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at the The Peninsula Chicago
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Post BLM trip
Sep 14th, 2020
Stayed at Peninsula 9/11-9/13 on advice from our friends who are frequent business guests there. We had not been to Chicago for many years and had unused SWA travel funds to use up so off we went for impromptu weekend. The check in staff were friendly and the standard classic king room was very nicely furnished. The bathroom was very nice except for the thin toilet paper. We had arrived having not eaten lunch and decided to grab a quick bite in the lobby restaurant before heading to the art institute. The maitre’d seated us and took off. There were maybe 5 other occupied tables at the time but after 5-10 minutes no waiters had even looked our direction so sizing up the situation we got up and left rather than risking our time. No big deal but not the level of service we were expecting from the peninsula. Later after dinner at the RL we went up to the Z Bar for drinks and desserts. As soon as we stepped off the elevator the 2 young hostesses who were busy chatting at the stand informed us there were no seats available and made no effort to find out or estimate how long it might be before something opened up and just stood there looking at us so they could finish their chat. Just then a friendly couple walked by and said we could have their seats at the bar as they were leaving so problem solved. We had a drink and dessert and called it a night. The next morning we had room service and it was perfectly cooked and on time. The warmed half and half was a great and much appreciated detail suggested by the person who took my order. As were heading later through the lobby to visit the Field Museum we asked the concierge whether she would recommend Gene & Georgetti’s or Gibson’s steakhouse for dinner. She recommended Gibson’s so we asked if she could try and get us dinner reservations. I figured the concierge at the Peninsula would have a better shot at getting a table than I would after all isn’t that what a concierge does? She promised she would call them when they opened and see what she could arrange. But we never heard from her. Again no big deal but another detail I was not expecting at a 5 star hotel. However, in all fairness these are not normal times and Chicago had just been thru the covid shutdown that had wreaked havoc on the hospitality industry across the country and then suffered serious rioting just as things were trying to open up. As we walked the Mag Mile the sad evidence of a mob destruction was everywhere with all the retail storefronts boarded up like a hurricane had hit. Cop cars with flashing lights were lined up every half block and rather than giving confidence it just added to the unsettling feeling that they were expecting more trouble. The cops themselves looked shellshocked and were gathered in groups talking amongst themselves never looking up and gave no indication they were going to protect anyone. The merchants, waiters and Uber drivers we talked to tried to put a good face on it but it didn’t take long to find out how frustrated and mad they were that their businesses and customers were not protected by the CPD who were instructed by the mayor to “hold back” and not to intervene as the mobs roamed the streets shouting at customers and breaking windows. It was a strange time to be there and my comments were meant to give fair light to the extraordinary difficulties the Peninsula and everyone downtown is dealing with right now. The city needs to get its act together. TRIPADVISOR.COM USER
Sep 8th, 2020
You stay in a hotel like the Peninsula because you know what to expect and always get it. Space is beautiful, people are friendly and attentive and every request within reason is handled gracefully. Dan checked us in with a great attitude and the room we got was great . Good view. I loved all the smart room capabilities controlled by the ipad by the bed. Bed and Sheets were impossibly comfortable. We got some sun on the spa level and Blake was great up there taking car of what we needed. All the Covid protocols were followed and I felt always that everything was clean The location is right on Michigan Ave across from Saks so you can't be in a better spot. TRIPADVISOR.COM USER
Below Brand Standard
Sep 6th, 2020
I love visiting Chicago and visit at least three times a year. I normally stay at The Langham but decided to try The Peninsula as both hotels repeatedly top the best in the US rankings. The lobby, restaurants and common areas bolster an elegant and sophisticated atmosphere. The rooms are standard and if it were a business trip, I would have rated it three/half to four stars. While not as modern in architecture and design, the hotel makes an admirable effort by leveraging technology to control room settings. Admittedly, I thought it was a tad overkill — one or two tablets would suffice — instead of the three in the room. The bathroom decor is aged with a small walk-in shower, but there is a spacious closet area at the bathroom entry. The biggest drawback which resulted in a three star review was the lack of attention to pre-arrival requests. I communicated housekeeping requests in advance for elevated attention to linens/towels in addition to a pillow preference and both of those requests were sadly overlooked. True bespoke service not only provides this attention to detail but excels at doing so seamlessly. The Peninsula Chicago did not live up to that standard. TRIPADVISOR.COM USER
Highest Quality in Downtown Chicago
Aug 30th, 2020
I actually stayed there in March during the beginning of COVID. The staff was wonderful to work with, the rooms were luxurious and clean and the technology was great. They also went above and beyond to make me feel safe during the beginning of the unknown COVID issues. I will definitely be staying here again. TRIPADVISOR.COM USER
Impossible to rate this property highly enough
Aug 23rd, 2020
We enjoyed a really wonderful stay at the Peninsula post-covid reopening. The entire property is impeccably maintained. Service is the “whatever you need will be happily accommodated” type. Very responsive, and all things are beautifully executed. Breakfast at The Lobby is just superb. Dinner at Shanghai Terrace should not be missed (make reservations well in advance for the latter- due to covid, space is more limited). The location in River North is the very best Chicago has to offer. This hotel is worth every dime. TRIPADVISOR.COM USER
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