn't sleep

Jan 28th, 2020

Very noisy rooms; You have to chose if you want to sleep with cold or noise! Air cond. machine makes a lot of noise... From 10pm no one answers you the phone, neither the lobby, nor the concierge, nor the room service. If you need something you have to drees your self and walk to the reception. I didint take breakfast at the hotel but I visited the room, it is in the basement and realy poor. TRIPADVISOR.COM USER 

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